Talkdesk
TalkdeskExternal reviews
828 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talkdesk makes daily support easier and accessible
What do you like best about the product?
Before Talkdesk, international calls were way more expensive and complex - with Talkdesk, the cost is accessible; the extension is easy-to-use, and the call can be recorded and integrated with Zendesk. this is great!
What do you dislike about the product?
There's a minor delay (from 1 or 2 seconds) during the call - so on a live conversation you end up losing overlapping with the other person - this sounds a bit awkward.
What problems is the product solving and how is that benefiting you?
Whenever I need to get more information about a support case, being able to call the customer to get more details is awesome! I really like the fact that the calls are recorded so that I or other agents can hear them afterwards - this is a huge plus!
Great software to increase and report on Inbound and Outbound calls
What do you like best about the product?
Interface is easy and great live reporting. Easy to manuever from one page to another to fully utilize the program efficiently. Quick transitions and real time connection.
What do you dislike about the product?
A bit of lag time when logging-in for the Callbar to launch, but does not take away from the great benefits of TalkDesk. Need to improve on speed and wireless connection.
What problems is the product solving and how is that benefiting you?
Great live reporting. Faster Warm and Blind transfers. Real-time connection with which personnel is available or out of office. Reporting on daily activities.
Recommendations to others considering the product:
Utilized the reporting daily.
Easy to use and great integration
What do you like best about the product?
I love that when using Talkdesk and Zendesk, the tickets autopopulate for incoming calls! Its easy to use and very straightforward. The integration with other apps is very good!
What do you dislike about the product?
At times, it can be a bit buggy and calls will drop. But the issue seems to resolve itself quickly.
What problems is the product solving and how is that benefiting you?
Using it for incoming and outgoing customer contacts. Allows to transfer to other colleagues on the same line
Excellent
What do you like best about the product?
The different disposition that you can switch for different tasks
What do you dislike about the product?
Sometimes blocks the calls and continue ringing loosing calls and affect metrics
What problems is the product solving and how is that benefiting you?
Great tool to manage calls and give us a better response rate
Recommendations to others considering the product:
Great experience for call center use recomended
Great for daily tasks to resolve customer inquiries, very reliable.
What do you like best about the product?
I like the fact that all features and services run smoothly to where rarely technical support is needed but when it is the case we get a response within a minimum amount of time.
What do you dislike about the product?
To be honest we have used it for many years and it is hard to answer what I dislike because there is not anything.
What problems is the product solving and how is that benefiting you?
With Talkdesk we are resolving issues reported by professors and students for all Vista Higher Learning platforms and sites. The benefits we have realized are endless.
new, interactive, helpful
What do you like best about the product?
communication is easier and has no defects like other systems
What do you dislike about the product?
sometimes didn't allows you to transfer the calls to another extensions.
What problems is the product solving and how is that benefiting you?
Helps us in our daily work, to help our customers
A consistent phone system
What do you like best about the product?
I like that we are able to see who is online and the different status options in talkdesk, it is very helpful for coordinating phone calls, transfers, and pretty much everything else.
What do you dislike about the product?
There's not much to complain about, occasional network errors but it's hard to tell if that's our internet or not.
What problems is the product solving and how is that benefiting you?
Communicating the clients is pretty much what we do with it, it does it's job and we don't have very frequent issues with calls dropping.
Recommendations to others considering the product:
Talk desk is pretty easy to use and works better than other office phone systems I've used.
Love the insight and reporting
What do you like best about the product?
As a manager, I love the insight provided in the reporting.
What do you dislike about the product?
We occasionally experience call quality issues.
What problems is the product solving and how is that benefiting you?
Insight into employee performance and behavior. We better understand where their time is going.
Recommendations to others considering the product:
Perfectly serviceable soft-phone solution. It's the reporting and data that make it excellent.
Excellent app.
What do you like best about the product?
How friendly the interface is. The appearance is very nice.When using Talkdesk and answering calls it is super fast efficient and calls flow very well.Something else I like about Talkdesk is its efficiency and speed when starting a session and closing it. It is very easy and fast. Sometimes the application has internal updates to improve the performance of the same application, which is very good, since the application alone improves and is constantly updated.
What do you dislike about the product?
It rarely gets slow. There are not many bad things about talkdesk, on the contrary. It is very rare when an error happens or something similar to that. Regarding the bad thing that could be said about the Talkesk, with the aim of continuing to improve. I think I could have broader options regarding states. There are currently some such as available,coaching,etc, but but there could be more, more specific states that reflect exactly the situation that is happening
What problems is the product solving and how is that benefiting you?
Take calls quickly and effectively.The main function of Talkdesk, is to be a means by which calls can be taken quickly and fluently to provide good service and good communication with other people, so without a doubt this application solves many problems regarding connection and gives us A very friendly interface.In addition to being able to provide a means by which in a computer we can communicate with other people only with an internet connection.Something else in which this application helps us. It is that it is not only fast and efficient, it is very clear regarding the communication and speed in which the communication flows from one side to the other, which generates a more adequate communication between the people who use it.
Recommendations to others considering the product:
Keep doing a great job. If I have to give some kind of advice or improvement for this application. I think that until today I could not give too many, since it seems to me a very complete and very correct application. Although there are not many points where you could improve the application in my opinion. It is important that they continue to improve as much as possible to always provide good service and maintain the quality of service provided by this application. Since it is currently vital to keep updated and more in the technology sector.
Great software to improve and forecast inbound and outbound calls
What do you like best about the product?
Live reporting. User friendly interface. Great tool for training new employees.
What do you dislike about the product?
Sometimes a very slow log-in time (+1 min)
What problems is the product solving and how is that benefiting you?
Live reporting is great! Inbound and outbound reporting is great!
showing 531 - 540