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Great platform, terrible support
What do you like best about the product?
How flexible and easy to integrate it is, the platform overall works incredibly. Using it with salesforce improved dramatically or lead processing timeframe. Design-wise, I wished they kept a bit more simple.
What do you dislike about the product?
Their customer support team, when we started, we were assigned a really nice guy that helped us until a certain point. After that, we were pretty much left alone. We had to code significantly more around their system to fix our issues.
What problems is the product solving and how is that benefiting you?
To communicate with leads, we need a platform that could integrate with salesforce, TalkDesk did that, and that helped us streamline the whole lead pipeline process, reach out to prospects and follow up with leads.
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Discover how amazing Talkdesk is!
What do you like best about the product?
Talkdesk has many tools that make it easy for users to understand their recorded conversations. The interface is easy to use and includes features such as the ability to download recordings, filters to sort recordings by specific categories, and real-time analysis during audits. You can also quickly generate reports by setting dates and searching for specific names. This makes it easy to see the effectiveness of each call recording.
What do you dislike about the product?
One feature that can be confusing is that calls become inaccessible after a period of inactivity and must be manually refreshed. This can add an extra step to your workflow, which can slow down your productivity. It's best to avoid this feature.
What problems is the product solving and how is that benefiting you?
Using Talkdesk helps me provide quick support and information to my customers. This saves me time so I can focus on building strong relationships with existing customers and pursuing new business opportunities.
Talkdesk reciews
What do you like best about the product?
Realtime verification of the agents status, we are able to hear real live calls, change status, skills and configurations, also has a lots of reports that are available for daily duties
What do you dislike about the product?
Talkdesk has a lot of bugs, with no reason agents stop hearing the customers and vice versa, they are not able to see sometimes the chats until they restart the app, not always works the templates, the connection with the client programs doesb't works correctly. If the agent had a power outage or internet outage the system let them connect creating issues when they got any type of interactions creating a bad experience to the customers
What problems is the product solving and how is that benefiting you?
Trying to fix that the after call work has automatic change to avail, but works sometimes and other times keep the agents on that status for the system when they see that are on avail
Friendly Service and Easy Navigation
What do you like best about the product?
I really enjoy the customer service I receive from Talkdesk. The agents are always friendly and helpful, which makes my experience great every time I contact them for assistance. In addition, their automated system is easy to navigate and very efficient, which helps me get quick answers to any questions I have.
What do you dislike about the product?
I don't like that Talkdesk doesn't give us detailed customer information in one place so we can quickly check their status. It's also hard for my chat team to access the omnichannel email, and there's no way to reply or forward messages from within TD yet (but they're working on it).
What problems is the product solving and how is that benefiting you?
It makes the process easier for us, saves us time, and improves the customer experience. This is a huge win for us!
Talkdesk: Customizable, User-Friendly, and Efficient
What do you like best about the product?
When it comes to customizing my contact center experience, I really like the flexibility of Talkdesk. It is so easy to scale up or down based on our company's needs, and I love how user-friendly the interface is! In addition, Talkdesk's features such as AI routing, reporting tools, and real-time analytics make managing customer interactions much easier than before.
What do you dislike about the product?
Ring groups can be confusing to use because only administrators can assign and remove agents from them. We appreciate Talkdesk's efforts to make things easier for customers by addressing this issue.
What problems is the product solving and how is that benefiting you?
Using Talkdesk has allowed us to quickly identify areas for improvement and potential opportunities. It has also improved our customer service by allowing us to respond to customers faster than ever before. This makes them feel valued and appreciated, which is a great way to drive business!
Raise the level of customer service with Talkdesk
What do you like best about the product?
Talkdesk is a great choice if you're looking for a comprehensive customer service solution. It has powerful features like an easy-to-use interface and built-in analytics tools, so it's easy to figure out how your support team can do better. Also, Talkdesk grows with the size of your business - no need to hire extra people just to manage this software
What do you dislike about the product?
