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Talkdesk - A hassle free calling experience
What do you like best about the product?
The calling feature and the easy to use feature specially while making calls and sending voice mail was amazing experience
What do you dislike about the product?
Nothing much and I am enjoying using talk desk and all it's feature without any issues.
What problems is the product solving and how is that benefiting you?
I am in the customer support team and I am dialing the customer using the talkdesk and without any disturbance or other issues I can quickly help our customer
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Making the most of Talkdesk
What do you like best about the product?
I love Talkdesk for its ease of use and ease of use for employees. With no extra technology, software, or training required, this cutting-edge call center response is perfect for modern businesses. Furthermore, its secure hosting provided by Amazon Web Services means you will not have any pesky platform issues arise while using it. Transferring a call to another employee or an external number could not be simpler; all you need is dependable headphones! Plus, their customer service has been excellent - quick responses, friendly, and upfront about your request's status at all times! Finally, in terms of aesthetics, we must remember just how visually appealing the IVR studio looks nowadays - It truly stands out as an artistic masterpiece!
What do you dislike about the product?
I wouldn't say I like that Talkdesk lacks customization options. There isn't the flexibility of changing my ringtone or background color, which makes it feel rigid when I'm on long calls with customers. Having more ways of personalizing would be great for individual and team settings; even though we all use the same software, having unique elements would make each interaction far less repetitive.
What problems is the product solving and how is that benefiting you?
The main reason we decided to switch to Talkdesk was to avoid outsourcing the setting of our call flow to a foreign IT company. However, there are still many benefits of using this system left to explore - such as Omnichannel capabilities. We can't wait for these features!
User Friendly
What do you like best about the product?
Talkdesk is easy to use as compared to comparative software it makes it easy to make calls to client
What do you dislike about the product?
nothing as such one thing to notice Is that sometimes that call ring goes up to a minute or 2
What problems is the product solving and how is that benefiting you?
it helps us to connect with the client and solve the problem
Discussing the Advantages of Talkdesk
What do you like best about the product?
I appreciate the relationship between devices that Talkdesk offers, making it easy to use for all companies. The convenience of modifying someone's status remotely is a great benefit in case there are disconnections or emergencies. I like how its dashboard provides visibility into each agent's activity and performance by showing us who's online, answered calls made, calls on hold, and their wait times - it displays an indispensable level of detail, especially during busy periods, which makes our efforts much more efficient. Furthermore, the wait time indicator helps easily monitor callers moving through queues with accuracy.
What do you dislike about the product?
I am using Talkdesk cumbersome due to its lack of efficient filters and reports. Too many mouse clicks are needed before I can apply the desired filter, making it challenging to extract necessary information from the interface quickly. Furthermore, I am required to repeatedly input similar data to refine my search, which is an unnecessary inconvenience. To improve user experience with Talkdesk, XLS format should be available instead of CSV as a report option alongside additional options included within the current filter menu.
What problems is the product solving and how is that benefiting you?
Talkdesk is a customer relationship management platform that enables businesses to efficiently manage their customers through quick, organized access to contact information and transferring calls or inquiries between departments or staff members.
All on one application
What do you like best about the product?
You can connect anywhere in the globe. I like the easy connectivity.
some people don't aware of the country code you can select the country and dial the number so easy to connect.
some people don't aware of the country code you can select the country and dial the number so easy to connect.
What do you dislike about the product?
I don't find any error as of now hence no dislike at the moment so far.
Zero dislike.
to get notifications or statements by email like a monthly bill entire details we need so that we can keep it as a record.
Zero dislike.
to get notifications or statements by email like a monthly bill entire details we need so that we can keep it as a record.
What problems is the product solving and how is that benefiting you?
In today's world, we use WhatsApp as a shortcut to chat or call the unknown person.
IN talk desk we find this can be useful as officially communication to the client. We can add features to add messages if the person is not answering the call though.
IN talk desk we find this can be useful as officially communication to the client. We can add features to add messages if the person is not answering the call though.
An efficient and useful software
What do you like best about the product?
I appreciate the ease of use that Talkdesk offers for daily work tasks. It facilitates open dialogue between coworkers about breaks, lunches, and preparation periods while eliminating the need to toggle between email, chat, and phone applications. This program can be employed as a widget or browser extension, giving a level of adaptability that many users can find valuable. Aside from these features, Talkdesk makes managing tasks an effortless endeavor.
