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TD Review
What do you like best about the product?
It helps us to generate accurate reports. It gives us a transparent network. It gives us access to all reports.
What do you dislike about the product?
There are times when we face call drop & this impacts our C-Sat Score. Does not gives us options for Conference.
What problems is the product solving and how is that benefiting you?
It is helping us to save the cost in terms of getting in touch with our customers based abroad.
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Review for talkdesk
What do you like best about the product?
Talkdesk is quite user friendy and easy to use
What do you dislike about the product?
Once they resolve the lagging on the site then the service will be great
What problems is the product solving and how is that benefiting you?
The recording options help us to improve the quality aspects for future
Review for Talkdesk
What do you like best about the product?
Ease of Operation, the UX/UI, Reports, Dump Download Option, Mapping of the Dump, Different Filters to check the Recordings TLwise, SMwise, etc. speech tagging, words tagging. The overall UI/UX is quite a user friendly, let's say you want to check a specific SM, one can go into the reports, set the dates, & search the name in the search box, you quickly get the data, & further, we can have our Audits started for the same SM, similar to TL as well. one can listen to calls fill the Audit Dashboard & check the speech analytics realtime & come to a conclusion, so basically speech analytics works as a Validation for the complete Audit Process. For Example, there is a very thin line in between any parameter was followed over the call effectively or non effectively & there are several riders to come at it, however with the help of Speech Analytics & Cal Stage & Lead Stage it becomes very easy
What do you dislike about the product?
Nothing, however, team mapping option can be improved, at times it becomes very difficult to remap the SM's, also if more attributes can be added, like SF, Call Stage, and Lead Stage, which will make more sense with Speech & Words Tagging or analysis. So for example, let's say I have to pull up a Team's Call Records & perform Audits on the data, now everything is available except Call Stage & Lead Stage, for which I have to fetch the data separately from SF, with the same criteria, then do the mapping & then perform the Audits, because sometimes it is very imperative for us to arrive at what data are we auditing, how much amount, etc., so in short if we have this in place less data to handle, sheets wont hang etc.
What problems is the product solving and how is that benefiting you?
Call Recordings & Tagging of power words based on which AI tells whether how the probing or rapport building was done, or Objection Handling for that matter. So daily, it helps you well to listen to the calls, & come to a judgement as to what happened over the calls not only from the perspective that certain statements were used verbit, or not but also the tonality that was used while saying that, also was that required on that very call or no, many things, I mean I must have used features like, some random SM name & comes to me & asked to pull the call records, opportunity wise date wise, etc. & everything is available there, Call Duration is real-time, unlike SF.
We love the user interface's clarity and intuitiveness
What do you like best about the product?
Talkdesk has been a great addition to our company, enabling us to communicate across locations quickly and efficiently. We love the user interface's clarity and intuitiveness. This makes training new team members a breeze. Furthermore, we're always impressed by how quickly Talkdesk implements new features and enhancements. Our dedicated CSM has been beneficial, as well as the annual assessments and regular check-ins to ensure that TalkDesk meets our needs. Their staff is constantly working on making improvements.
What do you dislike about the product?
In my opinion, the options for generating reports have been made much worse in the latest update.
What problems is the product solving and how is that benefiting you?
Talkdesk has been an excellent addition to our organization, as it helps us have a communication system that can easily accommodate our expanding membership. The visual interface is user-friendly and simple, which was vital for us when switching from another provider.
Great app
What do you like best about the product?
Easy to use and very good quality sounds.
What do you dislike about the product?
I don't have any problems with the app from now
What problems is the product solving and how is that benefiting you?
Easy app to use for all operators
Really good software for calling
What do you like best about the product?
Very organized and easy platform to make international calls
What do you dislike about the product?
Nothing that bothered me
So i would say its a perfect app to use
So i would say its a perfect app to use
What problems is the product solving and how is that benefiting you?
Customer service calls and solving their problems with this software
The right product for every type of communication
What do you like best about the product?
I have been using Talkdesk for a few months and am very happy. It is an excellent call center software that offers a variety of features and tools to help businesses manage customer calls. Agents can quickly log in and begin taking calls because the software is intuitive and provides an excellent user experience. Talkdesk's robust reporting capabilities allow businesses to monitor caller satisfaction, agent performance, average handling time, and other key metrics.
What do you dislike about the product?
I dislike its reliance on Wi-Fi because some places I work have poor Wi-Fi.
What problems is the product solving and how is that benefiting you?
Talkdesk is excellent for holding team members accountable and managing their performance because it is easy to track productivity, so long as everyone is clear regarding which state to use and when.
Good Job TalkDesk
What do you like best about the product?
The nicest option of the app is that you can edit the dashboard and it gives you an overview of the activity related to the calls
What do you dislike about the product?
I would love to have the option to personalize the UI, like changing the colors into dark mode
Also, I used the tool for more than 1 year and but my company never integrated with the ERP I used, maybe not talkesk fault here
Also, I used the tool for more than 1 year and but my company never integrated with the ERP I used, maybe not talkesk fault here
What problems is the product solving and how is that benefiting you?
In the business I activated communication with the clients was mandatory and this app was solving this issue in a perfect manner. Also, I could check my productivity in the app and it was very helpful for planning my benefits with my manager
We are coming up to our 4 year anniversary using Talkdesk, we are very happy with the performance!
What do you like best about the product?
Year by year they are improving the visual space and making incoming and outgoing calls easier to follow. I also have high hopes for the reporting impovements they made over this last year.
What do you dislike about the product?
I pull reports from this product weekly and I am concerned about maintaining data in the same format with the new changes... time will tell.
What problems is the product solving and how is that benefiting you?
Before Talkdesk, we used network phones to manage our calls and now everything is in one place and I don't have to move through different data sources. At this time we have just made this our one stop location for all our calls.
Stay in touch with your customers
What do you like best about the product?
I am confident that Talkdesk will help me provide superior customer service and increase my company's revenue. The primary reason is that sales and support through text-only are not equivalent to other support applications involving voice responses. With Talkdesk, customers can clarify matters more quickly because of its richness of voice instead of just written responses. This saves me time by using an automated voice response system when answering the phone or resolving an issue, providing intelligent responses that leave no room for confusion or misunderstanding on the part of the customer, ultimately ensuring their satisfaction.
What do you dislike about the product?
Insufficient filtering options exist when searching for calls. I require a filter to narrow search results by call duration.
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easy to keep track of employee progress and ensure everyone is meeting our company standards. I love the user-friendly interface, which makes it easy for my team to stay on top of productivity
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