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Great product!
What do you like best about the product?
Easy to use and integrate with CRM systems
What do you dislike about the product?
The built-in reporting Talkdesk offers could be better.
What problems is the product solving and how is that benefiting you?
Managing all sales and customer calls
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Works great overall
What do you like best about the product?
I like how easy it is to customize the system to fit our business' needs.
What do you dislike about the product?
I would love it if the built-in reporting was a little more powerful. Right now, to do some of what we need to do we have to pull a CSV and work through Excel.
What problems is the product solving and how is that benefiting you?
We needed advanced routing and better live reporting.
Exceptional product!
What do you like best about the product?
The ease of use with Talkdesk! It works well and syncs great with Zendesk which is super imperative for a customer support rep!
What do you dislike about the product?
Sometimes the quality of the calls is not always 100%
What problems is the product solving and how is that benefiting you?
Easier for our customer support reps to work quickly & efficiently!
My experience has been great so far.
What do you like best about the product?
Numbers are easy to find also easy to use, the site is very easy to work and it makes our jobs alot easier.
What do you dislike about the product?
The loading is often very slow, sometimes it disconnects but does not show it right away. It is very slow sometimes and does not work alot of the time.
What problems is the product solving and how is that benefiting you?
missing calls is not always a missed call but a caller hanging up.
The worst dialer
What do you like best about the product?
The voicemail drop is nice. Click to call functionality is pretty basic but works
What do you dislike about the product?
Constant issues with audio quality and the other end being able to hear me. I have tested my bandwith and am connect via eithernet cable so I know that it no the problem. I can often not go through the prompts of a digital attendant. There is very basic salesforce integrsation which calls log a task but you can not manage exisitng task or set a follow up. There is no mobile app and there is no ability to click to dial to a cell phone
What problems is the product solving and how is that benefiting you?
Got me.
Recommendations to others considering the product:
This tool seems aimed at call center environments but is not very useful to a sales floor making outbound dialing efforts. I would recommend you avoid this product as a sales team there are much better applications out there with CRM functionality.
Ask about timelines and roadmap for better salesforce and CRM integrations. Also, the development of a mobile app.
Ask about timelines and roadmap for better salesforce and CRM integrations. Also, the development of a mobile app.
Talkdesk
What do you like best about the product?
It provides a fairly user-friendly interface and easy way to have our entire support team take calls from customers as well as return calls, all while working remotely.
What do you dislike about the product?
There is no direct connection to Power Bi. This would be useful for our organization to perform more advance reporting without having to utilize exports. The reporting snapshots provided are great for spot checking certain aspects of phone performance, but increased ability to compare the data within the reporting section would likely improve their usefulness.
What problems is the product solving and how is that benefiting you?
Talkdesk is a really easy interface that is dead simple - I don't have to worry about scrambling through a complicated interface in order to make a call. It's as easy as picking up a phone.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
Recommendations to others considering the product:
I love Talkdesk
Just fine
What do you like best about the product?
I like the ability to have your phone hover as a widget in the corner of your screen. I don't always use it because I find it overwhelming, but sometimes it's handy if I'm only looking for incoming phone calls and want to make sure I don't miss anything.
What do you dislike about the product?
I dislike the symbols used for incoming, outgoing, or voicemail. It's kind of confusing.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for phone support. We've realized that some of our clients really enjoy talking to someone on the phone rather than over email. It's very personal, and you personalities shine through more!
Recommendations to others considering the product:
There's a bit of a learning curve if you've never used a phone support system, but all in all it's pretty user friendly.
Delivering Exceptional Customer Experience
What do you like best about the product?
The interface is easy to use for the agents. There is a lot of flexibility on how to set up the system and it was easy to implement. And not to forget to mention, the reporting aspects of the system are good.
What do you dislike about the product?
I wish Talkdesk had a report I could see who purposely skipped over the phone call.
What problems is the product solving and how is that benefiting you?
Good reporting capabilities, and improvements to the voice quality to Asia. Both were realized.
I love talkdesk very helpful
What do you like best about the product?
tracking my stats is great i love it very helpful
What do you dislike about the product?
i have no dislikes of talk desk i love it
What problems is the product solving and how is that benefiting you?
Keeping up with calls
Wonderful, dreaming,and out of this world.
What do you like best about the product?
What i like the best is, everything about TalkDesk is perfect. They help you out so fast and they get the job done within 5 minutes. They also go live with you if anything goes wrong. Stay login in to your email and they send you one back quickly. There work is so fanstatic and unbelievable. There work of line is just great so people should feel inspired by there work. You'll Love it i promise. Think about the work they do the effort they bring to the table. You will be surprise i guaranteed it.
What do you dislike about the product?
I do not dislike anything about TalkDesk. There is nothing here negative about it. Its just so wonderful. I don't think no one who uses TalkDesk and if they have an issue they respond within minutes.
What problems is the product solving and how is that benefiting you?
TalkDesk provide an experience i would never imagine. They help in any way possible to get you using TalkDesk. I have realized that they get the issue fix so quickly and have you up and running within 5 minutes. There is no solving without TalkDesk. Its just so amazing and great and gives you hope.
Recommendations to others considering the product:
TalkDesk is wonderful if we all love it, so its the best out there. TalkDesk shows us the thing no one else can show up, they go live with you and help you through every process there will be. Us TalkDesk, because its wonderful and if i love it, you all with love it as well.
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