Talkdesk
TalkdeskReviews from AWS customer
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Now that's what I call unique!
What do you like best about the product?
The best thing about Talkdesk is that it's a cutting-edge contact center solution that doesn't require any specialized gear, software, or skill sets from administrators or agents. It's also a service that requires minimal maintenance beyond the standard OS and security updates. Since Amazon Web Services handle hosting, you can have confidence in the infrastructure. The platform has performed brilliantly during the previous few months of use. We can keep our contact center in its current location and our staff at the office or home relatively easily while providing international callers with a local number. A terrific company that offers superb service!
What do you dislike about the product?
What I don't like about Talkdesk is that my account gets disabled every once in a while without me knowing. The system also locks me out frequently, which is quite annoying. Additionally, it might be slow at times, but other than that, it works as intended. I'm slowly getting used to all its quirks because I often use the program. Another thing I would improve is the personalization options for the display interface- make it more user-friendly. Lastly, it would be great if some chat function was included!
What problems is the product solving and how is that benefiting you?
The problem that the Talkdesk team is trying to solve is how to handle incoming calls efficiently. They have established priorities and can observe the activities and performance of the agents. Users have their settings on the dashboard to make sure they are making the right calls.
Every interaction with Talkdesk is guaranteed to be pleasurable.
What do you like best about the product?
The best thing about Talkdesk is the excellent customer service. I've used other similar apps, but this one is by far the best. It's easy to use and lets me multitask on a call, which is excellent. The sound quality for incoming and outgoing calls is evident. I can customize my outbound ringtone and area code so that customers always feel like they're getting a local call. Plus, anytime I need to contact customer care, they are always quick to help with whatever issue I'm having in a highly efficient manner.
What do you dislike about the product?
What I dislike about Talkdesk is that Excel sheets are the only papers they allow you to use while working out, yet I need help to click and dial from them. To add salt to the injury, the individual was unresponsive when asked about other issues. We did not receive exceptional treatment in general. During many training sessions, the product itself could have operated better.
What problems is the product solving and how is that benefiting you?
It offers a simple Zendesk connection and several investigation options for examining supplemental data at any time within the period. The information is archived, freely accessible, and can be retrieved at any time, regardless of age.
The best thing about Talkdesk is how efficient and easy it is to use!
What do you like best about the product?
There is no requirement for specialist technology or software, and managers and workers can apply this strategy with minimal additional effort. It is an innovative way to handle customer support inquiries. Unlike other services, this one does not require routine maintenance, such as installing new software and operating systems. The underlying infrastructure is secure since Amazon Web Services manages to host it. We have not found any platform-specific issues since utilizing it for some time. Calls can be redirected effortlessly to other workers or external phones.
What do you dislike about the product?
If Talkdesk could be more personalized, that would be great. For example, being able to customize the appearance and ringtone of your Callbar would make a big difference. It's already an excellent platform for corporations, but making it more personal would take it to the next level. Something as simple as having different ringtones available would go a long way!
What problems is the product solving and how is that benefiting you?
The problem is that Talkdesk enables us to conduct constructive talks with our stakeholders, and the interactions may be recorded for future use in follow-up and training. Thus, we are in a position to assist our stakeholders in resolving their difficulties considerably more rapidly. With the assistance of the Reporting feature, data collection is significantly simplified.
Talkdesk is better than ever!
What do you like best about the product?
Talkdesk is so much better with the addition of the Talkdesk community. In the TD community, you can quickly find answers to questions and see issues that other Talkdesk users face.
What do you dislike about the product?
The only dislike that I have with Talkdesk is the constant updates. I love improvements but it seems like the updates happen all the time.
What problems is the product solving and how is that benefiting you?
Talkdesk is the tool that we use to answer customer service calls s or to stay in contact with our Clients who may need to be able to get in contact with us frequently throughout the day.
Why Talkdesk is the best phone system for Business
What do you like best about the product?
I appreciate how simple Talkdesk is to use. Its straightforward and efficient design makes it very user-friendly. The interface is easy to navigate, and I love that we can listen in on one another's calls from any device. Additionally, my favorite feature is the ability to change someone's status remotely, as it comes in handy in an emergency or disconnection. Seeing metrics such as how many agents are online, the number of calls being answered, callers on hold, and current wait time are also handy features that help us better predict caller wait times. Overall, I'm a big fan of Talkdesk due to its simplicity and effectiveness!
