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The Benefits of Implementing Talkdesk for cost-efficiency and efficiency
What do you like best about the product?
We love how Talkdesk provides rapid, seamless communication between our offices in different cities and warms up quickly. The intuitiveness of the user interface makes training new employees a breeze. What's more impressive is that it constantly receives updates with innovative features to enhance its performance - which we take full advantage of! Our team highly values having a dedicated Customer Success Manager for guidance, plus yearly check-ins to ensure everything remains current and efficient within our conversations on TalkDesk. We're always looking for ways to improve ourselves and this product!
What do you dislike about the product?
I do not appreciate the difficulty of learning how to use Talkdesk and its various restrictions. For instance, I need help filtering real-time data on dashboards or limiting certain filters to individual agents instead of ring groups. If these flaws were addressed, Talkdesk would be a much more effective phone service overall.
What problems is the product solving and how is that benefiting you?
Talkdesk provides a convenient way for us to contact our customers by telephone with the call button being present on current pages and with the use of its TD mobile application.
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The unbeatable power of Talkdesk
What do you like best about the product?
I appreciate the versatility of Talkdesk and its ability to offer a comprehensive customer service experience. The combination of voice-based activities and automated responses gives customers an effortless, omnichannel support opportunity, allowing me to know I'm providing them with the utmost care possible. What I like most about TalkDesk is its intuitive interface; all our agents can easily use it, regardless of whether they're new hires or senior members in any given department. Additionally, by accommodating languages such as Italian, Spanish, and French (in addition to English), this software aids us in globalizing queries better, so we don't miss out on leads abroad!
What do you dislike about the product?
I wish Talkdesk could incorporate features from other programs, such as providing time-sensitive alerts for call center agents and built-in screenshot recordings of all phone calls. These features ensure that agents have access to real-time information to make more informed decisions quickly while also helping them understand each call better.
What problems is the product solving and how is that benefiting you?
Investing in reliable, adaptable, and integrated phone system technology has significantly improved our sales and customer success teams' output by eliminating administrative procedures and providing them with an efficient way to do their jobs easier.
Using Talkdesk – A simple, effective solution for Your needs
What do you like best about the product?
We love Talkdesk's ease of integration with some of our company's other systems, including Salesforce. Setting up agents to start making calls is simple, even without an interconnection, making it even more user-friendly in terms of accessibility. Besides this helpful feature, we also value their excellent customer service; whenever there were any minor issues or concerns, they quickly responded to us and gave excellent advice on how best to resolve them - which highly impressed everyone here at our office!
What do you dislike about the product?
Talkdesk has occasional bugs when registering the calls I received--sometimes, they don't show up in my 'calls' area. Additionally, there's an issue with how customer transfers are handled--instead of leaving me time to add notes or follow-up details before automatically switching back into "available" mode, calls go immediately available after being transferred, which can be inconvenient for users.
What problems is the product solving and how is that benefiting you?
TalkDesk Customers have consistently voiced their frustration about echoing on calls, suggesting a need for improvement. Talkdesk's potential would grow if it were better able to integrate with other programs like SalesForce due to its fast expansion and the recent implementation of our service.
Experience fantastic service with Talkdesk!
What do you like best about the product?
I appreciate the simplicity and effectiveness of Talkdesk. Its user-friendly interface, seamless Zendesk integration, ability to troubleshoot independently and capacity for monitoring staff performance make it a top choice among contact center software programs I have used thus far. Clear communication is also rarely warranted, which always signals positive quality service from any organization's perspective.
What do you dislike about the product?
I am disappointed with the current platform integration of Talkdesk. The Chrome call bar addon has proven unreliable, repeatedly failing and no longer ringing as it should. Additionally, issues with this tool have made all audio notifications ineffective, which has led me to miss many calls I otherwise would not have missed.
What problems is the product solving and how is that benefiting you?
We needed a replacement for our old softphone due to its inability to accommodate unpredictable call transfers. Our previous system required more efficiency and professionalism since it randomly routed calls among available agents.
Great app & connectivity
What do you like best about the product?
I like the design of the app & also the ring tone.
What do you dislike about the product?
Design of the app & the ringing tone.
Connectivity.
Connectivity.
What problems is the product solving and how is that benefiting you?
