Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Importance of Talkdesk
What do you like best about the product?
How simple it is to navigates , and allowing us to provide customers with up to date information at the click of a button.
What do you dislike about the product?
Nothing i like everything about Talkdesk.
What problems is the product solving and how is that benefiting you?
It helps companies automate customer interactions to improve their customer experience while reducing the operational burden, it makes my workflows and focus on what matters.
Talk desk Users
What do you like best about the product?
The talk desk helped me to dial out to the customers to communicate and also be able to build a repor
What do you dislike about the product?
i have not experienced anything bad about the talk desk
What problems is the product solving and how is that benefiting you?
I have not exprienced any problems , there for currently my experience is good and it bebeficting me to be able to communicate with our customers and also satisfy and straight forwa
My work personal assistance
What do you like best about the product?
I love the fact that it is user-friendly,I am able to change the statuses for my next activity whilst on a call.
What do you dislike about the product?
Sometimes it does not ring when a call comes in. You are not able to have a conference call with other agents and the seller.
What problems is the product solving and how is that benefiting you?
It make my work to be easy and creates a better customer experience for our callers due to it multiple functions.I have quick and easy access to my quality scores.
TalkDesk is very easy to use
What do you like best about the product?
I like using the AI feature it makes the job easier
What do you dislike about the product?
better call quality as sometimes the caller is hard to hear
What problems is the product solving and how is that benefiting you?
TalkDesk assists in resolving customers issues
Easy to use with updated look
What do you like best about the product?
I like the look and it's easy to navigate
What do you dislike about the product?
Sometimes it is unresponsive and you are unable to change status.
What problems is the product solving and how is that benefiting you?
I am unaware of which issures are in resolution.
great tool for customer support centers
What do you like best about the product?
Talk Desk makes it easy to quicky answer calls
What do you dislike about the product?
It does disconnect without notice on occasion which is a bit inconvenient - especially if you aren't on all of the time.
What problems is the product solving and how is that benefiting you?
I know that we submitted the issue with it disconnecting randomly and that it is being investigated. It will be beneficial to have resolved as quickly as possible because it affects the amount of time that we show on certain channels.
Talkdesk Review
What do you like best about the product?
The learing AI is great which picks up the converstaions more effectively and reduced hadle time for agents
What do you dislike about the product?
Talkdesk lags and screens dont load at time need to restart a few times
What problems is the product solving and how is that benefiting you?
Talkdesk control sthe call volumes and also with the call backs easier and the AI is always learing and doing the script better
It usually works great!
What do you like best about the product?
The most helpful about talkdesk would be the amount of things we can view in one place. I like that we can see who else is logged in for coverage, I like that it's easy to transfer and user friendly.
What do you dislike about the product?
Sometimes there are issues, like it was logging us out frequently without notice. But it's usually good!
What problems is the product solving and how is that benefiting you?
I use talkdesk to answer our front desk phone as switchboard and transfer customers.
Great tool, requires some refining
What do you like best about the product?
I enjoy the Copilot feature and love being able to custominze my screen
What do you dislike about the product?
Having to edit all the Copilor summaries. It rarely gets names correct and will once a week get PlayNow (spelled correctly) but the majority of the time, it's Plano. It will often summarize something that didn't even happen.
What problems is the product solving and how is that benefiting you?
I like to see how many calls are in the queue and I do enjoy the Copilot feature, wth some refining
Less time consuming, efficient, easily adaptive etc
What do you like best about the product?
Easy access all the integrated systems, files and records. I can always listen to my calls and change the way I pitch.
What do you dislike about the product?
Only when the system kicks you out while you are online and you realize you're now offline.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers.
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