Talkdesk
TalkdeskReviews from AWS customer
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Experience the amazing features of Talkdesk software!
What do you like best about the product?
I really like the ease of use that Talkdesk offers. The ability to quickly integrate with Salesforce and open a case when I receive an incoming call is beneficial, especially when tracking customer cases or service requests. It also allows me to access previous interactions my customers may have had by simply clicking on the cloud icon associated with their contact information - all while providing me with easy ways to copy phone numbers and Salesforce tickets associated with those calls! This makes managing customer relationships simple yet efficient, which is why TalkDesk has become one of my favourite business communication solutions.
What do you dislike about the product?
I wish Talkdesk offered more customisation options for the ring tone on incoming calls. In addition, it would be beneficial to have an audible signal every time a call is received, so that I never miss a call if my computer reconnects or wakes up from sleep without me logging in first. This type of feature could make the transition between inactive and active status much easier.
What problems is the product solving and how is that benefiting you?
I found that TalkDesk worked well for me, except in a few cases where my internet connection could have been stronger. Although this is not TalkDesk's responsibility, it's something to keep in mind if you want a reliable service when using their programme.
So far the experience is good.
What do you like best about the product?
The report function and having the daily reports that i have created sent to me without having to search for them daily.
What do you dislike about the product?
Would like a way to have a bar at the top of the screen to send a team note that can stay there for a certain amount of time for Quick updates. For Example, If there is a sudden change in policy or procedure, not all agents check their Gmail promptly. A bar that pops up with a note that I create that can stay on all pages until a specific time limit or it's deleted would be better for the less tech-savvy agents, and allow for a quick update.
What problems is the product solving and how is that benefiting you?
n/a - currently nothing for me, but for those above my paygrade they may have things being worked on that i am unaware of
Talkdesk: All Your needs satisfied in an easy, reliable package
What do you like best about the product?
With Talkdesk, I can conveniently keep track of my customers and their phone numbers. It also has excellent features, such as the ability to record conversations which can use for legal or other purposes. In terms of actually conducting a call, it makes sure it runs smoothly by showing me the incoming caller's number before we start talking - this allows me to contact them quickly if something needs addressing during our conversation. All-in-all, TalkDesk helps make calls better organized and efficient.
What do you dislike about the product?
It's not something I like that a " data retrieval " screen can occasionally appear, potentially preventing incoming calls. Additionally, there have been connectivity issues or times when the site has gone offline, disrupting our workflows. Even though it is not overly frequent, I find myself regularly checking voicemail statuses through the online interface - further complicating an already time-consuming task.
What problems is the product solving and how is that benefiting you?
Talkdesk provides a unique solution to the problem of managing and tracking phone usage. It allows users to monitor their call activity in real-time, helping them stay informed about how much time they spend on the phone.
We love Talkdesk!
What do you like best about the product?
I am especially fond of Talkdesk's automated features. We can ensure the system runs smoothly and efficiently with minimal upkeep with just a few initial setup steps. Centralized data logging allows us to quickly review and evaluate each call event in great detail – something that would otherwise require manual recording. Plus, setting up regular distribution schedules for reports empowers our team members with the access they need without having them constantly ask around or log into accounts manually every time new insights are required! And not to mention, creating custom reports is also surprisingly easy if any information seems missing from what's already available in comprehensive out-of-the-box templates.
What do you dislike about the product?
I wouldn't say I like how the quality of calls and recordings may suffer if there is an inadequate internet connection. It would be helpful to have access to notes taken for previous customer interactions so that I can more accurately address their needs during our call. Additionally, I find it inconvenient having to manually refresh my page for new calls to appear on Talkdesk's interface.
What problems is the product solving and how is that benefiting you?
The Talkdesk call center has been an immense asset to our organization, providing us with a more efficient and reliable solution. The support staff is highly responsive, and the product management team continues to be receptive to feedback from customers on potential improvements for their products.
Not what I expected
What do you like best about the product?
Talkdesk had allowed for seamless queue creations for multiple work projects in addition to seamless communication to off-site departments.
What do you dislike about the product?
Talkdesk started having intermittent tech issues that we had to reach to support for constantly that wasn't always super quick in response.
What problems is the product solving and how is that benefiting you?
Talkdesk had good reports on call metrics that could be set to automatically be received as well as sent to others that needed the report on a timer basis as well.
Experience the exceptional practicality and user-friendliness of Talkdesk
What do you like best about the product?
I appreciate how Talkdesk offers a variety of features that make customer communication easier, faster, and more efficient. The caller ID feature helps us instantly recognize customers as soon as they call in; the detailed call history allows for quick lookup or review; flexible plans give our service levels plenty of flexibility to adapt to changes en route; viewing incoming queues keeps everyone organized by providing an objective visual cue about where one needs to pay attention most quickly. Additionally, all this information facilitates excellent decision-making regarding resource allocation throughout our organization.
