Talkdesk
TalkdeskExternal reviews
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Talk Desk Is a very simple and easy app that you can use to talk to co workers and customers.
What do you like best about the product?
Talk Desk shows you a lot of information, it shows you were schedule and feed back from millions of customers
What do you dislike about the product?
Talk Desk does not update sometimes and I would need to restart and reload Talk Desk multiple times a day
What problems is the product solving and how is that benefiting you?
Talk Desk makes it easy to connect to the customers and Co workers
Awesome features, easy to use & easy to adapt!
What do you like best about the product?
Talk desk is extremely helpful with the copilot future because while taking a call, there’s sometimes I don’t understand what the customer says, and I can easily look at copilot and 99% of the time it is accurate on what the customer meant to say. Talkdesk is also amazing due to the fact that, English being my second language, it is very easy to understand any instructions to follow while being how to set up or how to fix an issue and talkdesk. Talkdesk is amazing to use and recommend!
What do you dislike about the product?
I would say that is the downfall of this program was that it was unclear regarding how to download the app of talk desk.
What problems is the product solving and how is that benefiting you?
Taking calls from customers that is extremely helpful to use because there might be times where we don’t understand what the customer saying and using the co-pilot future is something that is really helping a lot.
Love/Hate relationship
What do you like best about the product?
We love talkdesk and the team is super quick with any issues we have with the program. It is very smooth and organized.
What do you dislike about the product?
There does seem to be frequent issues we have to report however, the team is amazing at getting back with us.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for all of our phone calls that come into the office and we love how helpful the features are on the app like copilot
Always Getting Better and Better
What do you like best about the product?
I absolutely love Talkdesk. As a call center manager with over six years of experience, I can confidently say it's the best phone system we've ever used. It's incredibly user-friendly, packed with powerful features like Co-Pilot and AI, and constantly evolving with new innovations. Talkdesk has truly elevated the way our call center operates.
What do you dislike about the product?
Honestly, I can’t think of any downsides. If anything, I probably just need to explore more—like figuring out how to make it bilingual. That’s likely already a feature I haven’t tapped into yet. The platform is so robust, and I’m continually impressed by everything it offers.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a game-changer in helping our agents improve their communication. Its intuitive design and smart suggestions make it easy for agents to use more effective, customer-friendly language in real time. It’s also been incredibly helpful in tracking customer feedback through CSAT scores and even monitoring customer sentiment with the sentiment tracker—such a cool and powerful feature!
Correct and easy-to-use CTI
What do you like best about the product?
It is very easy to configure and show to the user
What do you dislike about the product?
There are some errors to solve in the field mapping in Salesforce Integration with Talkdesk for Salesforce
What problems is the product solving and how is that benefiting you?
Thanks to Talkdesk we have centralized customer telephone support across multiple agents.
Comfortable customer support
What do you like best about the product?
Simplicity and seamless transition between calls, chats and messaging. Everything is intuitive and nicely designed.
What do you dislike about the product?
The only downside i can think of is missing a Dark theme.
What problems is the product solving and how is that benefiting you?
The main function I like is having evaluations integrated into the same program as well as the AI summary which saves a ton of time and effort.
Most of the times, work great!
What do you like best about the product?
Most of the time, it works really well, the call quality is excellent, and it works perfectly even in other countries, which is amazing. I think the main thing is the co-pilot — without a doubt, it’s a HUGE help during calls. The co-pilot really changed everything.
What do you dislike about the product?
"As I said, most of the time it works well, and when it does, it’s perfect. But unfortunately, TalkDesk has major bugs quite frequently — like being unable to transfer calls, calls dropping, or certain data not updating (such as online agents) — and this happens often, so it becomes a serious issue. I believe that especially when a new update is released, bugs show up. Every time I see an update in the app, I already think to myself, 'Let’s see what the bugs will be this time.' I understand that the platform needs to constantly improve and evolve, but without a doubt, the priority should be keeping the basics working before trying to launch new and more advanced features in an update.
What problems is the product solving and how is that benefiting you?
I work at a company that uses Talkdesk, and it's great software when it's working properly, everyone loves it!
Simple, functional programming and reliable!
What do you like best about the product?
My favorite thing about Talk desk is being able to access the Co pilot feature! It comes in handy when I’m trying to recap on important information or information I may have missed during the call!
What do you dislike about the product?
I wouldn’t say I dislike talk desk, but I think what can use an improvement is sometimes my Question glitch , it will say I have a call on Que I will be on green ready for a call and nothing will come through!
