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Good application
What do you like best about the product?
It is user friendly system. If you need support, you can call their phone number or email them. Their reponse time is fairly quick . What I also like is their Guarian Report which reports issue quickly and efficently.
What do you dislike about the product?
The fact that if a call gets tranferred to our third party provider we are still billed for it. Also, there are many reports to extract but with some practice it is clear and effective.
What problems is the product solving and how is that benefiting you?
We are experiencing some issues with reporting our inboud, missed calls and calls answered under our time threshold. With support from the TalkDesk team, it is clearer the difference between the different types of calls and how to quatify our information.
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Great teamwork
What do you like best about the product?
The staff and team at talkdesk are amazing to work with. They are super responsive and quick to resolve issues.
What do you dislike about the product?
The WFM product isn't my favorite, but it gets the job done.
What problems is the product solving and how is that benefiting you?
Call routing, voice authentication, virtual holds (callbacks), Full automated telephone banking system, live chat, SMS surveys. Tons of efficiencies gained!
Good but
What do you like best about the product?
The way we can handle calls, the stability and the support we have is really good
What do you dislike about the product?
the reports and the way to build it is complicated whe you dont have any assistance
What problems is the product solving and how is that benefiting you?
the stability is way better that the old service we have.
User adaptation is very easy. Reporting is quite complexe
What do you like best about the product?
Having a web platform to view dashboard and also an app to take calls
What do you dislike about the product?
Building reports and finding reports is quite complexe. Lots of options and difficult to make sure you are getting the results you need. Difficult to find call recordings. Charges time for transferred calls after the transfer is done.
What problems is the product solving and how is that benefiting you?
Less down time, as there are multiple companies using it, down time is fixed quickly.
Really great for the most part
What do you like best about the product?
I love that you can use phone, email,sms,and chat all in one place and that it can be integrated with other programs.
What do you dislike about the product?
It seems to get bugs more often than I would like, however they are quick to fix those problems.
What problems is the product solving and how is that benefiting you?
Talk desk has kept us from having to use multiple programs and has everything in one place.
Great Product
What do you like best about the product?
Easy to Pull data. I like using talkdesk because I can find the data I need quickly.
What do you dislike about the product?
When I use Salesforce Talkdesk reports they take a long time to pull from.
What problems is the product solving and how is that benefiting you?
We use talkdesk to understand how our customer experience team is doing.
10/10 Service
What do you like best about the product?
What i like the most fromTalkdesk is that is cloud based and that allows for easy deploymentand scalability, reducing the extenisve on-premises infrastructure and maintanance.
What do you dislike about the product?
What I dislike is the pricing, some collegues may find Talkdeskpricing structure to be on the higher side compared to the other contact center solutions, especially for small business with a limited budget.
What problems is the product solving and how is that benefiting you?
It has been solving our customer experince,Talkdesk is helping us deliver a better customer service experince by providing tools for efficienct communication and issue resolution in multiple channels.It enables agents to access customers information easyly reducing the need for customers to repeat the information and improving overall satisfaction. The great benefit we also receive is real time monitoring and supervision, Supervisors can monitor agents activities in real time, providing them with the oportunity to offer assiatnce or coaching to agents as needed.
talkdesk review
What do you like best about the product?
easy to use, very user friendly , great program for businesses
What do you dislike about the product?
sometimes it is down and i am unable to call potential customers
What problems is the product solving and how is that benefiting you?
being able to call potential clients all around the world is the best.
Talk desk product review
What do you like best about the product?
Talk desk ensure to provide transparent network in terms of calling. It has great customer service and is user friendly
What do you dislike about the product?
There is nothing in specific however they should get an option to add conference call
What problems is the product solving and how is that benefiting you?
There were times we were having call drops with smart desk but now talk desk has ensured to give us the best network for our business
Talkdesk has excellent customer support
What do you like best about the product?
Talkdesk requires a good internet network, at the point when the representatives have a good network, it has been very reliable. It blends with the Salesforce procedures through the buttons, no coding is required. The integration is pretty tight, We have encountered some minor issues, but they were easily resolved. The registrar scores a 10 for usability, I think it is the best representation of its kind that I have observed in different parts, it is very intuitive. In spite of the fact that, the contact core tab that is required to be kept up is not at all amazing. It's not very defined, the representatives don't take into account the voice email section and it may possibly be quite optimal.
What do you dislike about the product?
On certain occasions, error replies are not clear inside the video calls, the reasons why the number was not effective may not be evidently clear to an advisor. Stories have increased, however the ability to make stories through telephones is slow, clumsy and complicated to use. It is not possible to observe missed calls or voicemails on the identifier, it must possess a tab that is available. I know it is a design alternative to preserve the GPS screen as simple as possible, however it would be wonderful to be able to observe this.
What problems is the product solving and how is that benefiting you?
The word Talkdesk is used in marketing, sales and finance. It is very mixed with respect to Salesforce, and has been used in order to increase the speed of response and transparency of actions, within sales. It is possible to execute and measure prospect response times accurately, in addition to initiating CRM automation from the moment a conversation is completed. This has saved the marketing group a lot of time and we would never use our old, failed VOIP for business program again.
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