What do you dislike about the product?
I dislike that Talkdesk depends on my computer and internet connection. If either of these connections fails, Talkdesk may not function properly.
What problems is the product solving and how is that benefiting you?
TalkDesk is solving the problem of managing multiple phone lines and bills in discrete offices. By linking all four offices together, TalkDesk provides a single bill and user-friendly interface to manage a single phone system. This simplifies training employees and allows you to focus on more essential tasks.
It is convenient, fast, and stable
What do you like best about the product?
I love the convenience and speed of Talkdesk's implementation and reporting capabilities. The click-to-dial functionality is the icing on the cake - it validates phone numbers quickly and is accessible regardless of the browser or computer used. Integrating a callbar, Chrome, and Windows app makes Talkdesk suitable for any purpose.
What do you dislike about the product?
I cannot identify a single element of Talkdesk that I dislike. Its features continually expand and improve, making the tool increasingly beneficial to our business model.
What problems is the product solving and how is that benefiting you?
I've improved my relationship-building skills involving clients, international business discussions, and commercial and major deal negotiations. I now better understand creating positive customer experiences and strategies for addressing common issues.
Talkdesk is amazing
What do you like best about the product?
I love the convenience Talkdesk offers when it comes to calling tracking. As soon as a call is received, the caller's number and other pertinent details are displayed in the application, making it easy to add callers as contacts and keep tabs on them. I also enjoy viewing my performance and productivity metrics via the personalized state of mind report. I can refer to the easy-to-read customer satisfaction graphs to gauge the success of customer interactions and my response status.
What do you dislike about the product?
I dislike that there is no way to efficiently switch between multiple lines to multitask on TalkTdesk. Talkdesk would be an excellent feature for our customers.
What problems is the product solving and how is that benefiting you?
Thanks to Talkdesk, we have access to robust data that enables us to tailor our services to meet customersomers''s needs and thus boost customer satisfaction. The detailed reports help us to monitor the performance of our customer serv team.
User Friendly calling software
What do you like best about the product?
Talkdesk helps me in the best way possible. Some of the features which I like most are listed below
Desktop app with all features to make life easier.
Comprehensive reporting helps manage teams and projects effortlessly.
Easily integrate into existing setup with a single click, making it convenient and fast to set up.
Get help from our round-the-clock customer service team anytime you need it.
Intuitive design makes it easy to rebuild flows or create new ones as needed
Always keep up to date with the latest features.
Desktop app with all features to make life easier.
Comprehensive reporting helps manage teams and projects effortlessly.
Easily integrate into existing setup with a single click, making it convenient and fast to set up.
Get help from our round-the-clock customer service team anytime you need it.
Intuitive design makes it easy to rebuild flows or create new ones as needed
Always keep up to date with the latest features.
What do you dislike about the product?
As it was made for professionals by professionals. While using it for a long time, I didn't notice any such features. Every option has its usage and justifies their purpose
What problems is the product solving and how is that benefiting you?
Communication is the key to every successful business; not only is it an excellent tool for businesses when it comes to managing calls. The features are spot-on and make life a lot easier; as a result, successful communication becomes effortless. From a usability standpoint, it's fantastic. In short, if you're looking for an excellent call management solution that'll help keep your business running smoothly, Talkdesk is worth considering!
Talkdesk - simple setup, excellent reports
What do you like best about the product?
I appreciate the ease of use Talkdesk offers. It is straightforward to set up, and even those without experience can start using it immediately. The Caller ID feature is also beneficial, as it displays customers' email addresses alongside their phone numbers. Additionally, Talkdesk has an impressive array of reports and administration options, making it easy to forward calls to internal and external numbers. A good set of headphones is needed to start taking calls.
What do you dislike about the product?
Talkdesk relies heavily on a reliable internet connection, which can be difficult to guarantee. In addition, there is often a need for more clarity and navigation in the reporting panel.
What problems is the product solving and how is that benefiting you?
With its automated features, I can save time and effort, making my job easier. The computerized features also help me stay on top of all our calls, giving me more time to focus on other critical tasks.
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