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TalkDesk makes monitoring and managing a team easy
What do you like best about the product?
The Talkdesk app is very user-friendly and has great features. It allows you to make calls within your organization and keep track of them. The next time the user dials a pre-dialed number, even if the routes have not been saved, the intelligent system detects all previous actions, notifies the supervisor, and gives the user a real-time summary of the details, as well as suggestions on how long and what topics to discuss further. This makes it both engaging and useful in a business setting!
What do you dislike about the product?
Sometimes it crashes, there are technical problems, and there is an automatic logout.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I can see how my team is doing and where we can improve. My customers will be happier with a more consistent experience across all channels.
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TD
What do you like best about the product?
It has been user friendly for the first time users. Give us flexibility to generate the reports as per our needs.
What do you dislike about the product?
There are times where we face network issues and there are call drops. It needs to work on it.
What problems is the product solving and how is that benefiting you?
The most important part is that it is giving us an option to record all the calls and get access to it directly.
Effective phone support
What do you like best about the product?
Talkdesk's applications are extremely helpful in managing our customer service department. Being able to see caller ID, call history, call duration, and the number of online users at any given time is instrumental in tracking our performance and ensuring we provide the best possible service. In addition, being able to see the current level of service helps us adjust our schedule accordingly so that we can provide even better service. The fact that we can also see which calls are currently in a queue is beneficial, as it allows us to prioritize them accordingly.
What do you dislike about the product?
We often encounter problems with SMS stability.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped our agents perform their duties more efficiently. We can transfer calls to other operators or phone groups quickly. Without this feature, we would not be able to operate nationwide.
Nice app for business. I really recommend it.
What do you like best about the product?
I like that is user friendly. You can make easy calls and easy transfers between colegues.
What do you dislike about the product?
That the app doesn't have the feature of video calling.
What problems is the product solving and how is that benefiting you?
It helps me to:
-communicate externally with the costumes from my portfolio in an effective manner and also internally with my colleagues from other departments.
- transfer the calls from customers from my queue to relevant queues from other departments.
-communicate externally with the costumes from my portfolio in an effective manner and also internally with my colleagues from other departments.
- transfer the calls from customers from my queue to relevant queues from other departments.
it's a good app
What do you like best about the product?
it helps businesses to grow and develop. I like the interface, is user-friendly and easy to use
What do you dislike about the product?
In app it's not that easy to take out reports
What problems is the product solving and how is that benefiting you?
it benefits the company
very helpful easy to app updates constantly highly recomended
What do you like best about the product?
lets you clear tasks and even create tasks
What do you dislike about the product?
so far no issues from the talk desk sometimes it has glitches but nothing that other apps do not have
What problems is the product solving and how is that benefiting you?
For my part there are no issues to be solved
Is really good for my administration , highly recommended
What do you like best about the product?
to manage, the calls in order, the program to listen to calls is fast at the moment of starting it
What do you dislike about the product?
there isn't much that would bother me, only when one or another error appears but that is fixed quickly
What problems is the product solving and how is that benefiting you?
when it gets a little stuck but as I said that they fix it quickly
i works really good saudio
What do you like best about the product?
audio sounds great it works fine and is updated up to date
What do you dislike about the product?
some customers say it says spam or as a fraud call
What problems is the product solving and how is that benefiting you?
well calls are good quality so I'm able to do my job
Recommendations to others considering the product:
it works nice audio allows me to do my job perfect
Talkdesk is user friendly.
What do you like best about the product?
I can make my own groups of agents where I can find them quick to listen to their live calls.
What do you dislike about the product?
It sometimes takes time to load when you first login.
What problems is the product solving and how is that benefiting you?
record calls and able to search them.
Recommendations to others considering the product:
I recommend doing the free training before using it so it's even easier to use.
TalkDesk makes it easy to monitor and manage your team.
What do you like best about the product?
Talkdesk, a cloud-based phone center software, helps businesses improve customer satisfaction and increase sales conversion rates. Our customer service department has been using Talkdesk for more than a year and has found it to be highly user-friendly with excellent support. The pricing is competitive, and integration with other platforms is a plus. Customer service improvement is a fantastic benefit of this software.
What do you dislike about the product?
Due to the small number of tutorials on the Internet, novice users may have trouble getting used to this solution.
What problems is the product solving and how is that benefiting you?
The cloud-based phone cent er offers many benefits, including increased productivity and customer satisfaction, reduced costs, and improved efficiency.
Recommendations to others considering the product:
We highly recommend Talkdesk to companies looking for ways to improve their customer service.
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