Talkdesk
TalkdeskReviews from AWS customer
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talkdesk
What do you like best about the product?
its a best communication app , userfriendly, easy to communicate ,very easy to handle , easy to call, good application,Calls.
Chats.
Emails.
Customer support.
Improving technology.
line of products to fit customers needs.
Chats.
Emails.
Customer support.
Improving technology.
line of products to fit customers needs.
What do you dislike about the product?
Sometimes the application closes itself.
Errors from creating emails.
Call drops.
Talkdesk statuses are not always reliable. An agent might see Available on the widget but be in Away on the Dashboard
Merging contact information should be a thing so we don't have numerous duplicate contacts listed
Reports should also be visual. For example, if I could have a visual representation of an agent's status throughout their shift, that would be amazing
Errors from creating emails.
Call drops.
Talkdesk statuses are not always reliable. An agent might see Available on the widget but be in Away on the Dashboard
Merging contact information should be a thing so we don't have numerous duplicate contacts listed
Reports should also be visual. For example, if I could have a visual representation of an agent's status throughout their shift, that would be amazing
What problems is the product solving and how is that benefiting you?
Call Recording
Phone Calls Data Export
Agent Status Detail Export
Talkdesk stores information about interactions well so I can quickly locate and review calls
Talkdesk allows all users to review calls relatively easily
Talkdesk has a handy phone book option so I don't have to memorize phone numbers
Phone Calls Data Export
Agent Status Detail Export
Talkdesk stores information about interactions well so I can quickly locate and review calls
Talkdesk allows all users to review calls relatively easily
Talkdesk has a handy phone book option so I don't have to memorize phone numbers
Review for Talkdesk
What do you like best about the product?
When we make a call from talkdesk always makes easy to connect with the customer and best part is its save lot of time like we just dail a number from system and get a call in our phone so there is no personal number sharing. It make our personal data save and can work tension free.
What do you dislike about the product?
There is not mush to dislike the talk desk app as it is all good and the service is also good sometimes I face some technical glitch in calling when I connect to the customer. over all it is the good application
What problems is the product solving and how is that benefiting you?
As it is easy to access and the best part your personal number is not share to anyone and the data remains same even we get the call recording so it saves us many time
#excellent #easy to connect #user friendly
What do you like best about the product?
#user friendly. easy to full out report, dashboard is awsome.
What do you dislike about the product?
NA. Everything is Ok as per our requiremnt
What problems is the product solving and how is that benefiting you?
easy to connect with cx. calls can be routed to our phones
Talkdesk: A tool to facilitate comprehension.
What do you like best about the product?
The best thing about Talkdesk is the user interface. It's both straightforward and highly effective. We also appreciate being able to eavesdrop on phone calls, as well as change statuses remotely. This has come in handy more than once when a coworker was suddenly unavailable due to a network outage or emergency. The splits feature is also great, allowing us to see at-a-glance how many agents are active, what percentage of incoming enquiries are responded to, how long callers have been waiting on hold, etc. This is all very helpful information that allows us to provide the best possible service to our callers.
What do you dislike about the product?
I don't like that Talkdesk logs off immediately when it's idle. I would prefer if the login process was faster if this does happen. However, becauseTalkdesk is a commercial application, this may be a necessary precaution. As technology continues to advance, let's hope for better apps with regular updates. Eventually, we will all have to settle for the best app on the planet.
What problems is the product solving and how is that benefiting you?
The problem is that Talkdesk If you're trying to open accounts for people, for example, having their names, emails, and addresses stored on the platform would be incredibly helpful. This straightforward transfer is ideal for directing callers to the correct department within the company.
Talkdesk is outstanding overall.
What do you like best about the product?
I like the fact that there are a lot of data metrics in custom reports. This makes it easier to do a thorough analysis, which can lead to finding helpful insights that can be used to improve the quality of customer service and how efficient our service agents are. For instance, at the level of the agent, we can look at how many calls were made and how long each call lasted. Another important metric is the percentage of outbound calls successfully connected - this shows us whether or not we can reach most of our customers. The dashboard also displays useful information like Service Level, Average Response Time, etc., all in real-time.
