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Experience the convenience of Talkdesk's functionality and ease of use.
What do you like best about the product?
We love Talkdesk's call bar widget for its efficiency and effectiveness in contacting debtors. With just one click, it is possible to call the number directly from their platform without having to type it in. Not only that, but they provide quick information about debtors when a client calls via associated numbers or contact form enquiries - something we find incredibly useful! Plus, their music is great - an added bonus to using this feature!
What do you dislike about the product?
I don't like the fact that Talkdesk isn't always reliable, that transferring calls is inconvenient and that customer service could be improved. However, the inclusion of TalkDesk staff has made a big difference, especially when we are spread across countries or continents.
What problems is the product solving and how is that benefiting you?
As a user, Talkdesk solves the problem of simplifying my onboarding and event monitoring process.
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Talkdesk - a very practical tool!
What do you like best about the product?
I particularly appreciate the convenience of Talkdesk in managing and organising my customer data. It streamlines the process while providing a comprehensive snapshot of key metrics such as user engagement and satisfaction. It has also enabled me to save time spent manually sorting through customer data by using intuitive filters to segment them according to their individual needs or preferences. Talkdesk has really been a great asset to my business and I really appreciate all the features it offers!
What do you dislike about the product?
I find Talkdesk lacking in the areas of ad-hoc and real-time reporting, as well as features such as skills-based routing and the ability to set a call end time. There have also been issues related to the responsiveness of the application and the quality of calls during busy business hours. Finally, it can be difficult to quickly locate certain specific call logs.
What problems is the product solving and how is that benefiting you?
As a member of the customer service team, Talkdesk makes it easier for me to quickly adapt and scale my workload to meet the needs of our customers.
Great Product for Business
What do you like best about the product?
It was straightforward to use, and the call quality was always on point.
What do you dislike about the product?
Sometimes calls would disconnect without any reason
What problems is the product solving and how is that benefiting you?
Direct Calls with clients all over the world
User friendly tool
What do you like best about the product?
The tool is very user friendly and makes customer facing roles way easier to handle. The reporting features are also very helpful to measure teams' success.I love it!
What do you dislike about the product?
The transfer option can be way difficult sometimes and it may be a concerning point to customers. Another thing is that sometimes calls will get disconnected with no apparent reason, but other than that, the product is really great!
What problems is the product solving and how is that benefiting you?
One of the most helpful features of TalkDesk is its ability to have calls recorded. This helps measure the success of client facing teams and allows managers to plan effective action items based on that.
Talkdesk is the best
What do you like best about the product?
I love how Talkdesk makes it easy to keep track of incoming calls and recognise regulars. Its sentiment tracking tools also make it easy to gauge your productivity levels! It also provides valuable insight into customer satisfaction with graphical representations of response times and overall satisfaction ratings for each call. What's more, if authorised by management, you can listen to your own calls and those of others at the touch of a button - and download audio files quickly and easily when you need them!
What do you dislike about the product?
At the moment I have no major complaints about Talkdesk. With its user-friendly interface and features such as the ability to track answered calls in reporting, I believe that many people can quickly learn how to use the software efficiently and get the job done without much difficulty.
What problems is the product solving and how is that benefiting you?
Talkdesk has enabled us to customise our customer service. It has allowed us to streamline the routing of incoming calls, divide them into teams and even prioritise certain callers.
Very reliable call centre platform with very good customer support
What do you like best about the product?
A very stable service with near-constant improvements to the platform.
What do you dislike about the product?
There are some features lacking on their platform, but we are working closely with them to get new features implemented.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a very helpful tool to allow us to operate during the pandemic with a lot of our staff working from home.
Unleash the power of Talkdesk in your call centre!
What do you like best about the product?
When it comes to facilitating effective communication in the workplace, Talkdesk stands out with its innovative cloud-based technology. It offers a range of features such as account verification with codes, encrypting messages for privacy and security control, customising plans to achieve desired results faster and mitigating impressions seamlessly.
