Talkdesk
TalkdeskExternal reviews
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Talkdesk review
What do you like best about the product?
Talkdesk allows me to place a customer on hold and unhold them without having any latency when speaking to them. It also shows me the statuses of my collegues
What do you dislike about the product?
I love everything about talkdesk as it makes my life easy
What problems is the product solving and how is that benefiting you?
I'm able to interact with customers. I'm also able to hear them loud and clear. Talkdesk plays a huge role in making sure I see the correct status that I'm on
I started as a Senior Customer Support Associate and now work as a Customer Experience Specialist.
What do you like best about the product?
Starting in my role as handling customer calls I obviously used Talkdesk more frequently, but now working as a Customer Experience Specialist, I have gained a deeper focus on creating positive customer experiences. I highly value the ease of use and seamless integration offered by Talkdesk in my current role. Its features significantly enhance the customer experience both during and after calls, and I'm pleased to report that there are minimal imminent disruptions or delays that could negatively affect the customer experience.
What do you dislike about the product?
Overall, I find the Talkdesk platform highly enjoyable due to its ease of navigation, seamless integration with other call groups, and useful features like callback options. In the event of a technical outage, I have confidence in our support team to resolve the issue quickly.
What problems is the product solving and how is that benefiting you?
We occassionally experience various outages, and we have a dedicated team that addresses this feedback to resolve the issues promptly.
A great phone system but a few of the features a bit half-baked.
What do you like best about the product?
Managing the IVR flow is very easy and doesn't require any coding skills. Talkdesk staff are very accessible and have been only to regular (bi-weekly) meetings since we implemented. They also innovate frequently are release new features (and upgrades to existing features) on a quartelry basis.
What do you dislike about the product?
The phone system is not as stable as our previous vendor. Outtages are uncommon but happen more frequenty that we'd like. Many of the features they release are somewhat barebones and it can take a while for many common sense features to be fully fleshed out. The support staff is also not the best about closing the loop.
What problems is the product solving and how is that benefiting you?
They provide many self service tools to optimize our IVR and help deflect customer calls. The reporting tools are also very robust and relatively easy to use.
21st Century Phone System
What do you like best about the product?
- ease of reporting
- custom dashboards
- TD Agent Assist
- custom dashboards
- TD Agent Assist
What do you dislike about the product?
- TD Agent Assist accuary and ability to summarize long calls
What problems is the product solving and how is that benefiting you?
Talkdesk is the primary software solution in our Contact Centre for all phone based client interactions.
Easy to Navigate
What do you like best about the product?
It is Visually easy to look at all day.You are able to customize to fit your work style and preferences. The incoming call window with information helps prepare you enabling you provide better customer support.
What do you dislike about the product?
We are not able to use the spellcheck feature in our chats.
What problems is the product solving and how is that benefiting you?
Once place to receive calls and chats enabling you to manage workflow and volumes.
Great for Any Call Centre
What do you like best about the product?
Talkdesk is extremely easy to navigate as a customer support rep. It is able to track your conversations and create an AI summary within seconds, which can be very helpful on a time crunch. Talkdesk also allows you to re-listen to your calls easily. Talkdesk is constantly working on upgrading their features and smoothing out any glitches that may occur.
What do you dislike about the product?
Talkdesk can sometimes have glitches and technical issues that can disrupt calls, however in my experience the issues are esclated and resolved very quickly.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me create cases with ease by creating a transcript of my call, alongside the timestamp from when the caller/agent were speaking
Talkdesk
What do you like best about the product?
Talkdesk is user-friendly and very much simplifies work.
What do you dislike about the product?
So far there is none that I dislike about Talkdesk, it is interesting to use.
What problems is the product solving and how is that benefiting you?
Talkdesk makes work more easier by enabling us to see caller's details, check aux codes of other agents, track activity times of aux codes, search and listen to recorded calls. The list is just endless.
Great & Reliable Program
What do you like best about the product?
User friendly, and very easy to train new agents coming in.
What do you dislike about the product?
Sometimes there are update issues and you cannot see the status of other agents available.
What problems is the product solving and how is that benefiting you?
Program we were using prior to Talkdesk, we could not see the availability of other agents in different departments within our Customer Service Center. Talkdesk as allowed us to be able to communicate more easily within deparments.
A wonderful system for smooth operating
What do you like best about the product?
As a Customer Service Representative, having the right tools can make all the difference in delivering exceptional service. TalkDesk has proven to be an invaluable asset in my daily workflow. Its simplicity and user-friendly interface make it incredibly easy to navigate, allowing me to focus more on my customers and less on technical difficulties.
From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform.
From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform.
What do you dislike about the product?
While my overall experience with TalkDesk has been very positive, like any technological tool, it isn't without its occasional hiccups. There are rare instances where I experience disconnection issues or my microphone might disconnect. However, these occurrences are infrequent and have not significantly impacted my ability to perform my job.
What problems is the product solving and how is that benefiting you?
TalkDesk has significantly improved my efficiency as a Customer Service Representative by integrating AI dialogues and providing automatic summaries at the end of each call. These features have made my work more streamlined and less stressful, allowing me to focus on delivering top-notch service. the overall experience with TalkDesk has been exceptional, and I highly recommend it to anyone looking to enhance their workflow with advanced AI tools.
Simple and Easy to integrate with Zendesk
What do you like best about the product?
I like Talkdesk's intuitive interface, robust analytics, and seamless integration with Zendesk
What do you dislike about the product?
Limited customization options within the application.
What problems is the product solving and how is that benefiting you?
Phone support for our customers
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