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Talkdesk it is user-friendly and practical.
What do you like best about the product?
The progress communication capabilities of Talkdesk are simple to determine your present position and length of service at a glance. There is no discernible learning curve, and it is immediately usable. It takes only 30 seconds to add new phone numbers, and the process is error-free. With a glance at the analytics dashboard, users can see what has transpired over the previous few days and what Talkdesk events are occurring now. Ideal for monitoring periods of relaxation or work efficiency, this feature is unquestionably helpful for groups juggling a call queue with members whose availability fluctuates throughout the day. Overall, the capabilities of Talkdesk would be ideal for small contact centers like ours and larger ones, too - though I have minimal experience with massive call centers.
What do you dislike about the product?
I wouldn't say I liked the ringing sound that Talkdesk made whenever it connected. It was a strange tone, and I couldn't determine if it was trying to dial something. I could only manage to restore the original quality of the style. Additionally, I searched the software store for the TD app but tried looking for it. There may be a way to acquire it, but I couldn't locate it. Finally, checking into Talkdesk didn't require opening a new tab or window.
What problems is the product solving and how is that benefiting you?
Some benefits of TalkDesk include that it helps to ensure that someone will always answer the phone when it rings, as all phones ring simultaneously. It can also promote healthy competition among employees.
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The Talkdesk app is. Wow, that item is incredible!
What do you like best about the product?
The best thing about Talkdesk is its user interface. It's far more intuitive and user-friendly than the competition, making it easy to configure complex IVR sequences. Connecting to our customer relationship management system and other back-end databases is also easy so that we can create meaningful analytics reports quickly and easily. And because of the dialing solutions that Talkdesk offers, our clients don't need desk phones anymore – which has substantially helped increase our team's productivity.
What do you dislike about the product?
What I dislike most about Talkdesk is that it regularly loses its connection. Frequently, Talkdesk arbitrarily disconnects my call, or the link is established, but I will not hear the client. In contrast to being the recipient of such a problem, placing a call is more likely to trigger it.
What problems is the product solving and how is that benefiting you?
Talkdesk is a customer service platform that companies can use to improve the consistency and quality of their customer services. Using Talkdesk, businesses can take advantage of features like call holding, transferring calls, and ringing other phones. This results in fewer customer inconsistencies when they encounter customer service representatives from different companies.
Best of all!!!!
What do you like best about the product?
Call quality, quick connectivity, easy to dial.
What do you dislike about the product?
Connectivity to some countries is not good, especially in North America.
What problems is the product solving and how is that benefiting you?
As we provide our services over the globe so, with the help of TD, it's very convenient to communicate with them as an when its required.
Talkdesk - An Excellent Product
What do you like best about the product?
What I like best about Talkdesk is the ease with which it facilitates communication. Rather than fumbling around with a desk phone to see who calls, I can check my computer. This is great because it means the caller's information will always be at the top of my screen, where I can see it even when other programs are open. Transferring clients over with the warm option has also been handy when migrating clients over. If I need to transfer someone, I can wait while contacting the relevant department, explaining the situation, and outlining any actions we've already taken. Once that's done, I can bring them back up to speed with whoever they'll be working with going forward. This makes interactions much more fluid overall.
What do you dislike about the product?
What I dislike about Talkdesk is that its acceleration is unusual. In contrast, using a talk desk has a few disadvantages. The incidence of an error or similar occurrence is highly uncommon. Concerning the flaws of Talkesk, with the hope of further improvement, I likely have access to other possibilities. There are now a few, such as "available," "coaching," etc., but other more particular states may reflect the precise situation.
What problems is the product solving and how is that benefiting you?
The main problem that Talkdesk poses for our organization is its difficult-to-use interface. Staff needs help understanding how to use the system, which has led to decreased productivity and longer call times. In addition, some of our staff members have raised concerns about needing help to see essential data (such as client contact information) when they are on a call.
Too good to be true
What do you like best about the product?
As a manager with Whitehatjr TD helps me to
1. Track and monitor agents' calls for quality and increase the team's productivity.
2. Call recording is readily available and accessible.
3. Convenient to track and maintain data and talk time reports.
4. Addition/deletion of the user is hassle - free.
5. Assigning numbers of specific geography is relatively easy.
6. Teams tab is a handy feature for effective team management.
7. With Reporting feature creating and maintaining a dashboard is easy.
1. Track and monitor agents' calls for quality and increase the team's productivity.
2. Call recording is readily available and accessible.
3. Convenient to track and maintain data and talk time reports.
4. Addition/deletion of the user is hassle - free.
5. Assigning numbers of specific geography is relatively easy.
6. Teams tab is a handy feature for effective team management.
7. With Reporting feature creating and maintaining a dashboard is easy.
What do you dislike about the product?
I haven't faced any feature which I disliked. Every tab has its importance and use.
What problems is the product solving and how is that benefiting you?
1. TD integration with and CRM tool is seemingly smooth.
2. Accessing/downloading call recordings through CRM is easy.
3. Call quality especially with international numbers, is crisp.
4. Inbound call service and voicemail feature is something new I saw that other calling apps do not offer.
5. Tracking and evaluating the data of agents is easy.
2. Accessing/downloading call recordings through CRM is easy.
3. Call quality especially with international numbers, is crisp.
4. Inbound call service and voicemail feature is something new I saw that other calling apps do not offer.
5. Tracking and evaluating the data of agents is easy.
Talkdesk is the best user-friendly software out there!
