Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
This app is phenomenal!
What do you like best about the product?
Talkdesk's Studio is my favorite feature because it allows me to create sophisticated automated phone flows without knowing how to code. I love taking information from incoming calls and converting it into variables that can be used in automatic Salesforce features. This makes it easy for me to track call data and use it to improve my sales process.
What do you dislike about the product?
What I dislike about Talkdesk is that occasionally it loses its connection with Salesforce, resulting in inaccurate call and message logs. Despite how infrequently this error occurs, it has happened sometimes, and each occurrence has been highly frustrating.
What problems is the product solving and how is that benefiting you?
The Talkdesk voicemail system is user-friendly, with a straightforward structure and simple call reception. The user-friendly interface has facilitated quicker communication with our customers. Thanks to Talkdesk, my team and I can accomplish more in less time which helps resolve the problem.
- Leave a Comment |
- Mark review as helpful
Talkdesk is a valuable and dependable resource.
What do you like best about the product?
The best thing about Talkdesk is the features it offers. We were able to schedule holiday greetings in advance and integrate it with Salesforce. The additional training features are also beneficial, such as conferencing new hires so they can hear on phone calls. If a team member is unavailable to take a call, we can transfer the call to their voicemail or an external number like FedEx if there's a customer service issue related to shipping.
What do you dislike about the product?
What I don't like about Talkdesk is that occasionally there may be some technical problems. Even though their support team is available 24/7, there have been quite a few bugs and hiccups. However, the things that could be improved are minor, and they usually address them as soon as they're reported. Overall, it's not a bad service.
What problems is the product solving and how is that benefiting you?
The call recording automatically pauses when an agent places a customer on hold and confers with a coworker or supervisor. This means you cannot hear the remainder of the conversation while performing live monitoring or reviewing recorded calls unless you pay careful attention to the employee who took the call from another division.
Talkdesk review
What do you like best about the product?
What I like best about Talkdesk is the assistance it provides to our distributed team, which has members that work from home. The interface of Talkdesk is intuitive and easy to learn, which greatly facilitated our learning process. Furthermore, we are always impressed by the number of regular updates and additions they make so quickly. Their team constantly develops new competencies perpetually. We have access to dedicated CSMs, annual business reviews, and constant communication with them—allowing us to have confidence in their ability to meet all our needs eventually. Lastly, excellent reporting capabilities allow for comprehensive analysis. At the same time, robust routing mechanisms within Studio Flows give us leeway to design and implement workflows more flexibly according to future requirements.
What do you dislike about the product?
I would like to see refinement on a few of the products Talkdesk offers. I understand that new versions and updates are constantly being released, so I'm willing to wait. It would also help if we were automatically notified when new features become available that our company qualifies for - often, we aren't sure what to request upon releasing a new feature.
What problems is the product solving and how is that benefiting you?
It's great to access background information on any team member, but it's challenging to locate specific pieces of data because of inefficiencies in the database.
Connecting World
What do you like best about the product?
Talkdesk, we call it 'TD', it allows me to connect people from all around the world. The call quality is awesome and the recording is available immediately.
What do you dislike about the product?
There is nothing that I came across till now.
What problems is the product solving and how is that benefiting you?
Na
One of the best app ever
What do you like best about the product?
I have been using Talkdesk for international calls and found no bugs. I am delighted with the services provided by Talkdesk. I will recommend the services to Friend or colleague.
What do you dislike about the product?
I did not find any bugs so there is no such thing which I dislike about Talkdesk. However, one thing if we can change is evolve as per the updates that are being received in the market for the products and services.
What problems is the product solving and how is that benefiting you?
At certain times, there are issues with login may due to forget password or details mismatch. After raising ticket to talkdesk team, the problem was solved within timelines.
Talkdesk Review
What do you like best about the product?
Call quality is good and the connectivity is nice.
What do you dislike about the product?
Dashboard is not that good and a lot of times there is connectivity issue.
What problems is the product solving and how is that benefiting you?
Connectivity
Powerful Solution for the Price Range
What do you like best about the product?
It offers the basic needs for a telephony system with the OOB features.
Queue Setup
Ring Group Setup
User Assignment
Queue Setup
Ring Group Setup
User Assignment
What do you dislike about the product?
Does not offer enhanced capabilities on how to relate incoming calls to Leads. (Once again, you get what you pay for)
What problems is the product solving and how is that benefiting you?
Low Cost in Software Fees while providing 90% of the features needed to support incoming/outbound calls
Talkdesk
What do you like best about the product?
Guardian - I enjoy quickly checking to verify my Team is at work and came on time.
I enjoy Talkdesk community - the insight and information shared is beneficial.
I enjoy Talkdesk community - the insight and information shared is beneficial.
What do you dislike about the product?
Shows missed calls when the Agents had not received any calls at the start of their shifts.
Abruptly disconnects calls.
Not being able to download calls from Feedback report.
Not being able to search phone numbers and find downloadable reports via Contacts - I have to log into the old Talkdesk version to be able to download audio.
Abruptly disconnects calls.
Not being able to download calls from Feedback report.
Not being able to search phone numbers and find downloadable reports via Contacts - I have to log into the old Talkdesk version to be able to download audio.
What problems is the product solving and how is that benefiting you?
Currently, we have reported the system disconnecting calls abruptly with no resolution.
We are eager for a resolution, as our Agents are getting low customer service reviews due to Talkdesk connection issues.
We are eager for a resolution, as our Agents are getting low customer service reviews due to Talkdesk connection issues.
It's been really helpful, and easy to use. And connectivity is really good too.
What do you like best about the product?
Ease of use is there. Conn CTS real easy and voice clarity is amazing.
What do you dislike about the product?
Sometimes it's a bit slow. Lags are there but, overall it's a good experience but, could be made better by making it more user-friendly. That's all I would recommend.
What problems is the product solving and how is that benefiting you?
Connecting without issues wasn't possible as there weren't many options. But, with talk desk it's so easy.
Talkdesk has made work life easier.
What do you like best about the product?
Talkdesk provides a very user-friendly platform to connect with clients/customers with a smooth process and accessible features to help all business needs. It makes work-life much easier.
What do you dislike about the product?
Compatibility with some ios versions is not accessible; thus, using URL becomes mandatory. I would want its access on all ios versions for easy installation and usage.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of hassle-free connectivity with customers across the globe, thus making it easier for revenue-generating businesses to increase.
showing 451 - 460