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Easy way to Dial International
What do you like best about the product?
The easy-calling feature and the user-friendly UI. The call id easily gets linked to our zendesk ticket.
What do you dislike about the product?
Multiple logins. Rest everything is fine.
What problems is the product solving and how is that benefiting you?
Our business needs to connect with customers across the globe. Talkdesk has helped us to overcome this need of our business.
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Effective call center
What do you like best about the product?
We appreciate Talkdesk's overall reliability and the app's accessibility from anywhere (unlike our traditional phone system). As an admin, I like the ability to create and test new versions of our call flow and functions in Studio rather than altering the current config. It's also easy to pull up call recordings if needed. Our agents really appreciate the helpful AI-generated call summaries.
What do you dislike about the product?
We could use more search options in the reporting interface.
We hoped to use Talkdesk as a single app for our agents to handle calls, email, and SMS/web chat. However, the email capabilities are far inferior to a robust client such as Outlook. Since our organization is based on ongoing customer relationships and not one-time contacts, it didn't work for our agents not to have access to sent emails and not to be able to track whole, ongoing email conversations.
We've also been somewhat disappointed by the slow response to our non-critical support cases and the very long time to resolution.
We hoped to use Talkdesk as a single app for our agents to handle calls, email, and SMS/web chat. However, the email capabilities are far inferior to a robust client such as Outlook. Since our organization is based on ongoing customer relationships and not one-time contacts, it didn't work for our agents not to have access to sent emails and not to be able to track whole, ongoing email conversations.
We've also been somewhat disappointed by the slow response to our non-critical support cases and the very long time to resolution.
What problems is the product solving and how is that benefiting you?
Talkdesk provides an effective call-center style of receiving and handling calls, allowing us to service any caller by any agent in the relevant group rather than waiting for one individual to respond.
Deceptive sales tactics and no accountability
What do you like best about the product?
TalkDesk has an intuitive user interface with a decent API for custom integrations. They also have very robust reporting and agent-monitoring capabilities compared to some of the other vendors I spoke to.
What do you dislike about the product?
Very limited agent experience since there is no way to "embed" any call script or CRM into the agents' view.
Their sales team is also atrocious, saying yes to capabilities that the platform cannot do and leveraging high-pressure tactics (such as leaving multiple voicemails in a day)
Their sales team is also atrocious, saying yes to capabilities that the platform cannot do and leveraging high-pressure tactics (such as leaving multiple voicemails in a day)
What problems is the product solving and how is that benefiting you?
None at the moment. We opted to go with a different vendor since many of the features discussed during the sales process were things that did not exist, or they had no plans to support them. So we project was cancelled and we moved on with a different vendor.
Simple, yet extraordinarily effective.
What do you like best about the product?
What I like best about Talkdesk is its uncomplicated user interface, whether I'm using the web version or a local installation—learning how to utilize the TalkDesk platform requires minimal effort. This stage was user-friendly, and the revealing was excellent—this is coming from someone who has never used consider focus before. One of my favorite features is the ability to explore freely. Others' comprehension improves rapidly and visibly as a result of instruction and preparation thanks to Salesforce's excellent service and help.
What do you dislike about the product?
What I want to see improved with Talkdesk are the report capabilities and customization options. There are detailed reports that I frequently use that are unavailable, which requires me to compile them from existing accounts manually. It would be helpful to tailor a report's stats to my specific needs.
What problems is the product solving and how is that benefiting you?
Our clients rely on Talkdesk to solve their customer service needs. The software is adaptable and easy to use, resulting in fewer customer inconsistencies. Additionally, Talkdesk provides features such as placing a call on hold or transferring it to another number - making it a potent tool for businesses.
Talkdesk is my highest recommendation.
What do you like best about the product?
I like how simple and easy it is to use Talkdesk. It only took me 30 seconds to set up a new phone number, and there were no issues with it immediately beginning to work. I also love the analytics dashboard because it's so extensive and provides us with information from the previous several days and what's going on currently. With Talkdesk, I can quickly check my current status and see how much time I've spent in each situation. This is excellent for tracking rest intervals since our availability fluctuates often. This tool is perfect for teams who need to manage an incoming call queue—small call centers like ours!
What do you dislike about the product?
The only significant concern I have with Talkdesk is the frequency of connection loss. When this occurs, it is usually because the caller did something wrong, not the person receiving the call. My Talkdesk needs to be restarted when customers can hear me, but I can't listen to them.
What problems is the product solving and how is that benefiting you?
The problem with Talkdesk is that it doesn't have an effective way to indicate when a call is coming in, so people often don't answer the phone. Additionally, call recordings aren't easily accessible, and there's no good way to keep everyone up to date.
Talkdesk is state of the Art
What do you like best about the product?
