Talkdesk
TalkdeskExternal reviews
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Talkdesk: Game Changing Banking Call Center Software.
What do you like best about the product?
The best thing about Talkdesk is the highly customizable features that allow you to direct calls in any fashion. Studio Flows are an AMAZING tool that really let you turn Talkdesk into your own thing.
Integrations are great, Workforce Management and Explore are super useful tools built right into the software.
For agents, the ease of use for daily tasks is far above any other software we have used in the past for Call Center Agents.
Implementation of muliple teams onto the system has been seamless.
Many of our teams use Talkdesk here, and our end goal is to have everyone on the system by the end of next year.
Multi-level solution software is amazing in this day and age, and Talkdesk offers one of the better complete pacakages.
Integrations are great, Workforce Management and Explore are super useful tools built right into the software.
For agents, the ease of use for daily tasks is far above any other software we have used in the past for Call Center Agents.
Implementation of muliple teams onto the system has been seamless.
Many of our teams use Talkdesk here, and our end goal is to have everyone on the system by the end of next year.
Multi-level solution software is amazing in this day and age, and Talkdesk offers one of the better complete pacakages.
What do you dislike about the product?
I dont think there are enough Guides and helpful tips to learning the system.
Knowledge Base, Explore, and Data Dictonaries are nice, but there should be a much more in depth guide to using the Reporting System in specific.
Real time bugs with the Live Dashboards can be frustrating, but they are only visual errors and not real affected calls.
Customer Support ticketing system could use an upgrade, bring it more in line with other offerings.
Knowledge Base, Explore, and Data Dictonaries are nice, but there should be a much more in depth guide to using the Reporting System in specific.
Real time bugs with the Live Dashboards can be frustrating, but they are only visual errors and not real affected calls.
Customer Support ticketing system could use an upgrade, bring it more in line with other offerings.
What problems is the product solving and how is that benefiting you?
Talkdesk has been our solution for a call center software that can do more the simply dial outs and inbound calls. Here is a list of 5 unique solutions talkdesk offered to our issues:
1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work.
2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base.
3.) Talkdesk provides far more reporting options then other Call Center software we've used in the past.
4.) Talkdesk offers robust Virtual Agent solutions for both our Voice IVR and our Chatting system.
5.) Talkdesk provides in-depth Live Reporting and Historical Reporting that you can access at a glance in the same Software.
1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work.
2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base.
3.) Talkdesk provides far more reporting options then other Call Center software we've used in the past.
4.) Talkdesk offers robust Virtual Agent solutions for both our Voice IVR and our Chatting system.
5.) Talkdesk provides in-depth Live Reporting and Historical Reporting that you can access at a glance in the same Software.
Great platform and tools!
What do you like best about the product?
I'd like how easy is to use all the tools, and how easy is to learn all the features.
What do you dislike about the product?
There isn't major issues! It's a great platform!
What problems is the product solving and how is that benefiting you?
Retention and recalls
Talkdesk Review (Administrator Perspective)
What do you like best about the product?
The (technical) customer service is amazing and actually unlike many other cs providers, directly reachable via phone. That's a huge plus point in my perspective when you quickly want to double check, confirm or simply fix things which potentially have a considerable impact on business. My CSM is superb and very flexible which isn't something one should take for granted. The ease of use and implementation of the software/service is also rather on the easy side.
What do you dislike about the product?
More refined UI and management of ring groups and bulk changes (when not using csv's), users reporting that the audio source has changed (most likely not a TD dedicated issue and more related to windowsOS) and last but not least a couple of features missing such as forward to different flow component in studio.
What problems is the product solving and how is that benefiting you?
Not necessarily solving but rather enabling us to be reachable for customers and vice versa.
Great accessible resources at fingertips
What do you like best about the product?
Talkdesk makes it easy to utilize the resources provided to us through Copilot. The transcript of our calls and visual voicemail help me a lot.
What do you dislike about the product?
I only wish we could customize our sounds, like ringtone and end of call.
What problems is the product solving and how is that benefiting you?
Being able to effectively record notes of a call or refer back to the transcript if I missed a bit of information verbalized by the caller. It helps me remain professional and attentive.
Powerful application
What do you like best about the product?
