Talkdesk
TalkdeskReviews from AWS customer
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Get ready to experience the superlative with Talkdesk
What do you like best about the product?
I love the ease of use that Talkdesk offers. The process is a breeze to set up an account and there are helpful hints to address common concerns. The ability to view call history helps us get straight to the point when talking to our customers, as we can quickly see their phone number, the reason for the call, how long they've been waiting etc., giving us more insight into their needs so we know who is best placed to deal with them. The feature of caller ID is also extremely useful; not only does it give us the ability to call back, but it also simplifies internal transfers between teams or colleagues within the company itself!
What do you dislike about the product?
I appreciate the reliability of Talkdesk and understand that, like any business with multiple servers and many users, it will occasionally slow down or crash. The few moments of inconvenience are worth it knowing that problems are dealt with quickly when they arise. On the downside, there have been reports of anonymous calls being taken by agents on rare occasions, which can be resolved immediately by submitting an incident report on their website.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I no longer have to worry about missing calls due to the wrong button being pressed on a traditional phone. Instead, its streamlined management capabilities allow me to easily transfer or handle customer support requests, providing a better user experience for both me and my customers.
Explore the exceptional benefits of Talkdesk
What do you like best about the product?
I absolutely love Talkdesk! It provides a reliable connection regardless of the quality of my internet and allows me to stay in touch with clients all over the world. It also has an amazing interface that is both easy to use and comprehensive - I compared many versions before settling on this one. As well as being extremely efficient, everything can be accessed from a single application - none of the competitors even come close. And because it doesn't cause any unnecessary lags or interruptions when running multiple tasks at once, you can use it for as long as you want without interruption! In conclusion, if you haven't tried TalkDesk yet, then get ready to drastically lighten your daily workload - try it now with no worries; go full steam ahead into five-star bliss guaranteed satisfaction!
What do you dislike about the product?
Currently, the limited scope of Talkdesk's analytics is its biggest drawback; however, the service has already taken steps to address this issue. Reports may not come pre-loaded with all the relevant details, but additional data can be requested. The benefits users get from using Talkdesk far outweigh any shortcomings, and I am confident that they will continue to improve their dashboard and reporting features so that this will soon be a thing of the past.
What problems is the product solving and how is that benefiting you?
I benefit from Talkdesk because it solves the problem of having to juggle multiple phone systems. The intuitive interface makes everything so much easier and I can see my workflow improving with the reporting tools provided.
Make business calls quickly with the Talkdesk app
What do you like best about the product?
I love the convenience of having Talkdesk set up holiday greetings for the whole year in advance. It makes it so much easier to keep our lines open and available, especially when we need access quickly! I'm also impressed with the tight integration with Salesforce, which allows us to easily keep track of customer data. In addition, I am grateful for all the different training options offered within the platform, such as allowing new team members to listen in on calls without speaking until they feel comfortable - an incredibly seamless experience overall! Finally, the option to automatically direct callers to voicemail or even external numbers such as FedEx is a great way to not only let customers know that someone will get back to them promptly, but also to deal with any urgent matters immediately.
What do you dislike about the product?
I find Talkdesk's interface for configuring the Salesforce integration to be clunky and difficult to master, although overall it provides a cohesive experience. In addition, if you want your team members' incoming calls to automatically generate tasks or cases in Salesforce as part of an integrated workflow, each individual workgroup needs its own setup parameters within this system.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I'm able to provide reliable telephone support to my overseas customers. It tracks call duration, frequency and status, so I can easily monitor calls from start to finish - giving me control over the service provided without any extra effort on my part.
Always reliable - Talkdesk
What do you like best about the product?
I love Talkdesk for its intuitive and user-friendly interface, which makes it easy to learn. I'm also impressed by the rapid pace of iterative changes they make to the platform - almost on a daily basis! It's great that we also get access to our own dedicated CSM, supported by regular reviews of business effectiveness to ensure goals are being met. The reporting tools provide immense insight into customer interactions, coupled with the powerful routing capabilities within Studio Flows, making it easy to adapt workflows to changing needs and forecast future requirements.
What do you dislike about the product?
As an administrator, speakdesk can be slow to respond to requests for brand new features, upgrades and reports. However, the system does provide a mechanism where feedback and change requests can be easily submitted by both administrators and users. Whilst this is appreciated, there would probably be some benefit in speeding up the development times of these requested changes so that results could be delivered more quickly.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I'm able to quickly address issues such as handling time when we have high call volumes. This allows us to capitalise on post-call activities and gain a better understanding of how our organisation is performing in terms of customer service.
Outstanding, Easy-to-Use Call Center Software
What do you like best about the product?
I appreciate the customization options for our business in Talkdesk. We can adjust agents within a team and assign those employees to particular queues such as sales, technical support or billing inquiries with ease. It's also handy that we may rearrange the order of call flow depending upon what makes sense best for us. In addition, having analytics available is truly beneficial; it saves time from being bogged down by manual reports gathering data on average wait times, abandoned calls etc., which enables us to make better decisions about how customers' are experiencing service with our organization faster than ever before!
What do you dislike about the product?
I find Talkdesk's frequent connectivity issues to be very frustrating, as I need to delete cookies often. Moreover, it consistently fails at recording calls which can lead to communication failures when multiple customer relationship management systems are used. This reduces our productivity because we must contact support for assistance whenever a problem arises with the system.
