Talkdesk
TalkdeskReviews from AWS customer
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Poor substitute for our previous system
What do you like best about the product?
It works part of the time. It looks nicer than some other systems.
What do you dislike about the product?
It may be due to our current plan, it is possible that there are better plans that would do what I am about to complain about.
There are no call recordings. You are unable to see when an agent is on the phone if you are not a supervisor. There is constantly a delay in audio between us and the customer. The reporting is not intuitive in the slightest. It has been down numerous times in the past year. Anyone expect adminitrators are unable to access support leaving to delays in getting questions answered. Support is slow and oftentimes unhelpful. The contacts did not integrate from our previous system well and there are numerous numbers that have multiple contacts for seemingly no reason. Searching the contact screen in talkdesk is a nightmare.
There are no call recordings. You are unable to see when an agent is on the phone if you are not a supervisor. There is constantly a delay in audio between us and the customer. The reporting is not intuitive in the slightest. It has been down numerous times in the past year. Anyone expect adminitrators are unable to access support leaving to delays in getting questions answered. Support is slow and oftentimes unhelpful. The contacts did not integrate from our previous system well and there are numerous numbers that have multiple contacts for seemingly no reason. Searching the contact screen in talkdesk is a nightmare.
What problems is the product solving and how is that benefiting you?
From my knowledge, none.
Very complete CRM to manager Phone channel
What do you like best about the product?
Great usability and data dashboards. Our KAM is very attentive and has been a true partner in solving business problems together
What do you dislike about the product?
The price point is a little bit high for ~100-150 licenses range
What problems is the product solving and how is that benefiting you?
Talkdesk allow us to take inbound calls from customers and perform Outbound calls for Collections and sometimes support
Good, meets the expectation.
What do you like best about the product?
It is favorable to have the option as an administrator to view statistics by user and the integration with HubSpot.
What do you dislike about the product?
Really several things, the most important is daily access, you cannot have an open session in the APP and another on the web, this makes it difficult to transition between channels, for example, to listen to calls from the web and want to make calls again from the app, also the ringtone is unusual, it is not known if it is really calling or not, if the number is wrong or not.
What problems is the product solving and how is that benefiting you?
Indeed, being able to gather commercial management in a single software, audit it, evaluate it, and have control over the quality of each call made by the advisors.
A reliable VoIP service.
What do you like best about the product?
Being able to track connected users and their status at all times is very useful for me.
Its usage is simple and intuitive, suitable for daily use.
The support team's response is very quick.
Its usage is simple and intuitive, suitable for daily use.
The support team's response is very quick.
What do you dislike about the product?
The shift rotation generator could be greatly improved.
What problems is the product solving and how is that benefiting you?
Call management by multiple agents depending on the origin of each call.
Recommended reporting tool
What do you like best about the product?
Talkdesk is a highly recommended tool, with which you can communicate by telephone with customers, as well as perform a wide range of call follow-ups and reports to take into account and have a continuous improvement of the service provided.
What do you dislike about the product?
Some wireless headsets do not allow you to answer calls if you are not in front of the computer.
What problems is the product solving and how is that benefiting you?
It is very useful to be able to record calls so that you can listen to them again. This can avoid misunderstandings with customers and improve quality.
Customer Service
What do you like best about the product?
Easy to learn
Audio qulaity is good, reliable
Easy to implement
Audio qulaity is good, reliable
Easy to implement
What do you dislike about the product?
Filters very limited
Reporting is complicated and antiquated
Random glitches (disconnected calls, activities page wont load or update)
I cant see who is on a current call
Takes too long to update last call
Reporting is complicated and antiquated
Random glitches (disconnected calls, activities page wont load or update)
I cant see who is on a current call
Takes too long to update last call
What problems is the product solving and how is that benefiting you?
Incoming and outgoing call flow, about 100-200 calls per day. Customer service and sales function for a customer base of 3500.
Talkdesk review
What do you like best about the product?
I like the format and the way it is designed should be for optimum experience.
What do you dislike about the product?
It is not user friendly and the consistency in errors is more constant than the reliability.
What problems is the product solving and how is that benefiting you?
We only are allowed the basic version of talkdesk and that is not optimal for our needs. As a team, we do wonder if we were given the full use of what Talkdesk has to offer if it would be more beneficial. However, this version does not lend itself to ease of our purposes. It's difficult to filter through contacts, the filter system as a whole is lacking and does not make running reports beneficial.
Not User Friendly - many issues
What do you like best about the product?
I do not like anything about Talkdesk. I have nothing positive to say.
What do you dislike about the product?
When Talkdesk changed to Workspace, it still was never fully complete with the transition from Legacy to Workspace. It still does not have the functionality of seeing who is assigned to what number. I have to open every number record and then see who is assigned to it. There are always outages, issues with the Workspace app, and poor sound quality.
What problems is the product solving and how is that benefiting you?
N.A
talkdesk review
What do you like best about the product?
ease of use, very easy to contact support
What do you dislike about the product?
nothing for now, even the reports avec accessibles. System is not slow
What problems is the product solving and how is that benefiting you?
Our call center is using it
Solid tool for our 300+ team
What do you like best about the product?
Configured nicely with Zendesk, I like our CSM and AE, relatively user friendly
What do you dislike about the product?
Pushy for 2+ year contracts, the desktop app can be annoying to resize/allows sits on top of screens, glitchy and very sensitive to internet connection
What problems is the product solving and how is that benefiting you?
Our customer support team uses Talkdesk and we use the studio flow to set up a robust IVR
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