Talkdesk
TalkdeskExternal reviews
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Satisfactory experience
What do you like best about the product?
I like that it is fairly easy to use and works well for connecting with customers or colleagues.
What do you dislike about the product?
There isn't anything I would say I dislike really. However, talkdesk sets your status to offline when it doesn't have access to a microphone which can negatively impact your productivity.
What problems is the product solving and how is that benefiting you?
It helps you track your productivity and connects you adequately to customers
Talkdesk experience
What do you like best about the product?
I like the system and how it works and how it allows us to take calls
What do you dislike about the product?
The calling back function, it is not something that we use alot
What problems is the product solving and how is that benefiting you?
It is allowing us to take calls and get scores after we have been marked from our calls that we have taken
Talkdesk review
What do you like best about the product?
With talkdesk I can check how many calls I have taken and recieved in the day, I am able to listen to my calls just incase I have missed something and lastly I am able to check my monthly and weekly QA score. Administrator features are well designed
What do you dislike about the product?
It has as issues with palyback and the audio of the call recordings could be better.I dislike the fact that ACW is only 30 seconds which is not enough for after call work atleast 1 minute would do.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers.
Talkdesk is user friendly
What do you like best about the product?
I like the fact that it shows you when a call comes up so one can always be alert even while working with other duties.
What do you dislike about the product?
I do not like how sometimes it experiences slight technical issues.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me to ensure I provide uninterrupted efficient customer service.
Quick and efficient.
What do you like best about the product?
Easy to use, we are able to consult each other. Customers can hear us clearly and it is time efficient. It has a lot of features which make it easy for us to use.
What do you dislike about the product?
The new update doesn't have the live option.We are unable to see the live and unable to check our working progress which slows down the efforts.
What problems is the product solving and how is that benefiting you?
Connection issues... It's beneficial because we won't be experiencing connectivity issues and will speed up the process of answering calls.
TalkDesk is exceptionally user-friendly!
What do you like best about the product?
TalkDesk is a very reliable and user-friendly platform! I use this applicaiton everyday for my position. The interface is very clean and intuitive - it's super easy to navigate and I enjoy that it offers customizable features. The integration and implementation of Talkdesk into our call center was seamless.
I have been using this application for a few years now, and I can attest to its reliability. We encounter large volumes and Talkdesk handles it with ease. Whenever a technical issue is reported, it is resolved with efficiency. I 'm pleased that our company has chosen this application!
I have been using this application for a few years now, and I can attest to its reliability. We encounter large volumes and Talkdesk handles it with ease. Whenever a technical issue is reported, it is resolved with efficiency. I 'm pleased that our company has chosen this application!
What do you dislike about the product?
I feel as though I am updating Talkdesk quite frequently which can disrupt my workflow (which is barely a complaint!).
What problems is the product solving and how is that benefiting you?
Talkdesk solves key problems in our call center by improving our call handling, offering real-time analytics, and integrating seamlessly with our CRM. It enhances collaboration and supports remote work, making our jobs easier and helping us deliver better customer service!
Talkdesk review from a Customer Service Representative
What do you like best about the product?
With Talkdesk my favourite parts are the new AI generator that helps make my calls more efficient. I also like all the transfer options it provides as well as multiple dashboards I can create. As a customer support representative, I do like how Taskdesk provides us a few seconds before each call before picking it up. This helps us feel supported by the software and ready to talk those calls. It is also very useful how it then automatically picks it up for us.
What do you dislike about the product?
I do not like how slow it is on the activities option for me to find past phone numbers. I also do not like how sometimes the AI generator does not come up with anything.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me become very efficient with my job by providing me the AI generator option as well as tracking my conservations with their text option. This allows me to reread my phone calls and double check any spelling confusion or lost information I may have missed in my own personal notes.
Efficient and Lightweight
What do you like best about the product?
Talkdesk doesn't overcomplicate the phone agent experience, calls a breeze even when dealing with high volumes. Supporting customers is easy with the ability to integrate CRM data and natively being able to review past phone calls. We switched from an older system to Talkdesk and it was easy to hit the ground running with minimal support from our implemenation team. The modular dashboards are fantastic and simple to configure.
What do you dislike about the product?
Our teams have had issues with maintaining connection to their headsets, but basic troubleshooting usually resolves the issue. A few outages/bugs have occurred that disrupted our workday, however they normally don't last any more than a few hours.
What problems is the product solving and how is that benefiting you?
Talkdesk's integrated CRM capabilities cut down interaction time by providing key information at the top of a call, making it easier and faster to help our customers. It's a great benefit to have both an in-browser option and a desktop app!
Review of TalkDesk
What do you like best about the product?
- user friendly, straightforward
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
What do you dislike about the product?
- audio call recording quality was not great
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
What problems is the product solving and how is that benefiting you?
I used Talkdesk while working as a Customer Support phone agent. It saved me time and increased efficiency in my role by making call taking and transfers seamless. The customizable dashboard was also very helpful.
Making our agents lives easier
What do you like best about the product?
I like copilot and the interaction summary
What do you dislike about the product?
Sometimes the AI is not as accuracte as we would like.
What problems is the product solving and how is that benefiting you?
We are able to add front end messaging quickly to address larger than normal quques or to put out important messages to our callers.
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