Talkdesk
TalkdeskExternal reviews
2,461 reviews
from
and
External reviews are not included in the AWS star rating for the product.
TalkDesk Review
What do you like best about the product?
I like the simplicity and more updated feeling/functions than the previous app!
Time saver!
Time saver!
What do you dislike about the product?
Sometimes the AI does not understand accents from players and records wrong for the case.
What problems is the product solving and how is that benefiting you?
The AI feature and callback features are solving a lot of issues and benefiting for the greater
Talkdesk review
What do you like best about the product?
The thing I like most about Talkdesk is how easy it is to use
What do you dislike about the product?
There is not much that I do not like about Talkdesk
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easier for us agents by using its AI transcript for each call. It provides a summary of the call which can be very beneficial when you are on a long call and cant remember all details.
The Evolution of VOIP
What do you like best about the product?
it's very simple to use, easy to navigate and very efficient
What do you dislike about the product?
unable to extract disposition level 2 reasons which can give us insights on leads and customer feedback.
What problems is the product solving and how is that benefiting you?
able to efficiently contact sellers and able to use it accross the world connecting people from one end to the other end of the world
positive review
What do you like best about the product?
I like that it changes your status automatically, but you still have the ability to change the status manually if neeed. I like the new AI feature as it helps speed up the wrap up times for calls. I really like that it types out the converstaions in text so you can go back and review if you need to while still in the call and right after the call without having to listen to the recording again. However somtimes the recording is needed so this is very benificial to still have the replay option.
What do you dislike about the product?
The reason I gave it a 9 instead of a 10 is it takes a long amount of time for the "activities" catagory to load after a call. You have to go out of after call work and then wait another 5-10 min before it wil load the call history recordings or the previous phone number that called. I also think somtimes the AI feature can twist things and is not always accurate.
What problems is the product solving and how is that benefiting you?
talk desk allows me to take calls without using a phone and only using my cumputer
very easy to use , makes making calls enjoyable
What do you like best about the product?
easy way of communication and it's very easy to navigate
What do you dislike about the product?
There is nothing that i dislike about talk desk
What problems is the product solving and how is that benefiting you?
When I need to communicate with clients that I'm working with, it makes life very easy even with colleagues very to communicate with them
User friendly
What do you like best about the product?
Makes telephonic consultation easy, you can easily explore different features whilst on a call it also has advanced business toos
What do you dislike about the product?
It can sometimes take long to put the correct Aux code.
What problems is the product solving and how is that benefiting you?
It helps track your productivity levels, and can easily refer back to a specific call you had that you might need to listen too again.
The best app for making and receiving calls especially in a workplace environment.
What do you like best about the product?
It provides a history of the calls that you have made and you can also listen to them. It also includes feedback from the quality team, all in one app.
What do you dislike about the product?
You cannot be able to make calls when the internet cable is not connected.
What problems is the product solving and how is that benefiting you?
It helps in providing feedback from quality teams from the calls that we make and you can be able to track your progress and see the calls that you have made and listen to them.
Talk desk review
What do you like best about the product?
As Customer Service Agent, stable and clear connection is key and I think it has one.
What do you dislike about the product?
All good, doesnt have much to say, pretty solid
What problems is the product solving and how is that benefiting you?
As we rely on the queue and info, i think it gives us enough
interacting with customers and shows customer details at times.
What do you like best about the product?
gives good interaction between sellers and agents also helps in showing ones work productivity as well as analysis of the evaluation.
What do you dislike about the product?
it's sometimes very behind with updates, however, that doesn't stop the flow of calls and work progress
What problems is the product solving and how is that benefiting you?
customer centric. talkdesk also promotes business acumen skills as it gives overall work productivity for individuals and as per team.
Talkdesk review
What do you like best about the product?
Having a system that allows for the ease of use when taking calls
What do you dislike about the product?
It takes to long to respond to calls and can drop calls sometimes
What problems is the product solving and how is that benefiting you?
Taking calls and allow for the ease of capturing data and ease of use while on calls
showing 31 - 40