What do you dislike about the product?
I wouldn't say I like that inactivity results in an automatic logoff, and if this feature is enabled, I would prefer if logging required less time. However, it is suitable and understood since it is used in a professional setting. With the upcoming advancement of technology, it is only logical to anticipate an app that is better with regular updates, and eventually, we will all be satisfied using the world's best app.
What problems is the product solving and how is that benefiting you?
The Talkdesk CRM system can help preserve important contact information for customers, making it easy to send newsletters or create accounts. This is a great way to guide customers to the right team or individual inside your organization.
Talkdesk: The most trusted, performant, and simple contact center
What do you like best about the product?
It's beneficial that I can contact my carrier directly through Talkdesk without having to redial or hang up. In addition, the service quality is outstanding. The customer service representatives are amiable and insistent on helping you solve your concerns. However, I recently learned that if there is any ambient noise where I am, my cell phone will not allow me to take forwarded calls from Talkdesk. So the Helpdesk team exchanged emails with me to find a solution. They even offered a Zoom conference call because they could not settle the issue via email. We were finally able to address this issue and resolve it quickly! Considering the uniqueness of my case, I appreciate all the great assistance I received from customer service in determining it."
What do you dislike about the product?
There are many things about Talkdesk that I would like to change. In terms of email, practically everything is an issue. The only upside compared to our old system is the ability to retrieve emails from a queue, decreasing the likelihood that multiple people will respond to the same email simultaneously. However, using search functions to look up old emails is impossible. The only way you can be sure your search will be successful is if you have a complete email address handy.
What problems is the product solving and how is that benefiting you?
They have a flowchart-like design instead of just a matrix, can save specific reports, so they don't always have to be rerun, and have customer service that is more responsive in solving technical issues.
Good product - support and CSMs are responsive
What do you like best about the product?
The integrations work as they should. Support is helpful and will not ignore your requests.
What do you dislike about the product?
Lack of customization in some of the Salesforce integrations. Ordering for example.
What problems is the product solving and how is that benefiting you?
Sales call activity
Great solution for small or large businesses.
What do you like best about the product?
TalkDesk was easy to set up, the onboarding was thorough and the platform was easy enough to learn that it is now intuitive to rebuild flows on the fly as needed.
What do you dislike about the product?
Some of the reporting features don't apply to us, and sometimes a backward search to find a conversation has been difficult, but for the most part - it's beat the pants off Bell.
What problems is the product solving and how is that benefiting you?
We moved our calls to remote workers when trying to reduce the number of physical people in the building at the height of the pandemic. Now we use it to keep those customer service people remote and efficiently transfer calls across our business and remote work locations.
Plus, the way call flows are built, it is easy to add messaging to inbound calls... like when a water main breaks and a store location becomes inaccessible.
Plus, the way call flows are built, it is easy to add messaging to inbound calls... like when a water main breaks and a store location becomes inaccessible.
simplicity and performance
What do you like best about the product?
what I prefer in Talkdesk is the no code - low code and the AppConnect
What do you dislike about the product?
I don't want to contact support for simple parameters: music on hold, ringing tone, waiting time when transferring from agent to agent
What problems is the product solving and how is that benefiting you?
simple management of telework and agents working at remote sites
CS from home is easier with TalkDesk
What do you like best about the product?
I enjoy the fact that we can route all calls through the talkdesk system and that it is a web-based system. (meaning remote working is a breeze when answering phones.)
What do you dislike about the product?
I'm not too fond of the fact if I see a call waiting, I have to wait for it to get routed to me. It would be nice if I could click on the call and "force answer" if possible.
Additionally, I dislike not having mobile access unless paying more for additional items I do not need for my team. Lastly, we have gone through multiple service reps assigned to our team for assistance.
Additionally, I dislike not having mobile access unless paying more for additional items I do not need for my team. Lastly, we have gone through multiple service reps assigned to our team for assistance.
What problems is the product solving and how is that benefiting you?
They solved the call routing system very well. We can now filter calls from students, technicians, contractors, and PD calls. And have a fantastic ability to pull very detailed reports! A previous issue we had with our last softphone company, pulling metric data was a nightmare. Now it is excellent!
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