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Fantastic product!
What do you like best about the product?
Ease of use and administration. The service is quick and provides a ton of offerings. One of the best things about TalkDesk is its ease of Studio Flow creation. This service lets us tailor our solution to our exact needs.
What do you dislike about the product?
Slow to include new features. Several rudimentary features are missing from their reporting system. Their dashboards and reporting have been improved recently but are still very lackluster.
What problems is the product solving and how is that benefiting you?
We have a ton of clients and Talkdesk allows us to streamline our customer service experience in ways that previously were thought to be to daunting. Talkdesk's reporting feature also allows us to get fairly quick updates in terms of team workloads.
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Adequate enough
What do you like best about the product?
It is very good at being at the core requirements of being a contact center. It has some decent reporting when you can find the reports. Fairly modernish look for the most part.
What do you dislike about the product?
Doesn't support all browsers. Isn't the most stable application. When there is a problem it takes awhile to be acknowledged. You'll be lucky to get a response to your support requests in a timely manner.
What problems is the product solving and how is that benefiting you?
It's great at providing metrics and stats and better than having individual people call individual support members. Once you figure out where things are and how some of the stuff functions it is better than other solutions.
Talkdesk Pros and Cons from a Quickly Growing Business
What do you like best about the product?
Talkdesk's visual interactive voice response (IVR) system is easy to configure for basic flows. It is simple to buy numbers anywhere in the world. Reporting is available live and historically.
What do you dislike about the product?
Talkdesk is configurable to an extent, but if your business requires separate IVRs for each number, it can be difficult to scale. We have had issues with uptime and data out through their API.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us get calls from our customers to suitable agents. It allows us to set up agents worldwide to answer calls from anywhere. We have been able to purchase enterprise licenses through Talkdesk for additional functionality.
It help to initiate group calls and have glitch free meeting. Sound is very clyster clear
What do you like best about the product?
AI of the tool is very great and easy to navigate.
Simplify the process and help in scheduling the meeting.
Simplify the process and help in scheduling the meeting.
What do you dislike about the product?
Norhing as of now as yet to counter as issues.
What problems is the product solving and how is that benefiting you?
Easy connect, good sound quality, smooth connect.
Talkdesk provides excellent access and assistance to its customers.
What do you like best about the product?
Custom reports with a plethora of data indicators promote the in-depth study, generating actionable insights that can be utilized to improve the quality of customer service and agents' work. The dashboard with real-time data is quite helpful for resource management efficiency. It gives Service Level, Average Abandonment Time, Waiting Time, Longest Waiting Time, Number of agents signed in online and offline, and after-call work. In addition to providing an overview of Talkdesk's current activity, time spent on particular tasks may also be monitored. Exploring tool enables users to build comprehensive daily, weekly, monthly, and annual stock reports in addition to the previously available interval and pre-made report formats.
What do you dislike about the product?
What I dislike about TalkDesk is that it can be unreliable, transfers can be complex, and customer service quality could be better. However, things have improved dramatically since adding TalkDesk representatives to our team, especially when working remotely in various venues. Generating reports and dashboards can be tricky because I don't know all the metric settings and language options. Despite this, I enjoy using the product once I've figured something out.
What problems is the product solving and how is that benefiting you?
The problem that Talkdesk solves is a waste of time troubleshooting a phone system. The design is elegant and user-friendly. The reporting tools are potent.
Talkdesk is a complete VOiP solution.
What do you like best about the product?
After using TalkDesk for two years, I've never missed a work-related phone call again. With this simplified system, you can quickly forward call to your cell phone or another portable device. The best part is the call quality. Plivo provides the finest voice quality on a VOIP call, and I know TalkDesk routes calls using Plivo call endpoints because I've used it before. TalkDesk should be seriously considered by any company looking for a dependable VOIP calling solution.
What do you dislike about the product?
Simply put, there are none. There are no significant obstacles to overcome, and the interface is simple. The reporting features, like any other product, could use some fine-tuning.
What problems is the product solving and how is that benefiting you?
Talkdesk performs excellently in terms of its offered functions. Its integration with Salesforce automatically logs events and is user-friendly, but the Zendesk extension could improve the agent onboarding process and event logging.
Extremely proactive and beneficial for all users.
What do you like best about the product?
