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Easy access
What do you like best about the product?
It’s very easy to access. Easy to use this.
What do you dislike about the product?
Sometime, it gets slow when we use talkdesk continuesly.
What problems is the product solving and how is that benefiting you?
I’m working in customer service so it helps alot in concenecting with customers.
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A Necessary Tool
What do you like best about the product?
A must-have tool for call monitoring. It provides you with a user-friendly interface. Talkdesk is one stop shop for call recording, voicemail, real-time call metrics and many more resources essential for monitoring calls.
What do you dislike about the product?
Talkdesk callbar is a bit tricky in this sense and could be improved in many ways.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to dial and take calls from all around the world while keeping our call service levels at an all-time high. Talkdesk's support service is one of best and always helpful.
Recommendations to others considering the product:
One stop shop for all your call monitoring needs.
Best Experience And User friendly
What do you like best about the product?
The best thing about is this app - speech quality, clarity, data storage and status changes. This application has several good features including different status and else.
What do you dislike about the product?
Nothing to dislike about it. User- friendly and I work in a large industry with many other individual where this works perfectly good.
What problems is the product solving and how is that benefiting you?
As I am a part of live support team, we usually use talk desk to communicate with customers and other agents. There are so many benefits for the app where it provide different features like call log, auto dial, status changes and else
Pretty Smooth
What do you like best about the product?
The record keeping and simple layout, recordings are easyly reachable
What do you dislike about the product?
sometimes lil buggy, lil too long loading pages, rarely tho
What problems is the product solving and how is that benefiting you?
the business works on talkdesh, contacting clients 24/7 by 1000+ agents.
Talkdesk has improved the quality and productivity of our Contact center.
What do you like best about the product?
It is Easy to use and offer a great range of services/features. Their customer service and level of support is amazing!
What do you dislike about the product?
TD reports could be improved instead of having to connect a third party partner through their app store for this purpose.
What problems is the product solving and how is that benefiting you?
1/ more visibility on our contact center KPI's to make the right business decision.
2/ Provide a better customer experience with the different services offered by TD.
2/ Provide a better customer experience with the different services offered by TD.
Great service and easy to use tool!
What do you like best about the product?
For me how easy the tool is to use and its great integration with Salesforce. We have been using Talkdesk for almost two years and we couldn't be happier. Their service is A+ and the 1-1 relationship with our account manager really helps move forward with the tool!
What do you dislike about the product?
The call connections can be a little up and down from time to time, but their service team is always there to help identify and resolve the issue.
What problems is the product solving and how is that benefiting you?
We work in the middle east market and having a local number from that region can be very difficult, luckily for us Talkdesk has local MEAST numbers for us to use to speak to our customers. Also we needed a tool that could integrate well with Salesforce.
Recommendations to others considering the product:
Everyone should give Talkdesk a try!
TalkDesk for Phone Support
What do you like best about the product?
TalkDesk was one of the easiest solutions we were able to set up in 2017, and looking back we're extremely happy with our choice. After interviewing our agents they continue to rave about the ease of use, how easy it was to actually adopt the product, and how great the integration with Zendesk works!
What do you dislike about the product?
Nothing huge to dislike according to our agents besides the inevitable errors from a web based tool. Those usually fix themselves and everyone can return to their routine.
What problems is the product solving and how is that benefiting you?
Before Nov 2017 we did not have phone support. We knew we wanted to offer this solution for our customers and decided to couple it with a new success program offering which customers pay for. We have 3 different tiers and customers have access to phone support (priority phone support in the higher prices tiers) and sessions with Customer Success Managers. We've had great feedback from customers who enjoy being able to call with customers and it has helped increased our ASP.
Recommendations to others considering the product:
I've really enjoyed working with our CSM at TalkDesk who has kept us up to speed with all the new releases and what is upcoming.
User-friendly and easy to use
What do you like best about the product?
The ease of installation, usage, and fast reporting tools. Easy to be set up for new agents and changed for the current ones, along with the user-friendly UI, which allows prompt assigning of different roles, access, and support lines.
What do you dislike about the product?
Actually, the tool is really user-friendly, even for the admins. However, It will be a good option to have the calls/chats distribution prioritization a bit more customizable. I've run over the default prioritization, which is quite logical and brings a lot of sense and light over the talkdesk work, but it would be great to have the option to prioritize the distribution to a particular agent and then to change this prioritization to another one. Especially, when we work on different languages, level of expertize, and have different contact channels.
Still, I'd recommend the product to everyone, which needs a quick and user-friendly software.
Still, I'd recommend the product to everyone, which needs a quick and user-friendly software.
What problems is the product solving and how is that benefiting you?
Using it for technical support and the product works great for us. I, as a supervisor, am using the different reports on a daily basis. Really happy to have the quick, as it is crucial for the fast pace of the team's work. In addition, I need to permanently add and remove lines and rights to the agents, depending on the current workflow.
Recommendations to others considering the product:
User-friendly for both using as an agent and supervising. The reports are informative and fast-generating. The new setup is done in a minute, along with assigning or de-assigning lines, rights and access level of a particular agent
Good product that will great in time.
What do you like best about the product?
The IVR setup was very customization, especially when integrating with Salesforce. My background is not in call center setup, but I was able to figure out how to do this.
The call metrics, both historical and live, are instantly available as soon as we turn on.
The call metrics, both historical and live, are instantly available as soon as we turn on.
What do you dislike about the product?
The custom call metric reports are nice, but not easy to if you need to manually change. The reports are very ridged and I eventually decided it was easiest to pull all the call data into excel. I hope future updates make this easier to manipulate.
What problems is the product solving and how is that benefiting you?
We were able to provide our an IVR to our 800 number immediately. Once this was put into place we were able to monitor our departments to find out how improve our service levels across the company.
My executive reporting became much easier with call metrics at my finger tips. We were also able to find individual call center representative metrics, making it easier to improve and coach our staff.
My executive reporting became much easier with call metrics at my finger tips. We were also able to find individual call center representative metrics, making it easier to improve and coach our staff.
Recommendations to others considering the product:
Every month Talkdesk is releasing a ton of new features, and is getting closer and closer to be truly great!
Positive Review
What do you like best about the product?
Talkdesk is very intuitive and easy to use. I really like the Reporting Metrics as it gives me a lot of useful information.
What do you dislike about the product?
Sometimes, it is time-consuming to search for contacts in talk desk as you have to be very specific about the search criteria.
What problems is the product solving and how is that benefiting you?
As a user, I use it for inbound-outbound calls and monitor/review with reporting metrics.
Recommendations to others considering the product:
Would definitely recommend.
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