What do you like best about the product?
The best thing about Talkdesk is its general usability and ease of usage. An important feature of this software is that it is a powerful tool that can be used in various ways. After PS's first engagement concluded, we assessed several items that needed improvement making improvements. With TalkDesk, it takes seconds to make Support-related changes such as reporting downtime, product issues, availability, and other modifications. And because of TalkDesk's extensive training materials, our agents quickly became proficient users.
What do you dislike about the product?
What I don't like about Talkdesk is that it can be hard to track down information like call ID codes when you report an issue to technical support. Also, there have been times when Piderive and TD need to integrate better, which is both annoying and time-consuming. Another thing is that the technical staff sometimes needs to address questions right away; sometimes, they delegate tasks to us instead.
What problems is the product solving and how is that benefiting you?
The problem with Talkdesk is that it needs to integrate better with the Textline application. This creates an extra step for agents when they are trying to handle incoming messages. Additionally, the Talkdesk call bar will open an additional tab, which can be disruptive and confusing for employees recruited from different countries.
A client communication platform powered by Talkdesk.
What do you like best about the product?
What I like best about Talkdesk is the innovative technology. Taldesk software becomes cloud-based, allowing account verification codes to be separated, managing encrypted messages, establishing strategies to achieve results, creating excellent impression management tools, and promoting communication work. This makes it a great tool for managing communications and achieving results.
What do you dislike about the product?
The calls are not always consistently routed to available agents. Even if another agent has been active and available for a considerable time, incoming calls are routed to my queue because I just joined the queue.
What problems is the product solving and how is that benefiting you?
The problem of restricted business hours has been remedied through voicemail. With the change to a more distant work structure, Talkdesk's monitoring capabilities have been beneficial in assuring agent accountability.
Amazing experience to connect all across the world
What do you like best about the product?
It's effortless to log in. The call bar is very user-friendly.
We do not have to worry about the country code as it covers all that information. The best part is that with the country code, we know which code belongs to which country. The Audio quality is fantastic, just as times the call lags. Overall it is a good dialer, and I would prefer using TD over any other Dialer.The dashboard is super friendly, mainly for copying the link to our recording.
We do not have to worry about the country code as it covers all that information. The best part is that with the country code, we know which code belongs to which country. The Audio quality is fantastic, just as times the call lags. Overall it is a good dialer, and I would prefer using TD over any other Dialer.The dashboard is super friendly, mainly for copying the link to our recording.
What do you dislike about the product?
The only downside is, at times, the call lags. The call bar should minimize when the call connects so that we can get more space in the background to work
On some occasions, when the customer is unavailable and the ringer is on, it doesn't disconnect until we disconnect from our end, and neither does it go to voicemail.
There were occasions when the customer disconnected the call from their end, but since I did not disconnect the ring, it was still on until my next dial, and everything got recorded
On some occasions, when the customer is unavailable and the ringer is on, it doesn't disconnect until we disconnect from our end, and neither does it go to voicemail.
There were occasions when the customer disconnected the call from their end, but since I did not disconnect the ring, it was still on until my next dial, and everything got recorded
What problems is the product solving and how is that benefiting you?
It helps us connect with customers all across the world. We also get the recording of our conversation. The dashboard is super friendly, mainly for copying the link to our recording. It mainly connects us globally effortless.
Talkdesk is a top-quality, rapid call processing tool.
What do you like best about the product?
I love the integration with Salesforce as it has made me much more efficient in my outward-facing activities. I can quickly and easily record calls, create reports in Salesforce, and take notes throughout the ring without any difficulty. As for the quality of the call, it is excellent, and I save a lot of time by not dialing numbers manually or entering information while conversing with someone. Additionally, the audio quality is excellent when played back later if I need to reference something. Finally, I sometimes eavesdrop on my coworkers' phone calls to pick up valuable tips!
What do you dislike about the product?
There are a few things I would like to change about Talkdesk. Sometimes, the "Retrieving data" screen makes it impossible to respond to calls. There have also been times when the website is unavailable or there are connectivity issues, which can be frustrating. Additionally, it cannot be easy to do so through the web application if you need to check your voicemail. It would be helpful iftar the desk incorporated a voicemail inbox or alerts about new voicemails into the caliber.
What problems is the product solving and how is that benefiting you?
The only problem with Talkdesk is that it can take a lot of work to get buy-in from your team. You might have to do a bit of coaxing to get everyone on board, but once you do, this tool will help take your team's productivity (and clarity) to the next level.
Utilizing Talkdesk has dramatically simplified our workflow.
What do you like best about the product?
What I like best about Talkdesk is its capacity to streamline and simplify my routine. My team will always know how much time I spend on duties such as Lunches, Conferences, and Preparation due to my dedication to transparency across many lines of communication (email, chat, and phone). This software can be used as a widget or kept in your browser, allowing it to fit into my preferred layout regardless of how it is configured. Those who place a high value on adaptability will benefit significantly from this.
What do you dislike about the product?
I dislike the way Talkdesk prioritizes "named Agent" licenses. Concurrent licensing would be more suitable for firms with many part-time employees. Unfortunately, the system needs to be better designed for concurrent licensing, which has led to support and payment issues.
What problems is the product solving and how is that benefiting you?
The Talkdesk has been used to set up our main line and connect four offices. The aggregation of all of your phone charges. I realized that is a less complicated and more effective method for fast training everyone on the new system
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