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simplicity and performance
What do you like best about the product?
what I prefer in Talkdesk is the no code - low code and the AppConnect
What do you dislike about the product?
I don't want to contact support for simple parameters: music on hold, ringing tone, waiting time when transferring from agent to agent
What problems is the product solving and how is that benefiting you?
simple management of telework and agents working at remote sites
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CS from home is easier with TalkDesk
What do you like best about the product?
I enjoy the fact that we can route all calls through the talkdesk system and that it is a web-based system. (meaning remote working is a breeze when answering phones.)
What do you dislike about the product?
I'm not too fond of the fact if I see a call waiting, I have to wait for it to get routed to me. It would be nice if I could click on the call and "force answer" if possible.
Additionally, I dislike not having mobile access unless paying more for additional items I do not need for my team. Lastly, we have gone through multiple service reps assigned to our team for assistance.
Additionally, I dislike not having mobile access unless paying more for additional items I do not need for my team. Lastly, we have gone through multiple service reps assigned to our team for assistance.
What problems is the product solving and how is that benefiting you?
They solved the call routing system very well. We can now filter calls from students, technicians, contractors, and PD calls. And have a fantastic ability to pull very detailed reports! A previous issue we had with our last softphone company, pulling metric data was a nightmare. Now it is excellent!
Easy to Use (Salesforce Integration)
What do you like best about the product?
I cannot speak to all of the functionality, but as a Salesforce Admin that helps with the integration piece, it has been relatively straightforward and easy to figure out.
What do you dislike about the product?
Sometimes the documentation is lacking, and it can be challenging to find what you need, and self-serve.
What problems is the product solving and how is that benefiting you?
The ability to call directly from Salesforce, create notes through the callbar and relate directly to other records. It saves our agents time.
Talkdesk Review - Reliable
What do you like best about the product?
Its a very reliable platform for all business needs and good support as well
What do you dislike about the product?
There is nothing as such to not to like about
What problems is the product solving and how is that benefiting you?
Have a business of calling multiple clients and it provides a very interactive platform with detailed reports
Continued growth and development across all applications
What do you like best about the product?
Working with Talkdesk team members to continually grow the product is the best thing about Talkdesk. They truly listen to their customer's wants, needs, and questions. They will often schedule meetings with product teams, IT, or CSMs to have in-depth conversations.
What do you dislike about the product?
IT can often take time to provide detailed updates/resolutions to outstanding tickets. We are aware this is being worked on and are patiently awaiting for this aspect to be improved.
What problems is the product solving and how is that benefiting you?
Talkdesk has provided a great starting point with CX Analytics to allow us to begin utilizing auto-scoring. The continued development of this product will truly make their QM platform one to contend with.
Great Platform
What do you like best about the product?
Talkdesk is always updating and improving.
What do you dislike about the product?
I dislike the degradation of service, though the have become less frequent.
What problems is the product solving and how is that benefiting you?
None
"Calling made Easy"
What do you like best about the product?
All-in-one app with easy connectivity all across the globe. I enjoy using this app as my work structure includes calling offices in the US, UK, APAC, so it helps me get my things done efficiently.
What do you dislike about the product?
Sometimes because of the internet fluctuation, call disconnect, but it happens only occasionally I would request the TD team to look into these issues due to bad weather, internet connectivity is not good sometimes so they should come up with a resolution that will help everyone alot.
What problems is the product solving and how is that benefiting you?
We have our offices and customer based all accross the globe and TD is helping us to resolve that issue by giving access to connect with them from just 1 app and this helps us alot.
Most powerful Tool
What do you like best about the product?
The Analytical reports are something that helps me the most; it has always been an excellent application, even on my iPhone and my system. It is also easy to pull up the reports of my team.
What do you dislike about the product?
The user interface could be a little easier to understand; most likely, the reports that generate agents' daily inputs should be easier to read along with ring groups access
What problems is the product solving and how is that benefiting you?
The glitch in pulling up the reports would not be accurate, but now it has been resolved, and it has been soo easy to send and receive the notifications. There is no messaging service yet but its a work in progress.
The Software the best connectivity.
What do you like best about the product?
The mobile application is so good that even if you are not on your system, you can still receive or make calls through the app. You can also see who tried to call you like a miss call, and the rings can also be changed.
What do you dislike about the product?
Post our logout; the app is still logged in. However, they have made the changes, and now it logs you out from both devices simultaneously.
The app used to crash, but with the new updates, it has been fixed.
The app used to crash, but with the new updates, it has been fixed.
What problems is the product solving and how is that benefiting you?
There were issues earlier wherein the application crashed and difficulties logging in and then sending in a few emails. There was an update, it has not been fixed.
Deep dive into issue and provided resolution.
What do you like best about the product?
The updated and consistent communication between Talkdesk IT support and our company.
What do you dislike about the product?
The amount of time it took to resolve the issue.
What problems is the product solving and how is that benefiting you?
We had issues with the reporting showing users with ignored and rejected calls.
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