For the virtual environment, The enhancements have been a game changer. Having the ability to work in the virtual environment has been very helpful.
What do you dislike about the product?
The minor outages during business hours or the only downfalls, or if we need help after hours. There should be some support after hours to help those that use the platform after hours.
What problems is the product solving and how is that benefiting you?
We are not currently not experiencing any issues at the moment.
The finest of Taldesk yet created.
What do you like best about the product?
Talkdesk is excellent because it allows us to communicate with our clients in a way that doesn't interrupt their day. I have a phone and caller ID on my computer, so I never have to worry about missing an important call again. Talkdesk always remains at the top of my screen, regardless of the other windows I have open, which is very helpful. Transferring warmly tool is also useful when relocating my clients to a new location. I can pause the chat while I call the individual they need to be transferred to, update them on the situation and measures we've already taken, before bringing them back into the chat to meet their new point of contact. This adds a more personal touch.
What do you dislike about the product?
When reporting a problem to the IT team, it is easy to locate specifics such as call ID codes. We have no complications when combining Piderive with TD, which is time-saving and convenient. In place of providing a slow response, the technical team may occasionally delegate duties to us.
What problems is the product solving and how is that benefiting you?
The communication above concerns simplify its use, and if you're looking for something, you'll be able to find it in any situation where it's required. I always respond negatively when asked about collaborating with different software because of how difficult past experiences have been.
Talkdesk provides excellent performance from a good product.
What do you like best about the product?
The most intuitive features of Talkdesk are setting up new lines and expanding. Even after researching and evaluating rival alternatives, Talkdesk is the most effective option for our organization. The best thing about Talkdesks first-tier support is that they are consistently courteous, knowledgeable, and helpful. They go above and beyond by following up on small concerns. We need them to achieve the level of success that we have now.
What do you dislike about the product?
What I don't like about Talkdesk is that the audio quality could be better, calls are frequently interrupted, and you can't transfer calls. Also, their customer support needed help to help us with these issues. Additionally, it's hard to look up call history in the admin panel because there are so few search criteria. Lastly, the hold music is way too loud compared to the phone ringing or people talking.
What problems is the product solving and how is that benefiting you?
Our customer service team can be expanded or contracted as needed using Talkdesk. The system is easy to set up and use and allows us to route calls to the most qualified person in the IVR system. This enhances both customer satisfaction and productivity.
Talkdesk: A Quick and Simple Way to Make and Receive Calls
What do you like best about the product?
I like many features of Talkdesk that I want, but I appreciate the most how it allows me to keep track of my customers and clients. Seeing their phone numbers when a call comes in helps me remember who they are and where they're at in terms of our relationship. Additionally, being able to configure personalized states for each customer lets me know exactly how engaged they are with my business. The graphical representations of customer satisfaction data are also very helpful in understanding how well we're doing as a company.
What do you dislike about the product?
Talkdesk is unpredictable in how it assigns incoming calls to agents. This can be frustrating when, for example, I have just joined and advertised my availability. Still, an incoming call is routed to another queue because the agent there is more available than the agent in the current queue. Alternatively, the ring could be sent to the agent with the maximum availability regardless of whether they are best suited to deal with it.
What problems is the product solving and how is that benefiting you?
Having voicemail has eliminated their time zone and personnel issues. As the organization has shifted to a more distant work structure, the monitoring tools have proven quite helpful in holding accountable those who cannot be as easily managed through traditional means.
Talkdesk ofcourse stands out of all the competitions on many grounds when it comes to support!!
What do you like best about the product?
I am currently working as Salesforce Administrator in an organization named Whitehatjr, and we also have a part of our project to take care of the Internal helpdesk team, which also includes assistance and troubleshooting for Talkdesk, including with other service providers like Exotel, salesken, AWS connect and of course talkdesk, I must say talkdesk stands out to be best and most convenient and easy to troubleshoot consider it has a wide variety of support and implementations
What do you dislike about the product?
There is not much to point out. However, the only suggestion would be to increase the browser's support when it comes to callbar extension support, ofcourse chrome is the preferred browser for many users. But many users still prefer to use safe and secure browsers these days, like Brave, or feature-rich browsers like opera's GX browser etc.
What problems is the product solving and how is that benefiting you?
I am currently working as Salesforce Administrator in an organization named Whitehatjr, and we also have a part of our project to take care of the Internal helpdesk team, which also includes assistance and troubleshooting for Talkdesk, including other service providers like Exotel, salesken, AWS connect and of course talkdesk, I must say talkdesk stands out to be best and most convenient and easy to troubleshoot consider it has a wide variety of support and implementations like having cross-platform application, and extensions for multiple browsers making it flexible and convenient to use.
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