Talkdesk
TalkdeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,431 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Streamline with your Business with an Effortless Phone System
What do you like best about the product?
This aids to provide and deliver better service by giving crucial context details/information about a customer as soon as the call is received. Talkdesk has easy-to-use access to users which helps reduce agents' time to resolution and tailor customers' experience.
What do you dislike about the product?
Talkdesk though rarely, still experiences technical issues which need to be addressed. Examples are delayed ticket generation and automation. However, their customer support is fast and reliable when these cases happen. They also provide alternatives while the concerns are still being addressed. All in all, it does not affect the overall handling of customer concerns.
What problems is the product solving and how is that benefiting you?
Talkdesk simplifies access to member and customer information, accelerating issue resolution. Moreover, its user-friendly interface empowers your CX representatives to effortlessly utilize it.
Future call centers will employ talkdesks
What do you like best about the product?
The best thing about Talkdesk is seeing the big picture regarding reporting. We have accurate call volume data for all lines, which helps us determine who on the team is occupied and who could benefit from additional assistance. The recordings are also beneficial because we can identify when a customer isn't providing us with the whole story or is unclear, so we can then clarify the situation. Hence, there is a common understanding moving forward.
What do you dislike about the product?
I wouldn't say I like the reporting section of Talkdesk. It is difficult to understand and use, with steep learning curves and odd restrictions (such as the inability to filter real-time information on dashboards and the limitation of edit mode filters to ring groups rather than individual agents). I think Talkdesk would be an ideal telephone service if these problems could be resolved or improved.
What problems is the product solving and how is that benefiting you?
The problem is that Talkdesk has proven to be highly beneficial regarding the number of calls and the flow of calls. As a result, we can modify agent schedules rapidly in response to changing business requirements.
Feedback for talkdesk
What do you like best about the product?
Voice quality is very good,user friendly, easy to download call recording
What do you dislike about the product?
Mobile app is not working and the difficult to use
What problems is the product solving and how is that benefiting you?
To communicate with customer all around the world and resolve the issue
One app has all the tools you need to help you.
What do you like best about the product?
As an Insurance Agent, I appreciate how talkdesk provides me with many call reporting alternatives and how beneficial area code presence is.
What do you dislike about the product?
You cannot replicate dashboards with your profile, and occasionally data is missing when selecting dashboard filters, so you cannot be sure of 100 percent correctness.
What problems is the product solving and how is that benefiting you?
Creating reports and customized dashboards is advantageous, as it allows managers to monitor the productivity of their staff. It has the high audio quality and can record calls—a significant change.
Excellent Software for Bussiness
What do you like best about the product?
Talkdesk app is very useful for calling the customers. One of the good option is that Talkdesk is available to be used on the phone and connectivity with the Talkdesk server is awesome as we receive the call within seconds once the call request is raised.
What do you dislike about the product?
I have not come across anything that can be disliked about this Software. It should have that re-dial option so that we can re-dial instead of typing the number all again.
What problems is the product solving and how is that benefiting you?
It helps me connect with people all over the world, it is safe as we have the call recording to share if required, and no personal number gets shared with the caller.
Smooth Connectivity
What do you like best about the product?
Easy connectivity. The recording is clear to hear on both ends. The dial pad to change the country section with the phone code and simple settings in the call bar are easy to use.
What do you dislike about the product?
Everything is pretty good and there is no drawback as of yet.
What problems is the product solving and how is that benefiting you?
Easy and faster connectivity to access calls. Crystal clear recording. Quality check becomes hassle-free. Self-analysis of daily checks with reports is easy to manage.
Excellent Calling Software
What do you like best about the product?
Talk Desk is a one-step solution calling software.
I am also working and using this software at an Admin and an agent level.
1. Creating talk desk accounts to number assignments is an easy task. The talk desk helps us to create teams so that hierarchy can be maintained and manager can view their team data.
Dashboards and reporting help to view the team's data in a defined way, such as calling reports, live agent lists, Live contact lists, calling times, waiting times, Inbound and outbound calls, etc. It helps to fetch the calling report easily, even though we can filter out the data as per custom date filters, and stores call recordings to the same software, which helps us in easy auditing.
2. As an agent, a talk desk is easy-to-use calling software. I love to use the talk desk for smooth calling; the quality of calls is fantastic, and the voice mail feature makes this software unique. Software, as well as an App, makes it convenient and user-friendly. Even the inbound calling feature is impressive. This makes the calling process very convinient and helps me to improve my work task.
Thank you, Talkdesk Team.
I am also working and using this software at an Admin and an agent level.
1. Creating talk desk accounts to number assignments is an easy task. The talk desk helps us to create teams so that hierarchy can be maintained and manager can view their team data.
Dashboards and reporting help to view the team's data in a defined way, such as calling reports, live agent lists, Live contact lists, calling times, waiting times, Inbound and outbound calls, etc. It helps to fetch the calling report easily, even though we can filter out the data as per custom date filters, and stores call recordings to the same software, which helps us in easy auditing.
2. As an agent, a talk desk is easy-to-use calling software. I love to use the talk desk for smooth calling; the quality of calls is fantastic, and the voice mail feature makes this software unique. Software, as well as an App, makes it convenient and user-friendly. Even the inbound calling feature is impressive. This makes the calling process very convinient and helps me to improve my work task.
Thank you, Talkdesk Team.
What do you dislike about the product?
I have not encountered any feature I didn't like about the talk desk. It is a fantastic software which always helped me to ease my work.
What problems is the product solving and how is that benefiting you?
1. Talkdesk Callbar makes the calling process easy. Amazing call quality.
2. Talk desk Integration to different apps made the experience seamless, and we can fetch the data in other software. The most prominent example is Salesforce.
3. Teams and Reporting provide the best way to manage teams' data with the help of reports and dashboards.
4. Agent account creation and reactivation features are so unique that we do not need to create the same account multiple times; instead, we can activate and reactivate in less than a minute.
5. One-step solution that anyone can imagine that a calling software should persist.
2. Talk desk Integration to different apps made the experience seamless, and we can fetch the data in other software. The most prominent example is Salesforce.
3. Teams and Reporting provide the best way to manage teams' data with the help of reports and dashboards.
4. Agent account creation and reactivation features are so unique that we do not need to create the same account multiple times; instead, we can activate and reactivate in less than a minute.
5. One-step solution that anyone can imagine that a calling software should persist.
My experience with Talkdesk is very good and always recommend other people to use this.
What do you like best about the product?
It's easy to connect to the customer as it has auto dialer option.
What do you dislike about the product?
Sometime call drop before connecting to the call need to dial again.
What problems is the product solving and how is that benefiting you?
When I raised the query to Talkdesk team they resolved it within the time frame.
Talkdesk Review
What do you like best about the product?
Best part about Talkdesk is they make the world smaller for you to connect you to every corner of the world on your device.
What do you dislike about the product?
Talkdesk Mobile application can be more better and user friendly
What problems is the product solving and how is that benefiting you?
Helping us to resolve customer queries from every corner of the world. Allowing us to enhancing customer experience.
I'd suggest because communication is clear.
What do you like best about the product?
What I appreciate about Talkdesk is how they constantly seek to develop and generate new ideas. Adding new capabilities that help us run our contact center better daily, hence lowering the amount of work we have to do and making it easier to manage, is a constant priority.
What do you dislike about the product?
It has no significant flaws. However, it would be wonderful to select online members without having to select each one separately.
What problems is the product solving and how is that benefiting you?
With the aid of ACW and agent statuses, we may gain insight into several KPIs in real-time. As an administrator, I may alter my agents' status and prevent them from ignoring calls.
showing 491 - 500