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Perfect Dialer!
What do you like best about the product?
The application and the website for tracking is one of the best that I have used so far. It's pretty easy to use and all the functionalities work without any lag.
What do you dislike about the product?
There's nothing so far I dislike about Talkdesk. It's pretty easy to use and all the functionalities work without any lag. It's the best application I have used so far for dialing purpose.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to outcall the consumers and talk to them. It also gives us the accurate report through which we are able to track the performance. It's very easy to use.
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Good element for call center solutions
What do you like best about the product?
We used TalkDesk for a very short time because we were looking for all-in-one contact center solutions; that is, we could handle both calls and chats at the same time. I think this was one of the first tools we tried, and we really liked its simplicity in the user interface, which made it very easy to use. Call quality was acceptable.
What do you dislike about the product?
We already used a phone number, but I think the main problem was that you couldn't change that number, so we had to access a new number and look at all our operations. Numbers back then were kind of expensive
What problems is the product solving and how is that benefiting you?
We needed to use a complete call center solution, but it did not fit 100% with our needs...
Great and simple
What do you like best about the product?
There are many things I like, but still much to work out functionally for the app
What do you dislike about the product?
The app has a lot of problems of connectivity
What problems is the product solving and how is that benefiting you?
Its a very simple tool that helps me to keep aware for costumer communication
Talkdesk Review
What do you like best about the product?
The VOIP aspect including the ability to make calls through the computer. The reporting within the main website and the ability to create custom reporting is good.
What do you dislike about the product?
The inconsistency of connectivity. The ability to gain help from Talkdesk reps regarding Salesforce integration, particularly around what's available and best practices.
What problems is the product solving and how is that benefiting you?
The visibility to see the current status of internal CSR, particularly across multiple CS teams for different brands within the organization. The flexibility provided with ring groups.
It's a very good experience for those who want take the customer experience for the next level
What do you like best about the product?
It's a potent tool, very user-friendly, and easy to handle on a day-by-day routine. Allows the company to connect with a thousands of other market tools and systems.
What do you dislike about the product?
Sometimes, we need to spend more time on development to connect with other systems, but it's possible.
What problems is the product solving and how is that benefiting you?
Talkdesk is responsible for the IVR for 2 of our brands worldwide, connecting customers with brand easily.
Great tool for telephony only, not so great for multi-channel
What do you like best about the product?
Telephony experience, call quality, global availability.
What do you dislike about the product?
Lack of multi-channel capabilities. Lack of pure skill-based routing.
What problems is the product solving and how is that benefiting you?
Taking and making calls from and to customers for tech support.
It is easy to use and shows your your availability
What do you like best about the product?
It is easy to use and shows your your availability. it helps me to see which of my agents are logged on to tab, and i can also see who is going to take a call next.
What do you dislike about the product?
Dont really have any dislikes because it gives me all i need
What problems is the product solving and how is that benefiting you?
I use talkdesk when taking calls. i go on available and rider call in to book a ride. i also use it to track my agent, i can view all that they are doing and even listen in to calls.
Amazing experience
What do you like best about the product?
The best part about Talkdesk is that connects you with people at ease. It's user friendly and also the recording of the call is easily accessible. The country codes are easily available.
What do you dislike about the product?
I dislike about Talkdesk is that it lags sometimes.
Sometimes the calls does not the reach the customer.
Sometimes the calls does not the reach the customer.
What problems is the product solving and how is that benefiting you?
It's quick to connect with the customer and it's very flexible to use to connect any country you want too in seconds
Poor experience
What do you like best about the product?
Talkdesk was efficient in terms of callback to customers and reports. However, the settings for status management were not the best, and this was the reason why the company decided to end the contract with them.
What do you dislike about the product?
Status management and call routing was poor experience. Reports indicated that agents missed or rejected calls when it was actually something on their settings that were probably not compatible with ours. They tested it over and over again and couldn't find the reason, and did not have live support, which made the review process of the issues more painful for everyone.
What problems is the product solving and how is that benefiting you?
We could communicate with clients, but not in the most efficient way
Talkdesk: Super beneficial!
What do you like best about the product?
I really like being able to see people's place in the call queue, as well as the call log of recent calls, how long those calls took, and being able to switch my status very easily.
What do you dislike about the product?
I don't like that they separated the pages for the call log and the reporting/agent queue segment. Also, if a mic disconnects during a call, the entire program pretty much crashes which is frustrating.
What problems is the product solving and how is that benefiting you?
When sales reps call in to do validation calls for customers, we have an order of who is next in line to receive that call and perform the call for the rep. It's very easy and works all the time.
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