I don't like having to manually set my callback availability every time I log in.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to quickly and effortlessly stay in touch with my clients at all times. It also keeps a thorough record of all incoming contacts, giving me a better understanding of the questions they're asking. This improved communication allows us to build stronger relationships that result in more satisfied customers.
Simple and user userfriendly
What do you like best about the product?
One of the great things about Talkdesk is that it's straightforward to use, has a simple UI and allows you to make calls easily. It's easy to keep track of inbound and outbound calls, allows you to add contacts, and quickly identify regular callers. It's easy to track what users are doing and the reporting part is really neat. You can create dashboards to keep track of specific metrics that are most important to you.
What do you dislike about the product?
Nothing at the moment, encountered few bugs and downtime here and there but nothing serious to be dissatisfied with. Everything works well most of the time and causes no issues.
What problems is the product solving and how is that benefiting you?
We use taldesk to make outbound calls and receive inbound calls, It's easily integrated into other platforms and offers consistent service. Calling to foreign numbers is also really neat, typifying calls and checking recordings is essential for evaluations. Coaching is also vital to help out with difficult cases.
Talkdesk: Reviews of the best phone service
What do you like best about the product?
My favourite feature of Talkdesk is its user-friendly interface. It is efficient yet easy to use and understand, making it a great tool for customer service operations of all sizes. In addition, the remote monitoring features allow us to adjust agent status at any time without having to be physically present - which has been very useful during unexpected circumstances such as an emergency or network outage. The reporting tools also give us great insight into our call centre performance, such as the number of active agents, the percentage of enquiries we're answering promptly and accurately, average call hold times, etc. - helping us to deliver an exceptional customer experience every time!
What do you dislike about the product?
I wish Talkdesk had a feature that allowed us to update the status of our tickets while the phone was still ringing. Being able to change your schedule whenever you want would be hugely beneficial, especially when we have to work out of hours or when we urgently need a break from calls. I also find it very inconvenient when our internet connection goes down, as this means losing all contact with incoming callers, which can affect workflow productivity.
What problems is the product solving and how is that benefiting you?
With Talkdesk I now have more visibility of my calls. Not only can I monitor the total number of incoming calls, but also which numbers are calling and what they are calling about it is.
I love using Talkdesk
What do you like best about the product?
I appreciate the flexibility of Talkdesk in its ability to generate reports in a way that is tailored to my needs. This feature allows me to perform comprehensive analysis to optimise customer service and improve agent performance. The data displayed on agent dashboards, such as the total number of incoming calls, average call duration or successful outbound call rates, provides valuable information on how we are interacting with customers. In addition, real-time trackers such as service level indicators and average response times provide further insight into our day-to-day operations.
What do you dislike about the product?
I don't appreciate the difficulty of using Talkdesk's reporting features. It can be difficult to analyse and filter real-time data on dashboards, and the filters in edit mode are limited to groups of calls instead of agents individually. Making these issues less complex would make TalkDesk a great way for businesses to stay in touch with their customers by phone.
What problems is the product solving and how is that benefiting you?
Using Talkdesk is very beneficial to me because it gives me control over my agents' resources, which means I can easily manage the customer service experience.
The best of all possible - Talkdesk
What do you like best about the product?
I love Talkdesk for its custom reports and real-time data dashboard. The online/offline agent view helps managers allocate resources, while actionable insights are used to improve the quality and effectiveness of customer service. A key feature of the platform is the reporting tool, which can generate daily to annual inventory reports with a variety of timeframes, as well as providing pre-built styles. For me, understanding today's performance combined with past activity through these reporting features confirms my decision that TalkDesk was worth the investment!
What do you dislike about the product?
I do not like that Talkdesk does not provide comprehensive analytics out of the box. Although additional information can be requested for detailed reports, this is an inconvenience compared to more direct access. However, I know that Talkdesk is making major improvements and enhancements on a regular basis, so I'm confident that this feature will be available soon.
What problems is the product solving and how is that benefiting you?
I'm so glad I found Talkdesk. It makes life so much easier when it comes to keeping track of my calls and leads; instead of spending a lot of time manually tracking them, the platform does it for me - saving me both time and effort!
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