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Talkdesk

Talkdesk | 1

Reviews from AWS Marketplace

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External reviews

2,403 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    KRISHANU ROY C.

Feeback for talkdesk

  • October 28, 2022
  • Review provided by G2

What do you like best about the product?
Easy to connect and user friendly. Easy to download reports
What do you dislike about the product?
Auto answer option should be available .
What problems is the product solving and how is that benefiting you?
Easy to connect with international cx. No lag observed till date

    Karen S.

Support and Service

  • October 27, 2022
  • Review provided by G2

What do you like best about the product?
Talkdesk is remarkable, user-friendly, and practical; whether you work in Quality or any other field where recordings are stored away, you should use Talkdesk. The thing I like best about Talkdesk is how user-friendly it is. Even someone without experience can quickly learn how to use the program due to its design. Listening to audio live is a huge benefit, and downloading is easy. It's also great that the report is available on a specified date. Before using Talkdesk, I created various call recording applications myself, but since starting to use Talkdesk, I have yet to feel the need to make any more.
What do you dislike about the product?
I wouldn't say I like that Talkdesk is not always operational; calls are dropped, you cannot answer the phone, etc. This technique sometimes works well for consolidating calls, particularly if one of your users gets dropped from the ring. However, I appreciate that their support team is lightning-quick to provide a patch or begin debugging to assist whenever a problem develops.
What problems is the product solving and how is that benefiting you?
The opportunities for Talkdesk to capitalize on IT advancements related to the pandemic were immense. TalkDesk was able to facilitate the freedom of working from home for its employees.

    Mrunal C.

talkdesk

  • October 27, 2022
  • Review verified by G2

What do you like best about the product?
its a best communication app , userfriendly, easy to communicate ,very easy to handle , easy to call, good application,Calls.
Chats.
Emails.
Customer support.
Improving technology.
line of products to fit customers needs.
What do you dislike about the product?
Sometimes the application closes itself.
Errors from creating emails.
Call drops.
Talkdesk statuses are not always reliable. An agent might see Available on the widget but be in Away on the Dashboard
Merging contact information should be a thing so we don't have numerous duplicate contacts listed
Reports should also be visual. For example, if I could have a visual representation of an agent's status throughout their shift, that would be amazing
What problems is the product solving and how is that benefiting you?
Call Recording
Phone Calls Data Export
Agent Status Detail Export
Talkdesk stores information about interactions well so I can quickly locate and review calls
Talkdesk allows all users to review calls relatively easily
Talkdesk has a handy phone book option so I don't have to memorize phone numbers

    Saloni S.

Review for Talkdesk

  • October 27, 2022
  • Review verified by G2

What do you like best about the product?
When we make a call from talkdesk always makes easy to connect with the customer and best part is its save lot of time like we just dail a number from system and get a call in our phone so there is no personal number sharing. It make our personal data save and can work tension free.
What do you dislike about the product?
There is not mush to dislike the talk desk app as it is all good and the service is also good sometimes I face some technical glitch in calling when I connect to the customer. over all it is the good application
What problems is the product solving and how is that benefiting you?
As it is easy to access and the best part your personal number is not share to anyone and the data remains same even we get the call recording so it saves us many time

    Krishanu roy C.

#excellent #easy to connect #user friendly

  • October 27, 2022
  • Review provided by G2

What do you like best about the product?
#user friendly. easy to full out report, dashboard is awsome.
What do you dislike about the product?
NA. Everything is Ok as per our requiremnt
What problems is the product solving and how is that benefiting you?
easy to connect with cx. calls can be routed to our phones

    Kaitlin E.

Talkdesk: A tool to facilitate comprehension.

  • October 26, 2022
  • Review provided by G2

What do you like best about the product?
The best thing about Talkdesk is the user interface. It's both straightforward and highly effective. We also appreciate being able to eavesdrop on phone calls, as well as change statuses remotely. This has come in handy more than once when a coworker was suddenly unavailable due to a network outage or emergency. The splits feature is also great, allowing us to see at-a-glance how many agents are active, what percentage of incoming enquiries are responded to, how long callers have been waiting on hold, etc. This is all very helpful information that allows us to provide the best possible service to our callers.
What do you dislike about the product?
I don't like that Talkdesk logs off immediately when it's idle. I would prefer if the login process was faster if this does happen. However, becauseTalkdesk is a commercial application, this may be a necessary precaution. As technology continues to advance, let's hope for better apps with regular updates. Eventually, we will all have to settle for the best app on the planet.
What problems is the product solving and how is that benefiting you?
The problem is that Talkdesk If you're trying to open accounts for people, for example, having their names, emails, and addresses stored on the platform would be incredibly helpful. This straightforward transfer is ideal for directing callers to the correct department within the company.

    Caroline F.

Talkdesk is outstanding overall.

  • October 26, 2022
  • Review provided by G2

What do you like best about the product?
I like the fact that there are a lot of data metrics in custom reports. This makes it easier to do a thorough analysis, which can lead to finding helpful insights that can be used to improve the quality of customer service and how efficient our service agents are. For instance, at the level of the agent, we can look at how many calls were made and how long each call lasted. Another important metric is the percentage of outbound calls successfully connected - this shows us whether or not we can reach most of our customers. The dashboard also displays useful information like Service Level, Average Response Time, etc., all in real-time.
What do you dislike about the product?
What I don't like about Talkdesk is that you can't update the status of your ticket while the phone is ringing. If it rings again, it's hard to switch to after-call work. It would be more convenient if we could change our availability at any time instead of having to ignore calls until they stop ringing. Another thing I don't like is that when the internet goes down, our connection and phone calls disappear. I'm unsure how to fix this because it's frustrating."
What problems is the product solving and how is that benefiting you?
The problem that Talkdesk Usability has been an enormous advantage for our team and us is that we can save time when dialing a phone number by looking up a contact list and dialing them directly from there.

    Pankaj M.

Best application

  • October 26, 2022
  • Review provided by G2

What do you like best about the product?
Call quality calls and user friendly. also it helps to resolve issues very easily. No other application is efficient than talkdesk. I recommend all to use talkdesk.
What do you dislike about the product?
Nothing, everything in talkdesk is correct and inporvents can be made with the mobile application callbar. Other than the callbar mobile application, everything is very good.
What problems is the product solving and how is that benefiting you?
Talkdesk resolve all calls issues. It's the most efficient application to be used to work. I recommend all to use talkdesk to resolve their work easily and effectively.

    Anasthasia chelsia Q.

Very good experience

  • October 26, 2022
  • Review verified by G2

What do you like best about the product?
I use the Talkdesk app for calling our customers. I have never experienced any error or fault in application while connecting with our customers. so very satisfied with the services.
What do you dislike about the product?
There is nothing there is to dislike Talkdesk application. I am pretty much satisfied with all the services that I am using so no complaints or dislikes with this application.
What problems is the product solving and how is that benefiting you?
It's solving problem to connect overseas with good quality call. the sound quality and services are perfect so I appreciate the services that this application is providing.

    Kiran K.

Awesome Calling App

  • October 25, 2022
  • Review provided by G2

What do you like best about the product?
Specially the Ecofriendly use and the call quality along with the connects cannot be compared with any other app.
What do you dislike about the product?
Nothing as such about Talkdesk. There's nothing dislike in it
What problems is the product solving and how is that benefiting you?
The call connects, Showing all the data for the team, which helps monitor actual call attempts and Talktime under one roof.

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