Talkdesk
TalkdeskExternal reviews
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The best way to work with colleagues, customers, and make your day better!
What do you like best about the product?
The most helpful thing about talkdesk is how reliable that it is, you are able to always know that you can speak to a customer and they are able to call in and speak with us. As well as, how easy it is to access each function of it. I am able to always locate each area of work that I need to be in, how to make calls, being able to transfer, and I like how creative and colorful that it is.
What do you dislike about the product?
The only thing that is an issue is sometimes the connection, but I have learned that if I move my computer it greatly makes things better
What problems is the product solving and how is that benefiting you?
The problems that talkdesk is solving is any issues with customer communication. I am able to speak with a customer for as long as needed to be able to fix any of their problems, listen to them, hear any of their issues that they are having, learn about who they are, and come up with a solution. This is benefiting me because I am able to work to make sure the customer is taken care of, by speaking and consulting with other colleagues if needed, placing them on hold to gather information for them, and most importantly listening to everything that they need.
Keeping My Sanity (and Call Queue) in Check
What do you like best about the product?
What I like most about Talkdesk? It works. Like actually works.
Calls come through clear, I can see what’s going on with my team in real time, and I don’t have to click through 97 tabs to find basic info. It keeps things organized without being annoying or overcomplicated.
I also love being able to see everyone's status—mostly so I can silently judge who's been in “After Call Work” for a suspicious amount of time (you know who you are). The reporting is solid too, and helps me keep track of team performance without having to build some wild spreadsheet from scratch.
Basically, it does its job so I can do mine—and that’s all I really need from a system.
Calls come through clear, I can see what’s going on with my team in real time, and I don’t have to click through 97 tabs to find basic info. It keeps things organized without being annoying or overcomplicated.
I also love being able to see everyone's status—mostly so I can silently judge who's been in “After Call Work” for a suspicious amount of time (you know who you are). The reporting is solid too, and helps me keep track of team performance without having to build some wild spreadsheet from scratch.
Basically, it does its job so I can do mine—and that’s all I really need from a system.
What do you dislike about the product?
If I had to pick something I don’t love about Talkdesk, it’s that sometimes it moves a little slower than I do—which is saying a lot on a Monday morning.
There are moments when switching between screens or pulling up info takes just long enough to make me question if I clicked anything at all. Not a dealbreaker, just mildly inconvenient when I’m juggling ten things and trying to pretend I’ve got it all under control.
Also, some of the deeper reporting feels like it was built by someone who really loves spreadsheets. I appreciate the data, truly—but I’d love if a few things were just a bit more straightforward. Sometimes I just want the numbers without feeling like I need a decoder ring.
Nothing major—but these little things definitely stand out when you’re in the thick of a busy day.
There are moments when switching between screens or pulling up info takes just long enough to make me question if I clicked anything at all. Not a dealbreaker, just mildly inconvenient when I’m juggling ten things and trying to pretend I’ve got it all under control.
Also, some of the deeper reporting feels like it was built by someone who really loves spreadsheets. I appreciate the data, truly—but I’d love if a few things were just a bit more straightforward. Sometimes I just want the numbers without feeling like I need a decoder ring.
Nothing major—but these little things definitely stand out when you’re in the thick of a busy day.
What problems is the product solving and how is that benefiting you?
Talkdesk helps take the guesswork out of managing a busy customer service team. Before, it felt like we were piecing things together from different tools, hoping nothing slipped through the cracks. Now, we can see everything in one place—call volume, wait times, team activity, you name it.
It’s also helped with accountability in a big way. Being able to see live statuses and review calls easily means I can coach in real time and support my team better without micromanaging. And when someone says “I’ve been getting slammed all day,” I can actually see it and back them up.
It also keeps things smooth for customers—less hold time, quicker routing, and cleaner call handling. That means happier customers, and less stress for us.
It’s also helped with accountability in a big way. Being able to see live statuses and review calls easily means I can coach in real time and support my team better without micromanaging. And when someone says “I’ve been getting slammed all day,” I can actually see it and back them up.