The variety of tools and functionalities Talkdesk offers, makes it the most powerful application on the market to be deployed in contact centres. The application is very easy to use for our users.
The standard Contact Centre functions are of a high standard and any additional add-ons only bring the experience to a higher level. The Talkdesk team is very helpful and professional, they are always ready to help.
The standard Contact Centre functions are of a high standard and any additional add-ons only bring the experience to a higher level. The Talkdesk team is very helpful and professional, they are always ready to help.
What do you dislike about the product?
Certain areas such as the automation designers for Workspace, Studio & Autopilots could use an aligment. It would be good to be able to have modules that are reusable across all designers. The Workspace designer and Autopilot Automation designer could also be built into something requiring less coding knowledge. Standard digital components for Whatsapp should be implemented too.
What problems is the product solving and how is that benefiting you?
We are now able to provide our clients with multi channel service using all tools available. This has increased our agent efficiency and allowed for better handling times in general.
Profound phone solution
What do you like best about the product?
Talkdesk is an excellent solution for managing phone connections across various setups, including call centers, offices, and remote locations. It offers a wide range of options and flexibility. We’ve used Talkdesk for daily customer interactions, and found it easy to set up.
What do you dislike about the product?
While some options can be found through research or by browsing the menu, the overall call structure can feel overwhelming, especially if you require a more detailed setup.
What problems is the product solving and how is that benefiting you?
We needed to set up a contact center solution that accommodated multiple teams, with custom routing, inbound and outbound phone numbers, different opening hours for each team, and personalized IVR messages.
Talkdesk has been so effective in my calls, great call quality and call flow.
What do you like best about the product?
We are able interact in calls internally and externally.
What do you dislike about the product?
Talkdesk can sometimes delay call stats.
What problems is the product solving and how is that benefiting you?
Talkdesk assists on receiving and outgoing calls.
I am able to receive inbound and make outbound calls, also has excellent call quality.
I am able to receive inbound and make outbound calls, also has excellent call quality.
Outstanding AI and Versatile Functionality with Talkdesk
What do you like best about the product?
Talkdesk has proven to be an excellent choice for streamlining our customer service operations. The AI-powered capabilities are truly impressive, offering predictive insights and intelligent routing that greatly enhance agent productivity. The automation features have saved us significant time, allowing our team to focus on high-priority tasks rather than mundane, repetitive work.
What do you dislike about the product?
While Talkdesk’s AI and multi-function applications are impressive, there is one frustrating aspect I consistently encounter—every time an update is released, it seems to come with a glitch. The platform excels in functionality, but the glitches that follow updates can disrupt workflows and require additional time to resolve.
It’s disappointing because Talkdesk has so much potential, with its excellent AI features and seamless integrations. If the update process were smoother and more stable, the overall experience would be much better.
It’s disappointing because Talkdesk has so much potential, with its excellent AI features and seamless integrations. If the update process were smoother and more stable, the overall experience would be much better.
What problems is the product solving and how is that benefiting you?
Talkdesk’s AI and multi-function applications are highly beneficial, especially the AI-generated call summaries, which have been incredibly helpful in saving time and improving documentation. The ability to quickly review key points from calls without needing to go through the entire conversation has made follow-ups and case management much easier.
A tool for almost every telecommunications business
What do you like best about the product?
Talkdesk has many innovative features that go beyond talk desk being a Auto dailer. Offering a lot AI features and reporting.
What do you dislike about the product?
Talkdesk can have some latency because of its size and if you are using the web browser version.
What problems is the product solving and how is that benefiting you?
Talkdesk has a feature called Speech to text transcription. This allow the AI to transcribe the speech on calls to text clearly and accurately. This means I know longer have to listen to calls and type out these transcript myself saving me a huge amount of time.
TalkDesk Daily User Review
What do you like best about the product?
I really love using the copilot feature to keep track of a conversation and be able to retrieve numbers and other key details from customer calls.
What do you dislike about the product?
I do not like that the aplication is locked ontop of all other windows unless minimizied, also I find that it pulls alot of resources and banwith to run at times.
What problems is the product solving and how is that benefiting you?
Talkdesk had replaced very utdated system that took multiple programs to do what Talkdesk alone can accomplish
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