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With Talkdesk, I can do my work quickly and easily
What do you like best about the product?
I love the Talkdesk product and the data-driven approach my organization can benefit from. The onboarding process was handled professionally and efficiently during standard business hours and beyond. Their responses to emails sent late at night/early in the morning have been prompt and helpful.
What do you dislike about the product?
It is important to improve management and utilize administrative time to address the duplication issue commonly seen in phone systems.
What problems is the product solving and how is that benefiting you?
With Talkdesk, I can quickly identify customer issues, prioritize customer care, and have access to real-time analytics to make informed decisions that benefit both my customers and me. Not only does this save me time and effort, but it also allows me to provide higher customer service.
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Experience high-quality service and convenience with Talkdesk.
What do you like best about the product?
I appreciate Talkdesk's interface and usability the most. The software allows us to install it on all our employees' mobile devices, desktops, or laptops so that they can easily make calls regardless of location. We can also enter our employees' cell phone numbers into the system so that they can receive calls directly on their mobile devices, with their permission. There are also customizable settings that allow us to regulate when the customer's call rings, ensuring our employees can be alerted of urgent calls anytime.
What do you dislike about the product?
I dislike the phone interface for Talkdesk due to its inconvenient placement. Its dialogue box obstructs other elements on the page, making it necessary to readjust its position constantly.
What problems is the product solving and how is that benefiting you?
TalkDesk helps me stay organized and on top of all my customer service-related tasks and projects. With TalkDesk, I can track customer interactions, prioritize customer problems, capture customer feedback and respond quickly
Comprehensive help desk solution
What do you like best about the product?
I love that TalkDesk has so much to offer as a help desk solution. It has everything I could want, from comprehensive reports to a user-friendly interface that works with different ticketing systems. Most importantly, they have a fantastic customer service team who are highly knowledgeable, reply quickly and follow through on their responsibilities until the problem is fixed. TalkDesk offers many other benefits, such as integrating different tools and software, managing customers across multiple platforms, and measuring customer service outcomes.
What do you dislike about the product?
I find it frustrating when we experience call failures. It would be beneficial if there were more advanced routing options available. Despite this, I enjoy my customer service interactions with the call center staff.
What problems is the product solving and how is that benefiting you?
TalkDesk greatly enhances our organization's ability to track and monitor calls. With its call tracking, logging, and reviewing capabilities, I can make multiple calls and easily access calls from the exact location. This improved efficiency has saved us time and money and allows us to provide better customer service.
Easy installation and usage with TalkDesk.
What do you like best about the product?
I love Talkdesk's Studio for its ability to give non-developers the power to build and deploy intelligent phone features quickly. Users can access automation tools like Flow, Process Builder, Workflow Rules, Approval Processes, and Reports & Dashboards on demand. I'm impressed by how easily data fetched from incoming calls can be transferred into Salesforce. It's made it easier to create automated customer experiences and monitor their performance in real-time.
What do you dislike about the product?
I wouldn't say I like that Talkdesk's analytics are not as thorough as they could be. This can sometimes make it challenging to obtain the complete picture of a customer call since all details may have yet to be automatically included in the reports. However, the situation will improve with additional development and optimization of their dashboard and reporting tools.
What problems is the product solving and how is that benefiting you?
The Talkdesk platform solves the common problem of complex and labor-intensive phone system upkeep. It offers an intuitive user interface, robust reporting tools, and effective automation systems that enable users to focus on other tasks instead of constantly managing their telephones.
Unquestionably Reliable
What do you like best about the product?
I appreciate the ease of use and versatility that Talkdesk provides. Our sales representatives can effortlessly access their accounts from any computer, tablet, or smartphone without having to risk using personal devices. Additionally, by allowing us to enter cell phone numbers into the system, we can give our agents even more flexibility when it comes time for customer interactions, no matter what hour of the day they may be needed, as well as being able to adjust which hours incoming calls ring through so nothing slips through the cracks between shifts unless necessary.
What do you dislike about the product?
I appreciate that Talkdesk remembers my credentials. However, it would be more convenient if it automatically logged my coworkers and me in without us having to manually each time. Additionally, the ringtone used when a call is received rather obnoxious - perhaps updating this sound with something more appealing might help address dissatisfaction.
What problems is the product solving and how is that benefiting you?
The remainder of the ring cannot be heard if an agent puts a customer on hold while consulting with another department.
Hassle free calling application
What do you like best about the product?
User friendly dashboard, call bar app and precise reports
What do you dislike about the product?
