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Enhancing customer support through Talkdesk
What do you like best about the product?
I like it when I can know where a call is coming from. Numerous calls from one area help to interrogate the delivery of services in the locality
What do you dislike about the product?
I did not like the inability of Talkdesk to compile reports to show the pattern of calls in a given period. This feature would make it easy to know the months or trading periods when the highest or lowest calls were made
What problems is the product solving and how is that benefiting you?
We are solb=ving the problem of having to trace caller information and this has made the response efficient. Secondly, Talkdesk has made the retrieval of calls easy since the interface allows one to view missed calls
Recommendations to others considering the product:
I would recommend Talkdesk particularly if you want to improve the customer experience when they call your business. Its elaborate interface is easy to use and it would only take a couple of weeks before your staff is well-acquainted with its us.
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User Friendly
What do you like best about the product?
Is a very simple tool to use and to start with even for starter users with no knowledge about telephony systems. With talkdesk it's possible to adapt to every scenario
What do you dislike about the product?
Real-time tracking
Even knowing that a tool has been evolving I think that the live reporting has room to improve especially to track different queues at the same time.
Even knowing that a tool has been evolving I think that the live reporting has room to improve especially to track different queues at the same time.
What problems is the product solving and how is that benefiting you?
Personalized reporting; simplicity; adjustable to several scenarios.
Regarding Timezone Talkdesk follow correctly the daylight changes minimizing impacts on end clients
Regarding Timezone Talkdesk follow correctly the daylight changes minimizing impacts on end clients
Recommendations to others considering the product:
Easy to Use and adapt to several scenarios.
Talkdesk is great
What do you like best about the product?
Talkdesk is great, great call quality, easy to use and understand, I use it everyday where I work.
What do you dislike about the product?
Nothing I can think of. I haven't run into any problems.
What problems is the product solving and how is that benefiting you?
Easy to call off a computer and easy to track your calls.
Talkdesk is great for a call center environment
What do you like best about the product?
I love that Talkdesk is cloud based. As long as you have access to the internet, you have access to Talkdesk.
What do you dislike about the product?
Talkdesk is improving their product rapidly, but some of the features I'm looking for are not expected to come out tell early next year. I am hoping for some improvements in their dashboard customization options.
What problems is the product solving and how is that benefiting you?
We partnered with Talkdesk to help our inside sales and service agents. They needed access to a tool that would integrate well with our CRM. Talkdesk integrates very well.
Recommendations to others considering the product:
I recommend taking a good look at the support you are receiving with your current vendor, and with those you are comparing against Talkdesk. Talkdesk has great support, and in the end, that is one of the most important attributes of any provider.
A great phone system for your support team
What do you like best about the product?
It's super-easy to setup and maintain. We can make changes on the fly and adjust settings to serve our clients better. The automatic queue callback feature is amazing.
What do you dislike about the product?
It's not the cheapest solution out there. Our feature requests aren't always acted upon quickly.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for inbound calls to our customer support team. We have multiple products and have our call groups/queues set up by product. We keep the IVR slim (one option per product) and our customers seem to like how quickly they're able to get to a real agent.
We outgrew 8x8's features and were looking for a more robust call center solution. Talkdesk has been perfect for us.
We outgrew 8x8's features and were looking for a more robust call center solution. Talkdesk has been perfect for us.
Talkdesk is awesome!
What do you like best about the product?
The ability to sign in is not tied to a phone number but an email account. Managing accounts is also easy as you can create an account and assign a phone number with no issues.
What do you dislike about the product?
The reporting available isn't the best as it it captures calls made and calls connected but doesn't track ATT.
What problems is the product solving and how is that benefiting you?
TalkDesk enables my TMs to easily contact customers with no issues in connection or reliability of their contact rate.
TalkDesk - Convenient but lacking in quality
What do you like best about the product?
I like the ease of use and convenience. The reporting and analytics is also a good feature.
What do you dislike about the product?
The inconsistency and call quality can be frustrating. People on the receiving end of my calls frequently have a hard time hearing me and my voice can cut in and out. There is also a noticeable delay when other's answer my calls and I often miss the first few words they say after answering.
What problems is the product solving and how is that benefiting you?
TalkDesk allows a large number of sales reps and account managers to make calls every day. It also enables us to record and monitor all the calls.
TalkDesk Review
What do you like best about the product?
TalkDesk is great for small or start up businesses to funnel calls to the right teams. It can be used to monitor calls and improve agent call quality which help our company. Sometimes escalated calls need to be recorded so we can refer back to them as need be talkdesk is useful here as well.
What do you dislike about the product?
I dislike the fact the sometimes it glitches when trying to fetch data when calls are coming through. Talkdesk does occasionally drop calls occasionally. Talkdesk sometimes has a delay in the line, making it difficult to speak and have conversation with the customer. It does rely on an internet connection, so you must have good speed and bandwidths.
What problems is the product solving and how is that benefiting you?
Managing call volumes, monitoring calls, and funneling calls to the correct avenues. TalkDesk has benefited our business to improve talk times and provide better customer service.
Recommendations to others considering the product:
Sometimes it's glitchy but overall work really well.
TalkDesk is an essential addition to our Customer Success team
What do you like best about the product?
The easy implementation with our platform ServiceNow.
What do you dislike about the product?
the lack of staying up to date in certification with the latest version of ServiceNow
What problems is the product solving and how is that benefiting you?
Supporting our customers using our SaaS product.
Recommendations to others considering the product:
Easy to setup with ServiceNow platform
Great for our eCommerce business
What do you like best about the product?
-Very user friendly and easy to navigate
-Records all calls
-Good connection (as long as you have good wifi, as any eCommerce company needs)
-We can connect our off-shore agents to the same technology and transfer escalated calls
-Records all calls
-Good connection (as long as you have good wifi, as any eCommerce company needs)
-We can connect our off-shore agents to the same technology and transfer escalated calls
What do you dislike about the product?
-Can drop calls if wifi gets disconnected but this is not often
What problems is the product solving and how is that benefiting you?
TalkDesk has drastically helped us improve our quality assurance efforts, which helps us improve our customer experience through improving the quality of our calls/interactions.
Recommendations to others considering the product:
It is better for us than Five9, worth checking out/comparing
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