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Talkdesk

Talkdesk | 1

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External reviews

2,403 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Mark B.

Talkdesk is an excellent tool for businesses of all sizes.

  • July 08, 2022
  • Review provided by G2

What do you like best about the product?
From a user's perspective, Talkdesk is simple and effective. Calls are recorded flawlessly and the quality is excellent. Administrators can create dashboards to see a complete view of their agents' performance. Coaching enables you to help agents navigate difficult cases effectively.
What do you dislike about the product?
One of the most significant problems is the lack of a call search function.
What problems is the product solving and how is that benefiting you?
The software has enabled us to grow and has been there for us every step of the way.

    Telecommunications

Usually reliable, some details could be better, but overall satisfied.

  • July 08, 2022
  • Review verified by G2

What do you like best about the product?
I like the customizable dashboard, so you can see what is most important or valuable to you. Color coding statuses make it easier to review at a glance. I like that you can customize the statuses as well. For recorded calls, we really like that you can speed it up or slow it down; very useful for long calls.
What do you dislike about the product?
When you monitor a call, once you stop monitoring, it will kick you back into a random status, so you have to be on the lookout for that. Talkdesk will either change you to another status or will not recognize the status change you just made. You have to restart or refresh it a few times a day for it to work properly.
Sometimes, talkdesk will go blank; you have to refresh it or go in and out of edit mode for it to go back to normal.
In order to pull up a report you have to go to the 'old talkdesk', but it won't work until after a few tries.
What problems is the product solving and how is that benefiting you?
It helps our customers get in touch with us, and it helps us help them more efficiently. Since you can save contact details on Talkdesk, it helps to know who is calling, sometimes you can figure out why they're calling before you even speak to them.

    E-Learning

Pros and Cons

  • July 08, 2022
  • Review provided by G2

What do you like best about the product?
It was a user-friendly experience and easy to understand User Interface.
What do you dislike about the product?
Breakage in call output due to technical issues in network
What problems is the product solving and how is that benefiting you?
Easy access to large number of data in everyday use

    aashish g.

Great Solution - Highly Recommended

  • July 08, 2022
  • Review verified by G2

What do you like best about the product?
Flexibility and the independence the tool provides to configure as per business needs. We can modify the IVR's and flows right away without waiting for IT or Talkdesk to do it for us.
What do you dislike about the product?
Support channels to reach Talkdesk can be broadened to have direct chat/phone support. The turnaround time on tickets and email sometimes is too long. The FAQ's help but sometimes you need more personalized help.
What problems is the product solving and how is that benefiting you?
We are a 24x7 support desk with a global presence. Talkdesk helps us connect multiple countries through a single solution. We can route calls easily originating from any part of the world.

    Education Management

Talkdesk review

  • July 08, 2022
  • Review provided by G2

What do you like best about the product?
It is an easy-to-use platform with excellent connectivity. The percentage of calls getting dropped is not very high, which is great.
What do you dislike about the product?
There are a lot of scopes to improve on the voice clarity and the initial starting up process.
What problems is the product solving and how is that benefiting you?
It smoothens the dialing process, especially for international students. It is time-saving!

    Consumer Services

i like how the app looks

  • July 08, 2022
  • Review verified by G2

What do you like best about the product?
i like that the app is very user friendly
What do you dislike about the product?
i dont't like that for reports is a bit dificult to do
What problems is the product solving and how is that benefiting you?
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    Wholesale

Excellent tool for customer service center automation and call routing

  • July 08, 2022
  • Review provided by G2

What do you like best about the product?
Excellent tool for customer service center automation and call routing. Works great with CRM integration
User experience - ease of use and minimal learning curve
Admin - Studio flows are very simple to define and manage.
CRM integration and any data dip is easy to set up
What do you dislike about the product?
1. Desktop app "Conversations" is not stable
2. Service/support and customer success manager engagement
3. Frequent releases and upgrades to the tool
4. Focused team in US for support and engagement from success manager
What problems is the product solving and how is that benefiting you?
Customer support center - inbound and outbound call management
Call disposition and activity tracking in CRM
Dashboard and reporting
Recommendations to others considering the product:
Great tool. Ensure you understand the critical aspects of business continuity planning for cloud-based solutions. The call center plays a critical role in any organization which will impact core business.

    Business Supplies and Equipment

Easy to use

  • July 07, 2022
  • Review verified by G2

What do you like best about the product?
Its very easy to administer the tool. Its as easy as 1-2-3
What do you dislike about the product?
Reporting is not user friendly. You cannot create a report inside td as well as the trends that needs to be presented to the leadership team. That should be abailable in the tool
What problems is the product solving and how is that benefiting you?
Calling pitside for sales and support

    Consumer Services

Talkdesk Experience

  • July 07, 2022
  • Review verified by G2

What do you like best about the product?
Its a one stop solution for all call center needs. With new features in workspace, the conversations can be integrated with lot of other channels like email and text messages.
What do you dislike about the product?
Sometimes the support is slow but otherwise its a great platform.
What problems is the product solving and how is that benefiting you?
All our clients get to our call center via TD and the studio flows make it easier to implement changes. Admin has a lot of functionalities that they can utilize.

    Daniela Alejandra C.

Easy to use - Saves times and makes your day easy

  • July 07, 2022
  • Review provided by G2

What do you like best about the product?
Is easy to find the reports, with a quick word you have the reports available listed. Also, is easy to have visibility of the queues and the agents available at the time. I know that I can for sure go to the reports, filter by the team and the information I need, this will save some time in my day and also once the report is downloaded is very simple to understand the information on it so it would not be required for you to spend extra time on trying to figure it out how to translate the information you need. is a global customer care and technology company, providing value-driven solutions for over 20 years
What do you dislike about the product?
For the part of the voice mails, it would be nice to have an explanation of the purpose of it for leads and agents. On the part of activities how to benefit from that and get the best from the tools. I would only suggest like manual or information on how to access everything and all the feature that talk desk offers this would motivate others to go with the product that is the most complete and easy to use for all the users.
What problems is the product solving and how is that benefiting you?
Easy access to the information I need, from the agents, from the queues and overall from the entire operation. I like that on the part, especially on the reports is easy to find the information you would need to ensure each agent. personally, it benefits me because it saves time and when it comes to the operation you need something easy to access, provides all the information and grants you any visibility you need to have supervision over the agent's queue and the information you need in case answers needs to be provided.
Recommendations to others considering the product:
Review and learn is easy to pick it up. You can download the reports you need and filter them.

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