What do you dislike about the product?
I don't have any major complaints about Talkdesk. It's rare that the 'get data' screen blocks incoming calls, and network or website inaccessibility is rare. However, it can be a challenge to remember to check your voicemail using the app if you forget.
What problems is the product solving and how is that benefiting you?
Having Talkdesk as a central location helps me to easily monitor data in real time, generate relevant and meaningful reports and effectively manage the amount of my precious time spent on customer calls.
Deliver exceptional support with Talkdesk
What do you like best about the product?
I find Talkdesk extremely useful for its click-to-call features, speed dialing, intuitive interface layout and the ability to take notes in real time with automated Salesforce syncing. I also appreciate the fact that we can track which contact has been contacted and view their associated notes, and that this tool gives managers in our organisation a great overview of who is available or busy with transfers as needed. All in all - by making calls and managing transfers while using reports from the sales force contact analytics - Talkdesk enables efficient use of resources and provides a seamless customer service experience without inconvenience!
What do you dislike about the product?
I appreciate the value that Talkdesk provides, but I don't like how long it can take to generate reports or when certain time frames are selected. Ideally, if there was a way to capture screenshots of a monitored user's screen while monitoring and running diagnostics, this would be an incredibly useful feature. Despite these minor shortcomings, once you get to grips with the ins and outs of using Talkdesk, it is a fairly straightforward process to create requests and generate output accordingly.
What problems is the product solving and how is that benefiting you?
Talkdesk is ideal for managing team performance and holding team members accountable, as the status updates make it easy to see who is doing what and when.
Always amazing results: Talkdesk
What do you like best about the product?
I love the versatility and ease of use that Talkdesk offers. It doesn't require in-depth technical knowledge, special hardware or software downloads on either side to run its contact centre solutions, making it ideal for both administrators and agents alike! Furthermore, with Amazon Web Services providing a secure back-end infrastructure that guarantees 99% uptime, reducing maintenance issues due to less frequent operating system updates, Talkdesk is an even more powerful option than other services out there. In addition, we can keep our existing staff in the office or at home, but offer customers a local number from anywhere in the world. All in all, a great experience from a reliable source that makes us trust their service again & again, while seeing an increasing user adoption rate day by day!
What do you dislike about the product?
I am dissatisfied with my experience with Talkdesk. The Excel sheets were the only resource we relied on for our training, yet I was unable to extract any useful information from them. What's more, when we dialled in to ask further questions, we received no response at all from the agents; leaving us downright disappointed with the quality of customer service. Furthermore, the product malfunctioned several times during training sessions, leaving me unable to maximise its potential benefits.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me stay connected and organised. By providing a powerful CRM system, I can quickly access customer information and seamlessly store contact details to build relationships more efficiently than ever before.
Talkdesk: Experience the best in online call centre solutions
What do you like best about the product?
I appreciate Talkdesk for its user-friendly interface and intuitive design, which makes it easy to learn. Its ability to sync with Salesforce, where our customer information is stored, saves me a lot of time as I don't have to open multiple platforms separately. The software is constantly introducing new features to give users the best possible experience when using it. What's more, their accuracy in dealing with difficult situations combined with quick response times is commendable; they always keep up with the latest technologies, which makes them perfect partners, especially now during this pandemic, when companies around the world need to communicate virtually like never before - Talkdesk delivers exactly what's needed, accurately and promptly, every time!
What do you dislike about the product?
I do not like the fact that the TalkDesk texting interface still has a few rough spots that affect productivity. Also, it would be beneficial to have an automatic refresh mechanism instead of having to manually reload the login page each time after entering Callbar and logging in by clicking on the Talkdesk logo above each screen tab.
What problems is the product solving and how is that benefiting you?
Using Talkdesk, I can easily configure a variety of call mechanism features. This ensures that my customers have the best possible experience when contacting me for support or enquiries.
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