Talkdesk
TalkdeskExternal reviews
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Great software for calling custuomers
What do you like best about the product?
I love Talkdesk. It is easy to use and easy to navigate. Great call quality. I use Talkdesk daily for work and have never had any issues. Customer support is awesome as well. Co-pilot is super helpful and always provides relevant information to help guide me through a call.
What do you dislike about the product?
There are no downsides to Talkdesk. My company loves it
What problems is the product solving and how is that benefiting you?
Co-pilot helps guide me through calls with relevant information to provide to the customers.
Using Talkdesk is awesome!
What do you like best about the product?
What I like best about Talkdesk is its focus on innovation and customer experience. The platform is constantly evolving, with AI-driven tools and automation that help support teams work smarter, not harder.
What do you dislike about the product?
While Talkdesk is a powerful platform, one area I’ve found challenging is the occasional complexity in customization or integration with certain third-party systems.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving key problems around fragmented customer service, slow response times, and lack of visibility across support channels.
It brings everything into a unified, cloud-based contact center platform, allowing teams to handle voice, chat, email, and more from one place. With AI-powered tools and real-time analytics, Talkdesk helps us:
Respond to customers faster
Personalize interactions more effectively
Improve agent productivity through automation and smart routing
Gain insights into performance through dashboards and reporting
It brings everything into a unified, cloud-based contact center platform, allowing teams to handle voice, chat, email, and more from one place. With AI-powered tools and real-time analytics, Talkdesk helps us:
Respond to customers faster
Personalize interactions more effectively
Improve agent productivity through automation and smart routing
Gain insights into performance through dashboards and reporting
Reliable Tool with Room for Improvement
What do you like best about the product?
What I like best about Talkdesk is how it helps me stay organized and manage my time effectively throughout the day. The system makes it really easy to keep track of my break and lunch times, so I can stay compliant and maintain a good work-life balance. I also appreciate how accessible my performance data is - I can quickly find my evaluations and customer feedback, and I like that I can filter the information by specific dates to monitor my progress and identify areas for improvement.
Another great feature is the ability to see the real-time status of my colleagues. This helps with team coordination and knowing who’s available if I need assistance. Overall, Talkdesk makes my daily workflow more efficient and helps me stay informed and connected with both my performance and my team.
Another great feature is the ability to see the real-time status of my colleagues. This helps with team coordination and knowing who’s available if I need assistance. Overall, Talkdesk makes my daily workflow more efficient and helps me stay informed and connected with both my performance and my team.
What do you dislike about the product?
One thing I dislike about Talkdesk is that system lags and technical issues happen a bit too frequently, which can interrupt my workflow and cause delays, especially during high-volume periods. There are times when the platform becomes unresponsive or slow, which can be frustrating when I'm trying to assist customers efficiently. Additionally, the Copilot feature sometimes takes a while to load or start working, which reduces its usefulness when I need quick support or suggestions in real-time. While these issues aren’t constant, they do affect the overall experience when they occur.
What problems is the product solving and how is that benefiting you?
Talkdesk helps improve communication with customers, especially when call quality isn’t the best. In situations where the line is unclear or there’s background noise, the Copilot feature is really helpful - it allows me to better understand what the customer is saying by providing real-time transcripts and suggestions. This not only reduces misunderstandings but also helps me respond more accurately and efficiently, even during challenging calls. As a result, I’m able to deliver better service and feel more confident handling tough situations.
Talk Desk Is a very simple and easy app that you can use to talk to co workers and customers.
What do you like best about the product?
Talk Desk shows you a lot of information, it shows you were schedule and feed back from millions of customers
What do you dislike about the product?
Talk Desk does not update sometimes and I would need to restart and reload Talk Desk multiple times a day
What problems is the product solving and how is that benefiting you?
Talk Desk makes it easy to connect to the customers and Co workers
Awesome features, easy to use & easy to adapt!
What do you like best about the product?
Talk desk is extremely helpful with the copilot future because while taking a call, there’s sometimes I don’t understand what the customer says, and I can easily look at copilot and 99% of the time it is accurate on what the customer meant to say. Talkdesk is also amazing due to the fact that, English being my second language, it is very easy to understand any instructions to follow while being how to set up or how to fix an issue and talkdesk. Talkdesk is amazing to use and recommend!
What do you dislike about the product?
I would say that is the downfall of this program was that it was unclear regarding how to download the app of talk desk.
What problems is the product solving and how is that benefiting you?
Taking calls from customers that is extremely helpful to use because there might be times where we don’t understand what the customer saying and using the co-pilot future is something that is really helping a lot.
Love/Hate relationship
What do you like best about the product?
We love talkdesk and the team is super quick with any issues we have with the program. It is very smooth and organized.
What do you dislike about the product?
There does seem to be frequent issues we have to report however, the team is amazing at getting back with us.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for all of our phone calls that come into the office and we love how helpful the features are on the app like copilot
Always Getting Better and Better
What do you like best about the product?
I absolutely love Talkdesk. As a call center manager with over six years of experience, I can confidently say it's the best phone system we've ever used. It's incredibly user-friendly, packed with powerful features like Co-Pilot and AI, and constantly evolving with new innovations. Talkdesk has truly elevated the way our call center operates.
What do you dislike about the product?
Honestly, I can’t think of any downsides. If anything, I probably just need to explore more—like figuring out how to make it bilingual. That’s likely already a feature I haven’t tapped into yet. The platform is so robust, and I’m continually impressed by everything it offers.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a game-changer in helping our agents improve their communication. Its intuitive design and smart suggestions make it easy for agents to use more effective, customer-friendly language in real time. It’s also been incredibly helpful in tracking customer feedback through CSAT scores and even monitoring customer sentiment with the sentiment tracker—such a cool and powerful feature!
Correct and easy-to-use CTI
What do you like best about the product?
It is very easy to configure and show to the user
What do you dislike about the product?
There are some errors to solve in the field mapping in Salesforce Integration with Talkdesk for Salesforce
What problems is the product solving and how is that benefiting you?
Thanks to Talkdesk we have centralized customer telephone support across multiple agents.
Comfortable customer support
What do you like best about the product?
Simplicity and seamless transition between calls, chats and messaging. Everything is intuitive and nicely designed.
What do you dislike about the product?
The only downside i can think of is missing a Dark theme.
What problems is the product solving and how is that benefiting you?
The main function I like is having evaluations integrated into the same program as well as the AI summary which saves a ton of time and effort.
Most of the times, work great!
What do you like best about the product?
Most of the time, it works really well, the call quality is excellent, and it works perfectly even in other countries, which is amazing. I think the main thing is the co-pilot — without a doubt, it’s a HUGE help during calls. The co-pilot really changed everything.
What do you dislike about the product?
"As I said, most of the time it works well, and when it does, it’s perfect. But unfortunately, TalkDesk has major bugs quite frequently — like being unable to transfer calls, calls dropping, or certain data not updating (such as online agents) — and this happens often, so it becomes a serious issue. I believe that especially when a new update is released, bugs show up. Every time I see an update in the app, I already think to myself, 'Let’s see what the bugs will be this time.' I understand that the platform needs to constantly improve and evolve, but without a doubt, the priority should be keeping the basics working before trying to launch new and more advanced features in an update.
What problems is the product solving and how is that benefiting you?
I work at a company that uses Talkdesk, and it's great software when it's working properly, everyone loves it!
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