There are several reasons why I enjoy Talkdesk over our previous phone service, Aircall. First and foremost, scheduling holiday greetings for the entire year in advance is highly convenient. It means that we don't have to update our out-of-office messages constantly. Additionally, Talkdesk integrates very nicely with Salesforce, which is essential for our business. There are also quite a few helpful training features available natively within Talkdesk - new employees can listen in on calls as they're happening, for example - which makes onboarding smoother than ever before. Finally, when it is necessary to transfer a call to an external number (like FedEx customer service), we can do so without making the caller wait on hold until someone from our team becomes available again. All told, there are many reasons why Talkdesk is superior to Aircall and other similar platforms.
What do you dislike about the product?
What I dislike about Talkdesk is its inadequate analytic data. Additional information regarding individual calls is not included automatically in the reports, although it can be requested. However, Talkdesk's benefits significantly outweigh this little disadvantage, and the company is constantly enhancing its dashboard and pieces, so I have little doubt that it will soon be eliminated.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us become more organized and efficient by allowing us to track data and performance. We can now make better hiring decisions, coach our team members more effectively, and improve our overall productivity.
I've never had an issue with Talkdesk- it's always been dependable.
What do you like best about the product?
Talkdesk is the best phone system for salespeople because it is incredibly user-friendly and has an intuitive UI. It can be installed on all mobile devices, desktop PCs, and laptops, so salespeople can make daily calls without jeopardizing their phones. The system can be set to ring during regular business hours or left to ring at all times in case of emergency. In addition, cell phone numbers can be entered in the administrative portion of Talkdesk so that agents' phones will ring wherever they are.
What do you dislike about the product?
There is nothing that I significantly dislike about Talkdesk. I greatly appreciate your contribution. There have been occasions when the app has lost connection with Salesforce, resulting in inaccurate reporting and recording conversations with clients. Even though this error occurs infrequently, it is nevertheless frustrating when it does.
What problems is the product solving and how is that benefiting you?
Talkdesk does not currently have a way to automatically follow up with users when an issue prohibits calls from being registered to multiple individuals. This requires a manual intervention which can be time-consuming. However, Talkdesk's support team has been responsive and helpful in addressing this issue.
At Talkdesk, we believe in efficient discussion.
What do you like best about the product?
What I like best about Talkdesk is the modern, uncomplicated, and user-friendly interface that facilitates education. They have made so many enhancements and added so many new features so quickly, which has pleased me significantly. Their team makes significant efforts to build new capabilities. I value the dedicated CSM, annual business assessments, and regular communication that Talkdesk employs to comprehend our needs. In terms of reporting, the functions provide broad information and are strong. We are able to design and adapt to new work styles by using advanced routing techniques that allow us to design and adapt to new work styles."
What do you dislike about the product?
I dislike how long it takes for Talkdesk to develop new system capabilities, updates, and reports. The method by which these modifications can be requested is sensible. Talkdesk is an intuitive reporting and feature request submission platform for communities. Nevertheless, the development time for such requests could be sped up.
What problems is the product solving and how is that benefiting you?
The Talkdesk is an excellent tool for making calls and tracking leads. It has dramatically simplified my process, and I can now make calls quickly and efficiently track everyone I speak with. Thank you for this practical application!
You can now contact your customers using Talkdesk!
What do you like best about the product?
What we like best about Talkdesk is the call-bar widget. It's a handy and well-integrated tool for contacting borrowers. By clicking on the number, you can dial it quickly and effortlessly. Choosing the outcome of a phone call is simple . Talkdesk never makes you wait an excessive amount of time for information about a borrower, and the music they play while you do so is excellent. When a client phones from a number linked with a file (such as after completing a contact form inquiry), Talkdesk immediately attaches the file for inspection
What do you dislike about the product?
Talkdesk's lack of integration options can be frustrating if you're trying to use it with multiple back-end systems. While Talkdesk market itself as having robust integrations, in reality, these could be more seamless. This can cause major headaches if you rely on Talkdesk for contact synchronization across different platforms.
What problems is the product solving and how is that benefiting you?
The main problem that Talkdesk attempts to solve is the long wait times when contacting leads. By connecting directly to salesforce and providing complete visibility into representative call statistics and patterns, decisions about how best to proceed can be made more readily.
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