It helps to connect & stay in touch with our friends & family across the world.
Also the quality is very good.
Also the quality is very good.
Horrific Onboarding / Pricing after the fact
What do you like best about the product?
Very Stable telephony platform, with good insights/data tracking.
What do you dislike about the product?
March '22 $7.93 (go live month)
April '22 $877.46
May '22 $15,931.58
June '22 $2,448.61
July '22 $1,067.95
August ‘22 $24,322.92
Sept. ‘22 $783.08 (issue seems to be resolved)
When we were in the sales process, our estimated usage was around $800/month. As you can see, we had two bills way beyond our estimated normal range. When we dug into what caused these huge bills, we found that calls from just 5 different origin numbers make up 92% of the $15,931.58 bill for May usage. Calls from (626) 821-8353 alone account for 64% of that bill, or over $10,000. There are 1,340 calls for that one number all taking place between 5/15, 7 pm to 5/16, 2 am - a span of just 7 hours. However, those 1,340 calls within that 7-hour time span account for over 4,000 hours of cumulative duration. Keep in mind, this call was not answered. There was no talk time here, just a call coming in, spinning, and running up the bill due to a glitch. These bills seem to align with an internal error mentioned by a technical support person helping to work through our support ticket, where calls would get stuck and spin internally for 4 hours at a time.
In the end, TalkDesk stated we were responsible for these minutes. They took zero responsibility for the error and just pretended it was legitimate usage we were to pay. They pup no safeguards to ensure the damage would be limited in the event an error like this were to occur, nor did they offer to waive part of these obscene fees. To me, this is fraud and, at best horrific customer advocacy.
Read your contract carefully and ask them what would happen if a call were to linger in your system for an extended period. Ask them if you would be on the hook for it or not. Chances are your salesperson will say of course not, but they have no clue how unethical and fraudulent the revenue side of the business is.
April '22 $877.46
May '22 $15,931.58
June '22 $2,448.61
July '22 $1,067.95
August ‘22 $24,322.92
Sept. ‘22 $783.08 (issue seems to be resolved)
When we were in the sales process, our estimated usage was around $800/month. As you can see, we had two bills way beyond our estimated normal range. When we dug into what caused these huge bills, we found that calls from just 5 different origin numbers make up 92% of the $15,931.58 bill for May usage. Calls from (626) 821-8353 alone account for 64% of that bill, or over $10,000. There are 1,340 calls for that one number all taking place between 5/15, 7 pm to 5/16, 2 am - a span of just 7 hours. However, those 1,340 calls within that 7-hour time span account for over 4,000 hours of cumulative duration. Keep in mind, this call was not answered. There was no talk time here, just a call coming in, spinning, and running up the bill due to a glitch. These bills seem to align with an internal error mentioned by a technical support person helping to work through our support ticket, where calls would get stuck and spin internally for 4 hours at a time.
In the end, TalkDesk stated we were responsible for these minutes. They took zero responsibility for the error and just pretended it was legitimate usage we were to pay. They pup no safeguards to ensure the damage would be limited in the event an error like this were to occur, nor did they offer to waive part of these obscene fees. To me, this is fraud and, at best horrific customer advocacy.
Read your contract carefully and ask them what would happen if a call were to linger in your system for an extended period. Ask them if you would be on the hook for it or not. Chances are your salesperson will say of course not, but they have no clue how unethical and fraudulent the revenue side of the business is.
What problems is the product solving and how is that benefiting you?
They are solving our ability to handle a large volume of calls from unique customers to unique business units.
Talkdesk: An amazing journey
What do you like best about the product?
After a year of using TalkDesk, I have recognized its value beyond comparison. Its intuitive user interfaces, with instant access to recordings and the ability to change my status while away, make this product highly desirable for anyone who wants their business operations to be streamlined. The fact that you can conduct searches through specific phone numbers or emails further adds immense ease when tracking interactions throughout the organization, which is immensely beneficial in all aspects of operation!
What do you dislike about the product?
Talkdesk can be lacking in terms of providing complete information on incoming calls. As a result, I have experienced an issue where specific calls need to be correctly transferred, and my availability needs to reflect the actual situation accurately. This is concerning as it makes it difficult for me to provide valid evidence about what has happened during these interactions.