What do you dislike about the product?
I dislike TalkDesk's licensing model, as it is based on "named Agent" licenses and might not be suitable for firms that rely heavily on temporary labor. They have been able to design a concurrent licensing system, but understanding the system has proven difficult due to its poor implementation. This often leads to misunderstandings with both support staff and invoicing processes.
What problems is the product solving and how is that benefiting you?
I am not aware of any problems related to Talkdesk at the corporate level. Its features and capabilities have enabled our workforce members to provide customer support from home with few issues efficiently.
A Sky full of wonderful moments with Talkdesk
What do you like best about the product?
I am highly impressed with Talkdesk's customer service. Whenever I encountered an issue and interacted with a team member at Talkdesk, they responded quickly, solved problems professionally yet intuitively, and ensured the experience was straightforward overall! This is my favorite due to its intelligently designed features, like the call handling integration into Salesforce, preventing calls from getting dropped or interrupted unexpectedly. Moreover, every communication via inbound/outbound is of excellent quality as users can customize it down to their specific ringtone preferences based on area code for added convenience for customers. I have used other voice and telephony systems.
What do you dislike about the product?
I have found the Talkdesk Excel sheets to be insufficient for my work needs, especially regarding click-and-dial capabilities. Further, their customer service could have been more helpful when we contacted them with other requests and inquiries. Overall providing a poor level of unsatisfactory support throughout our period using this product as well many issues arose that rendered it unusable during training.
What problems is the product solving and how is that benefiting you?
The problem that Talkdesk solves is providing efficient telephone support to customers and streamlining our support reporting process. The Zendesk integration allows agents to receive calls directly from the platform and creates tickets based on their interactions, eliminating the need for frequent context changes within user profiles.
Unlock the power of excellent customer service with Talkdesk Online
What do you like best about the product?
I was drawn to Talkdesk immediately due to its simplicity and intuitive user interface. Features are easily accessible, and the audio quality is outstanding. If I had caller information stored in a database, everything immediately came up on incoming calls - making communication even more straightforward. With voicemails available and analytics for real-time reporting, there couldn't have been a more straightforward solution! Transferring callers or putting them on hold also added convenience and flexibility throughout every call experience with Talkdesk technology. After experiencing all of this firsthand, my expectations towards the new application could hardly be higher – yet I anticipate it living up to that promise just fine!
What do you dislike about the product?
I don't like the lack of visibility Talkdesk provides when identifying customers who leave voicemail messages. Even if I bookmarked their website and have access to the customer's voicemail address, there is still no easy way to identify or distinguish between multiple callers with similar names or issues. This creates an obstacle in providing timely solutions, as any significant concern affects everyone in that chat room.
What problems is the product solving and how is that benefiting you?
The platform had to be incredibly user-friendly for remote workers, had the features of an advanced virtual office, and provided access to managerial controls and reports. Talkdesk proved the perfect choice as their software is simple yet powerful; they also have excellent integrations with popular customer service tools like Zendesk & Salesforce.
Talkdesk - A hassle free calling experience
What do you like best about the product?
The calling feature and the easy to use feature specially while making calls and sending voice mail was amazing experience
What do you dislike about the product?
Nothing much and I am enjoying using talk desk and all it's feature without any issues.
What problems is the product solving and how is that benefiting you?
I am in the customer support team and I am dialing the customer using the talkdesk and without any disturbance or other issues I can quickly help our customer
Making the most of Talkdesk
What do you like best about the product?
I love Talkdesk for its ease of use and ease of use for employees. With no extra technology, software, or training required, this cutting-edge call center response is perfect for modern businesses. Furthermore, its secure hosting provided by Amazon Web Services means you will not have any pesky platform issues arise while using it. Transferring a call to another employee or an external number could not be simpler; all you need is dependable headphones! Plus, their customer service has been excellent - quick responses, friendly, and upfront about your request's status at all times! Finally, in terms of aesthetics, we must remember just how visually appealing the IVR studio looks nowadays - It truly stands out as an artistic masterpiece!
What do you dislike about the product?
I wouldn't say I like that Talkdesk lacks customization options. There isn't the flexibility of changing my ringtone or background color, which makes it feel rigid when I'm on long calls with customers. Having more ways of personalizing would be great for individual and team settings; even though we all use the same software, having unique elements would make each interaction far less repetitive.
What problems is the product solving and how is that benefiting you?
The main reason we decided to switch to Talkdesk was to avoid outsourcing the setting of our call flow to a foreign IT company. However, there are still many benefits of using this system left to explore - such as Omnichannel capabilities. We can't wait for these features!
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