What problems is the product solving and how is that benefiting you?
What I think they are solving for me is keeping the call scrip right next to the conversations tab ! As I mentioned sometimes we miss important information and it’s very beneficial to be able to look over and see the call script and what was being said ! It helps me verify addresses and names !
Talkdesk review
What do you like best about the product?
Talkdesk Review: A Game-Changer for Modern Call Centers
Talkdesk has truly revolutionized the way I manage and support my team. The platform offers an impressive suite of tools that go far beyond basic call handling, making it an all-in-one solution for workforce management, quality assurance, and streamlined communication.
One of the standout features for me is the Workforce Management (WFM) system. It gives me real-time visibility into what my team is doing throughout the day—from when they log in, to their active statuses, scheduled breaks, and lunch times. This has helped tremendously in balancing workloads, planning ahead, and quickly identifying gaps in coverage. It’s especially helpful in keeping our day organized and ensuring we’re staffing appropriately during peak hours.
Another feature I can’t speak highly enough of is the Call Evaluation Forms. They make it incredibly easy and efficient to review team members’ calls. The forms are customizable, and using them has cut down our review time drastically while still maintaining quality and consistency. It allows us to provide timely feedback and coaching without digging through long recordings or jumping between systems.
One of the most powerful additions Talkdesk has brought to the table is the AI-powered transcription and summary notes. This feature automatically generates a script of every call and provides an AI-generated summary note. This has been a game changer when needing to quickly look back at a specific call—whether it’s for coaching purposes, conflict resolution, or simply to verify what was said. No more listening to entire calls just to find one key detail. It’s saved hours of time and improved our responsiveness across the board.
In short, Talkdesk has helped us become more efficient, more informed, and more consistent in our service. It empowers leadership with the tools we need to manage smarter, while also supporting agents with a smooth and intuitive interface. It’s clear that the platform was designed with both supervisors and frontline agents in mind.
Talkdesk has truly revolutionized the way I manage and support my team. The platform offers an impressive suite of tools that go far beyond basic call handling, making it an all-in-one solution for workforce management, quality assurance, and streamlined communication.
One of the standout features for me is the Workforce Management (WFM) system. It gives me real-time visibility into what my team is doing throughout the day—from when they log in, to their active statuses, scheduled breaks, and lunch times. This has helped tremendously in balancing workloads, planning ahead, and quickly identifying gaps in coverage. It’s especially helpful in keeping our day organized and ensuring we’re staffing appropriately during peak hours.
Another feature I can’t speak highly enough of is the Call Evaluation Forms. They make it incredibly easy and efficient to review team members’ calls. The forms are customizable, and using them has cut down our review time drastically while still maintaining quality and consistency. It allows us to provide timely feedback and coaching without digging through long recordings or jumping between systems.
One of the most powerful additions Talkdesk has brought to the table is the AI-powered transcription and summary notes. This feature automatically generates a script of every call and provides an AI-generated summary note. This has been a game changer when needing to quickly look back at a specific call—whether it’s for coaching purposes, conflict resolution, or simply to verify what was said. No more listening to entire calls just to find one key detail. It’s saved hours of time and improved our responsiveness across the board.
In short, Talkdesk has helped us become more efficient, more informed, and more consistent in our service. It empowers leadership with the tools we need to manage smarter, while also supporting agents with a smooth and intuitive interface. It’s clear that the platform was designed with both supervisors and frontline agents in mind.
What do you dislike about the product?
There is honestly nothing to dislike about Talkdesk. Every feature they offer is thoughtfully designed and works exactly as intended. From call monitoring to workforce management and AI-generated call summaries, everything runs smoothly and helps make managing a team so much easier. On the rare occasion there’s a technical issue, their support team is incredibly responsive and quick to resolve it. They’re reliable, innovative, and clearly invested in making their platform the best it can be. Highly recommend!
What problems is the product solving and how is that benefiting you?
Currently we do not have any issues that talkdesk is needing to resolve everything is running smoothly!
TalkDesk is the best calls tool
What do you like best about the product?
How smooth and easy is to handle, the buttons are self explanatory and easy to locate, no difficult or complicated access points, makes our life easier
What do you dislike about the product?
Nothing, so far the best tool I've had in my life
What problems is the product solving and how is that benefiting you?
Pretty much helping me do my job, contacting customers in an efficient and great way, no white noise, no disconnections, pretty smoth and good functioning
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