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Talkdesk

Talkdesk | 1

Reviews from AWS Marketplace

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External reviews

2,403 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Imogen R.

Quick solution for call center problem

  • October 11, 2023
  • Review verified by G2

What do you like best about the product?
Talkdesk is easy to operate and implement because they has a good call center features that is helping our agent to access the data and information they need quickly. Accurate information that we recall from plaform like Shopify can be access using the Integration connector.
What do you dislike about the product?
I have no dislike regarding Talkdesk. We manage to get all we want from this platform and has using it as our daily customer sevice manager.
What problems is the product solving and how is that benefiting you?
Monitoring agent performance and effectiveness can be view from the dashboard insights. It will display all the activity and how busy each agents is in responding to customers inquiry.

    Lucy D.

Easy adaptation for a customer service

  • October 11, 2023
  • Review verified by G2

What do you like best about the product?
The best features of Talkdesk is its AI omnichannel engagement that make it easy for support agent to manage different communciation channel at the same time. Agent has a better insight on data and make it easy for them to implement integration with ecommerce data.
What do you dislike about the product?
No hate or dislike with Talkdesk. Their customer service helped us along the installation and configuration of the platform with our business software.
What problems is the product solving and how is that benefiting you?
Things that benefits us after Talkdesk are with the efficient agents productivity. Agent now can have access and information to help customer solve their problem and issues easier.

    Hayden S.

Great platform for a call center

  • October 11, 2023
  • Review verified by G2

What do you like best about the product?
Talkdesk is helpful in making call center and digital customer support service easy to implement and use. Various features and integration option with ecommece platfom like Zendesk is available.
What do you dislike about the product?
Integrated service for collaboration between agents and employee isn't easy to setup. That is the only real issues that we had with Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk give seamless connection with Microsoft Team that we use for collabroation and quick communication medium. It has improve our collaboration and able to parsing information quicker.

    Reece V.

Easy management for call center

  • October 11, 2023
  • Review verified by G2

What do you like best about the product?
Talkdesk is an easy call center application that has all what we need for managing customer service. The automatic call distributor help user to be able to connect with our agent quickly. Integration with Zendesk alllow us to manage digital support ticket and the process to implement it is easy.
What do you dislike about the product?
There is not least helpful subject with Talkdesk. All tools has it own importance to make our call center easy for daily use. We had no issues with Talkdesk for now.
What problems is the product solving and how is that benefiting you?
Talkdesk manage all the call and categorized each call charecteristic. It has make the management of all the call easy and produce an extensive weekly report for our audits.

    Isabel P.

Talkdesk review after two years of usage

  • October 10, 2023
  • Review verified by G2

What do you like best about the product?
Talkdesk is a true solutions for a call center that is easy to implement and has all the features to make the management easy. I love the voicemail transcription that allow me to record our greeting for voicemail message. Daily usage for this software is not an issue.
What do you dislike about the product?
I have no experience with any problem and bug that make me dislike Talkdesk. Some loading issues has happen, but it is not a major problem for us.
What problems is the product solving and how is that benefiting you?
Talkdesk has its customized features and tools that is specialized for retail industry. We use the AI powered report and analysis to create a customer base that is loyal to our brands thru amazing customer service.

    William C.

TalkDesk help in contact center management

  • October 10, 2023
  • Review verified by G2

What do you like best about the product?
Easy implementation by TalkDesk because they need no installation and work on the cloud based. We integrate it with Microsoft Team to help managing customer data and communication between Agents. Many features to revamped AI analysis and automation.
What do you dislike about the product?
I have nothing that I dislike with Talkdesk. We have an enjoyable experience especially when their support team is always there to help with our configuration.
What problems is the product solving and how is that benefiting you?
Talkdesk solved our issues with call center infrastructure and customer knowledge data. All the data is stored on the cloud storage that we can add on from various of service gthat Talkdesk providing.

    Bonnie L.

Call center solutions

  • October 10, 2023
  • Review verified by G2

What do you like best about the product?
Talkdesk has many option and features that helps us accelerate support response for user tickets. It is easy to implemented this changes with our current workflows because it has many integration like SalesForce that make the data transfer process easy.
What do you dislike about the product?
No dislike with this awesome platform. We have use TalkDesk daily for over two years and has nothing but satisfaction with their service and excellency.
What problems is the product solving and how is that benefiting you?
Using the self-serving virtual agent has many benefits for us. Users can use the live chat to check and get information by themself and get the info immediately without having to connect with our personnel or agent.

    Keyurvan K.

Evolving Contact Center Solution

  • September 22, 2023
  • Review verified by G2

What do you like best about the product?
Simplicity of the solution. It serves the basic and some advanced call routing requirements. it is easy to use solution.
Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min.
What do you dislike about the product?
Not easy to implement for the first time as the Pre-sales/ Sales & implementation support needs lot of improvements.
Advanced routing features are limited - e.g. Skill based routing not available. Workarond are lengthy and become too much to maintain.
Integration with other systems /platforms is again suffred by implementaion support and Customer Support is not equiped to handle Integration efforts.
What problems is the product solving and how is that benefiting you?
We needed to get off Skype for Business as it was about to sunset and then implemented contact Center solution was not capable of working with UCaaS.
TalkDesk solution met the requirements and fit budget.
We are using it for Contact Center Solution for our Customers and Employees as well.

    Fund-Raising

Overall great

  • September 07, 2023
  • Review verified by G2

What do you like best about the product?
It's really easy to use and works great.
What do you dislike about the product?
This is about the MAC application: I can't change the sound settings, I need to keep changing my headset volume every time I receive a call

Edit: Rate changed - When I take the lunch and the computer gets the Lock Screen for inactivity, the application automatically set me to offline, and this cause me paying problems. Maybe you should change this status after long periods of time.
What problems is the product solving and how is that benefiting you?
You can use it anywhere

    Leisure, Travel & Tourism

Terrible Post deployment services and misguidance at the Demo stage

  • August 24, 2023
  • Review verified by G2

What do you like best about the product?
Very little. Not the user-friendly tool they project themselves to be.
What do you dislike about the product?
The technical support during the implementation phase is minimal and outsourced. The contract support after implementation is also minimal and useless.
What problems is the product solving and how is that benefiting you?
We were looking for a phone system that supports basic call center operations. We were presented a tool very different at the demo stage than what we have post implementation.

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