It also keeps things smooth for customers—less hold time, quicker routing, and cleaner call handling. That means happier customers, and less stress for us.
I use Talkdesk every day, and it’s been super reliable while giving us great insights.
What do you like best about the product?
Co pilot has been great at recapping conversations with customers
What do you dislike about the product?
Sometimes the live view does take a minute to update
What problems is the product solving and how is that benefiting you?
recapping calls and having co-pilot is helpful
Talkdesk is recognized for fast help desks and extensive training resources
What do you like best about the product?
From an admin perspective, the reporting dashboards are clean and insightful, giving us visibility into agent performance and customer experience trends. The customization options, while technical, are powerful once configured correctly.
What do you dislike about the product?
Not any yet if i face will definetley Shared on that
What problems is the product solving and how is that benefiting you?
gents spent too much time on repetitive tasks like logging calls, writing notes, and summarizing interactions.
Reliable, With a Few Glitches Here and There
What do you like best about the product?
We've been using Talkdesk for awhile and overall, the experience has been wonderful. The platform offers a user-friendly interface and robust call center features that have helped streamline our customer service operations.
Call quality is generally reliable with minimal downtime.
The interface is intuitive and easy for agents to navigate.
Call quality is generally reliable with minimal downtime.
The interface is intuitive and easy for agents to navigate.
What do you dislike about the product?
Occasional bugs or lags, especially during peak hours.
Customization options could be more flexible, especially for more advanced workflows.
Customization options could be more flexible, especially for more advanced workflows.
What problems is the product solving and how is that benefiting you?
It used to be hard to know how I was doing or where I could improve.
Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance.
I can monitor my stats and hit my goals more consistently.
Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance.
I can monitor my stats and hit my goals more consistently.
Loooovvveee TalkDesk
What do you like best about the product?
I love the co-pilot feature. It's very helpful when I feel like I missed something in the conversation or when I didn't quite catch the name or address. I love being able to see reviews from calls I've made and it's really easy to navigate.
What do you dislike about the product?
The only thing I dislike is when it's not functioning properly and not refreshing. But it always gets fixed pretty quickly
What problems is the product solving and how is that benefiting you?
It solved the issue of taking calls without missing them since it's automatic. I never miss a call
Love TD when it works but it often has glitches
What do you like best about the product?
Love that you can go and see conversations with the customer so you can review what has been said
What do you dislike about the product?
Half of the time we try to transfer it won't work and there are often times when the calls don't come through but go to voicemail instead
What problems is the product solving and how is that benefiting you?
It helps track subjects so I can go back through past conversations
talkdesk review
What do you like best about the product?
i love that its an application i can use to make outbound and inbound calls
What do you dislike about the product?
the connectivity can be a bit frustrating at times
What problems is the product solving and how is that benefiting you?
allows my company to receive inbound and outbound calls
Talkdesk - Game Changer
What do you like best about the product?
They have unleashed more capability to maximize your Support Center impact. You have the ability to add these pieces seemlessly and easily. A great support team focused on your success.
What do you dislike about the product?
No dislikes just being able to stay alinged on ramp plans is critical.
What problems is the product solving and how is that benefiting you?
driving efficiencies in the operation and effectiveness in supporting our customers.
Best App for calls
What do you like best about the product?
Talkdesk makes it easy to sign on, get set up and get to work. The options for breaks or leaving are a good little laugh through tough days. Notating and copilot help so much when listening to past calls to make sure I haven’t missed anything. The feedback option makes it easy to check in on how I’m doing when it comes to my customers feelings. I definitely appreciate the effort that went into the talk desk design.
What do you dislike about the product?
I have had no real issues as of the time I’ve used talk desk. Nothing that I can currently say I don’t like.
What problems is the product solving and how is that benefiting you?
Makes it easy to transfer calls with in our employee group when needed. It manages calls so people are able to get through in a timely manner
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