Website sometimes takes time to open and bulk number un-assignment
What problems is the product solving and how is that benefiting you?
the migration from call bar to in built app for hassle free calling
The wonder of working with Talkdesk every day
What do you like best about the product?
I love that Talkdesk allows team members from all over the country to stay connected despite working remotely. Its user interface is straightforward for anybody in the company to learn--plus, they keep introducing new features often! Furthermore, due to their helpful customer service reps providing us with quarterly business reviews and regular updates on other solutions, we know exactly how far ahead they're pushing boundaries within this industry compared to competitors.
What do you dislike about the product?
As an administrator, I am dissatisfied with the slow development time of requests for new system features and updates. Although Talkdesk provides a user-friendly interface to submit these reports quickly and efficiently, making necessary changes can often take longer than expected. To improve this process, it would be beneficial if there was a quicker response rate or turnaround times on submitted request forms.
What problems is the product solving and how is that benefiting you?
We initially needed help with using Talkdesk's IVR due to the complexity of making modifications, such as updating for holidays or additional lines. This made it challenging to ensure calls were being received during business hours and caused problems when closing down specific phone lines.
Exploring Talkdesk: Simple technology for everyone
What do you like best about the product?
I have been delighted by switching from a SIP-based telephone system to TalkDesk as it can efficiently handle phone systems, reporting, and recording in one streamlined hosted server. Its most valuable feature has been integrating every kind of channel into a unified control panel where locating information like call records or reports becomes straightforward & fast; there's no longer any need for diligently searching for other dissociated services! It saves plenty of time on administrative tasks! Its ability for customized call processing between different platforms works great, too - even those less techy can understand the intuitive basic flow design effortlessly.
What do you dislike about the product?
It is challenging to manage Talkdesk when needing to interface simultaneously with multiple back-end systems. This is different from what was initially anticipated and presents problems for contact synchronization. It requires lots of advanced planning before implementation, which can be time-consuming and complicated.
What problems is the product solving and how is that benefiting you?
Talkdesk improves contact center efficiency by allowing sales teams to engage with their leads directly from the Talkdesk app easily. Automated workflows make it easy for agents to track and analyze calls, providing visibility into call statistics and patterns that can help inform better data-driven decision-making.
Simplifying call center functionality with Talkdesk - A trustworthy solution.
What do you like best about the product?
Since switching to Talkdesk from our former provider, we have been delighted with the results. Using TalkDesk has proved decisively beneficial for us, and we are happy about it! We particularly value our dedicated implementation partners and their in-depth knowledge of what Talkdesk is capable of; likewise, they provide excellent customer service. In addition, the platform's user interface is simple yet powerful – already offering a wealth of reports even without going into advanced customization options.
What do you dislike about the product?
The frontline finds the need for integration between Talkdesk's SMS and voicemail interactions to be highly inconvenient, as well as the limited customization offered for alarms. There is also a strong dislike for listening to sounds or checking their emails anytime an SMS response is received on the phone - leading me to desire some form of visual alert like dynamic pop-ups instead.
What problems is the product solving and how is that benefiting you?
The Talkdesk system solved the problem of needing help to track who was calling which clients for our virtualized customer service and telemarketing teams. By integrating with our CRM, we have seen reports become more accurate; call logs greatly improved training and mentoring, leading to increased sales success.
Connect with customers Easily using Talkdesk
What do you like best about the product?
I appreciate Talkdesk for its well-thought-out design and convenience. Its ability to store all communication logs in one place and an easy-to-use user interface make it ideal for customer service departments of any size – from solo entrepreneurs to large enterprises. Furthermore, the IVR generator that comes along is highly customizable and helps streamline call production and create stunning charts or statistics about your calls like no other system can. With complete visibility into agent activity granted by comprehensive recording capabilities and notifications upon reaching Service Level Agreements or Requests, I have never encountered such power offered at this price level before!
What do you dislike about the product?
I wouldn't say I like that Talkdesk does not allow you to share their brand-new, real-time dashboards internally. Without this capability, there is no easy way for everyone on the support team to monitor callers and queues in an up-to-date manner; someone would have to manually recreate each dashboard or arrange for Talkdesk to copy it into their account. This limitation undermines the overall utility of the product despite its potential developments.
What problems is the product solving and how is that benefiting you?
The primary challenge for Talkdesk is to continue improving the user-friendly experience while increasing its functionality. Despite having a simple interface, some users may still need help using it due to unfamiliarity with new features or lack of computer knowledge.
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