What problems is the product solving and how is that benefiting you?
The problem TalkDesk solved for us was the time and operational inefficiency of switching between different providers. We were able to streamline our operations, resulting in faster reaction times and better customer service when dealing with diners and restaurants as part of a larger group.
Discover the benefits of Talkdesk
What do you like best about the product?
I love the comprehensive features that Talkdesk offers, from its portability and usability to personalization settings which allow me to mark myself absent or on break. Viewing information such as name, business organization, phone number, and email address before picking up a call is extremely helpful when dealing with challenging requests! It also provides a valuable diary of phone calls and audio recordings, so I can listen back if I miss any crucial details about an incoming call.
What do you dislike about the product?
I have not encountered any issues with Talkdesk that made me dislike it. However, one potential area for improvement could be preventing automated communications from being automatically disconnected when they arrive since customer assistance can then experience an unnecessary slowdown in service. This is a relatively straightforward fix that would benefit users if addressed appropriately.
What problems is the product solving and how is that benefiting you?
The Talkdesk Pick-Up Rate report can improve productivity by helping agents increase their percentage of successfully answered calls. On average, the rate was enhanced by about 50%.
Best Dialer
What do you like best about the product?
1- Easy to use
2- User friendly
3- Easy to pull data
4- One place solution for outbound and inbound calls
5- Number assignment is good
6 - User creation is hassle-free
2- User friendly
3- Easy to pull data
4- One place solution for outbound and inbound calls
5- Number assignment is good
6 - User creation is hassle-free
What do you dislike about the product?
There is no such major disadvantage.
The only issue is the server takes time to load.
Other than this I do not see any disadvantage.
The only issue is the server takes time to load.
Other than this I do not see any disadvantage.
What problems is the product solving and how is that benefiting you?
1 - One place solution for outbound and inbound calls
2 - The application and Website are both very user friendly
3 - The voicemail feature is fantastic as it creates a high possibility of connecting with the customer.
4- Fetching reports is straightforward. We can export live calling data like inbound and outbound calls, missed calls, total call time, etc.
2 - The application and Website are both very user friendly
3 - The voicemail feature is fantastic as it creates a high possibility of connecting with the customer.
4- Fetching reports is straightforward. We can export live calling data like inbound and outbound calls, missed calls, total call time, etc.
Outstanding Calling Software
What do you like best about the product?
The new guardian app is wonderfully built, keeping admins in perspective and providing all the features in one place.
I am also using the talk desk as an admin and a supervisor.
Some of the features I like the best are:
1. Number assignment is hassle-free.
2. Building and managing teams is very easy and effective.
3. Reporting and dashboards make team management unchallenging.
4. Creating user-profiles and maintaining such as activation and deactivation is extremely easy and great.
I am also using the talk desk as an admin and a supervisor.
Some of the features I like the best are:
1. Number assignment is hassle-free.
2. Building and managing teams is very easy and effective.
3. Reporting and dashboards make team management unchallenging.
4. Creating user-profiles and maintaining such as activation and deactivation is extremely easy and great.
What do you dislike about the product?
I have never noticed any disadvantages for a talk desk, but sometimes its website takes longer to load. if the webpage would load a litttle faster then it would be great.
What problems is the product solving and how is that benefiting you?
1. Studio flow made life easier for the call center part, where the application handles all the primary tasks.
2. User profile creation and deactivation saves a lot of time, as instead of deleting a profile, we can deactivate once and re-activate at another time when needed.
3. Report and dashboard make management so easy that they collect the whole team's data on one page as per our requirement.
4. The calling app is straightforward, and the voice mail feature is fantastic.
5. Building teams and hierarchy management is easy; data extraction, such as fetching calling reports, live reaching status, dialed calls, missed calls etc., is easy.
2. User profile creation and deactivation saves a lot of time, as instead of deleting a profile, we can deactivate once and re-activate at another time when needed.
3. Report and dashboard make management so easy that they collect the whole team's data on one page as per our requirement.
4. The calling app is straightforward, and the voice mail feature is fantastic.
5. Building teams and hierarchy management is easy; data extraction, such as fetching calling reports, live reaching status, dialed calls, missed calls etc., is easy.
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