What problems is the product solving and how is that benefiting you?
With Talkdesk, we're able to provide our customers with rapid problem resolution. Our team is now more efficient and better equipped for dealing with customer queries. We also have detailed analytics that give us insight into what's most important when it comes to consumer communication, allowing us to respond in real time.
"Experience ultra-lightweight performance and exceptional customer service with TalkDesk!
What do you like best about the product?
Since switching to Talkdesk, we couldn't be happier with their service. Throughout the implementation process, our implementation partners exceeded our expectations, not only in their knowledge of the platform, but also in their friendly personalities. The customer support is exceptional and highly commendable. In addition, the system has never been easier to manage, thanks to its user-friendly administration settings, and even just using the pre-built reports provides a thorough analysis of the data! All in all, going with Talkdesk was definitely a wise choice for us - all members of our team are very enthusiastic about this new venture!
What do you dislike about the product?
I am not happy with Talkdesk's integration of SMS and voicemail into an agent's workflow. There is very limited ability to customise alerts that would catch an agent's attention. Frontline agents find it annoying to be forced to listen to a sound or check their inbox every time they receive an SMS response on the phone. It would be beneficial to have some form of dynamic pop-up alert or visual notification as opposed to these tedious conventions.
What problems is the product solving and how is that benefiting you?
TalkDesk solves the problem of inefficient communication between departments within organisations. By providing call monitoring, logging and review features, TalkDesk enables companies to efficiently track conversations and quickly reference previous calls in a centralised location.
A comprehensive telephony platform
What do you like best about the product?
I appreciate Talkdesk's simple design and user-friendly interface as it makes it quick and easy to identify solutions to common problems. It enables a greater level of accuracy in the data we receive from callers, providing details such as who called, when, for how long, on whose phone line, etc., which can be very insightful. The ID feature helps us to anticipate callback requests with ease, allowing our team to know who to contact quickly and easily. In addition, its ability to directly improve call routing within an organisation or between employees is incredibly beneficial.
What do you dislike about the product?
I do not like that Talkdesk lacks features such as notifications when they receive text messages or emails, a method for supervisors to see their employees' activity and assign threads if necessary, automating the unassigning of a message after an agent has logged off or if it has gone unanswered for a certain period of time. In addition, there is no easy way to review old chats on the platform.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of monitoring and effectively managing customer communications. It gives users real-time insight into call queues, service level agreements (SLAs) for all available channels for reporting purposes.
Discover the benefits of Talkdesk: My experience with a remarkable telephone service
What do you like best about the product?
I have been particularly impressed with Talkdesk's ability to provide excellent support as well as increase revenues. The main attraction of this platform is the combination of voice-activated help programmes with regular written responses, which gives customers faster access to the answers they need without the potential for miscommunication. It also saves me a considerable amount of time by providing comprehensive answers that are easily accessible to both customers and staff whenever they need them.
What do you dislike about the product?
I would like to see more accessibility and documentation covering all the features of TalkDesk. This could be in the form of a user manual or other easy-to-follow resources, as this would ensure that more users make full use of the platform's capabilities. The value to both agents and customers could then increase significantly if they also have an understanding of how voicemail works.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of missed customer calls by providing call recording and email alert options that ensure customers are never forgotten.
Discover the benefits of Talkdesk: An outstanding service platform
What do you like best about the product?
I appreciate the convenience of Talkdesk as a modern, hassle-free solution for call centres. Its use of Amazon Web Services ensures reliability and eliminates the need to manage software or system updates on either side. In addition, its extensive library allows users to access phone numbers in almost any country, enabling consistent customer service no matter where in the world your offices are located; this utility is particularly beneficial when agents can easily perform their duties from home or the office. Overall, I believe that the company has achieved rapid success thanks to the quality of service it provides and its growing popularity with customers/consumers looking for reliable business support solutions such as those offered by Talkdesk today!
What do you dislike about the product?
I do not like the fact that on rare occasions the 'retrieving data' screen prevents me from taking calls. It is also annoying when there are website and network problems that interrupt the service. I also find that navigating through my voicemails via Talkdesk's web platform isn't always easy or user-friendly. These would be great features for future development of this tool as they could make a huge difference to its usability and convenience.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the problem of needing reliable call centre software to manage call flows. The benefits include reducing or eliminating our reliance on a remote IT service provider and providing us with advanced features that support improved customer satisfaction while optimising day-to-day operations within our business.
As good as it gets!
What do you like best about the product?
I really appreciate the way Talkdesk makes the conversation flow with ease. Its intuitive interface eliminates the need for a desk phone, meaning I can always see who is calling right in front of me, regardless of what other windows I have open. The warm transfer option is particularly useful when transferring clients to another department, allowing me to introduce them and outline what has been done so far, providing continuity throughout the call and making communication smoother and more natural.
What do you dislike about the product?
I did not like how Talkdesk rang. It was weird to tell when it tried to call a number or not. I also looked for the TD application in an app store but could not find it, so perhaps there is another way to get this application that I have not yet discovered. Nevertheless, once my connectivity problem had been resolved, using Talkdesk became easier as no new windows/tabs were needed while using their product.
What problems is the product solving and how is that benefiting you?
Talkdesk helps businesses to remain available to their customers, regardless of traditional business hours. This is achieved through monitoring tools that ensure customer service agents are working efficiently and responding quickly.
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