What do you dislike about the product?
What I don't like about Talkdesk is that you can't update the status of your ticket while the phone is ringing. If it rings again, it's hard to switch to after-call work. It would be more convenient if we could change our availability at any time instead of having to ignore calls until they stop ringing. Another thing I don't like is that when the internet goes down, our connection and phone calls disappear. I'm unsure how to fix this because it's frustrating."
What problems is the product solving and how is that benefiting you?
The problem that Talkdesk Usability has been an enormous advantage for our team and us is that we can save time when dialing a phone number by looking up a contact list and dialing them directly from there.
Best application
What do you like best about the product?
Call quality calls and user friendly. also it helps to resolve issues very easily. No other application is efficient than talkdesk. I recommend all to use talkdesk.
What do you dislike about the product?
Nothing, everything in talkdesk is correct and inporvents can be made with the mobile application callbar. Other than the callbar mobile application, everything is very good.
What problems is the product solving and how is that benefiting you?
Talkdesk resolve all calls issues. It's the most efficient application to be used to work. I recommend all to use talkdesk to resolve their work easily and effectively.
Very good experience
What do you like best about the product?
I use the Talkdesk app for calling our customers. I have never experienced any error or fault in application while connecting with our customers. so very satisfied with the services.
What do you dislike about the product?
There is nothing there is to dislike Talkdesk application. I am pretty much satisfied with all the services that I am using so no complaints or dislikes with this application.
What problems is the product solving and how is that benefiting you?
It's solving problem to connect overseas with good quality call. the sound quality and services are perfect so I appreciate the services that this application is providing.
Awesome Calling App
What do you like best about the product?
Specially the Ecofriendly use and the call quality along with the connects cannot be compared with any other app.
What do you dislike about the product?
Nothing as such about Talkdesk. There's nothing dislike in it
What problems is the product solving and how is that benefiting you?
The call connects, Showing all the data for the team, which helps monitor actual call attempts and Talktime under one roof.
This app is phenomenal!
What do you like best about the product?
Talkdesk's Studio is my favorite feature because it allows me to create sophisticated automated phone flows without knowing how to code. I love taking information from incoming calls and converting it into variables that can be used in automatic Salesforce features. This makes it easy for me to track call data and use it to improve my sales process.
What do you dislike about the product?
What I dislike about Talkdesk is that occasionally it loses its connection with Salesforce, resulting in inaccurate call and message logs. Despite how infrequently this error occurs, it has happened sometimes, and each occurrence has been highly frustrating.
What problems is the product solving and how is that benefiting you?
The Talkdesk voicemail system is user-friendly, with a straightforward structure and simple call reception. The user-friendly interface has facilitated quicker communication with our customers. Thanks to Talkdesk, my team and I can accomplish more in less time which helps resolve the problem.
Talkdesk is a valuable and dependable resource.
What do you like best about the product?
The best thing about Talkdesk is the features it offers. We were able to schedule holiday greetings in advance and integrate it with Salesforce. The additional training features are also beneficial, such as conferencing new hires so they can hear on phone calls. If a team member is unavailable to take a call, we can transfer the call to their voicemail or an external number like FedEx if there's a customer service issue related to shipping.
What do you dislike about the product?
What I don't like about Talkdesk is that occasionally there may be some technical problems. Even though their support team is available 24/7, there have been quite a few bugs and hiccups. However, the things that could be improved are minor, and they usually address them as soon as they're reported. Overall, it's not a bad service.
What problems is the product solving and how is that benefiting you?
The call recording automatically pauses when an agent places a customer on hold and confers with a coworker or supervisor. This means you cannot hear the remainder of the conversation while performing live monitoring or reviewing recorded calls unless you pay careful attention to the employee who took the call from another division.
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