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Easy, efficient platform!
What do you like best about the product?
Talkdesk has really improved in the last 2 months! Very easy to use, and no technical issues!
What do you dislike about the product?
Talkdesk used to have login issues, but they have been improved.
What problems is the product solving and how is that benefiting you?
Retailer customer service and sales. Calls are able to be listened to and reviewed
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Great for busy call centers!
What do you like best about the product?
I love the ability to re-listen to calls and customize the main page to my personal styles.
What do you dislike about the product?
Sometimes we forget that our high volume greeting is turned on. This is user error, however, it would be great to get a popup notification or sidebar that shows which greeting is in use for admins.
What problems is the product solving and how is that benefiting you?
We handle a lot of different calls and cases throughout the workday. One of the many benefits however it being able to listen to a call as many times as needed. We have a specific team who handles sensitive cases and need to thoroughly document their call, and this is a great help for our newer team members.
Recommendations to others considering the product:
Definitely give it a try and really play with the features!
Talkdesk is a reliable platform!
What do you like best about the product?
Talkdesk is user-friendly and allows our specialists to navigate the website easily and efficiently. Beyond that, Talkdesk is a great business tool as it allows us to monitor our service level-agreements and track busy days.
What do you dislike about the product?
One feature I wish Talkdesk had was a tool or report that would allow team leaders to identify who ended a phone conversation (the specialist or the end-user)
What problems is the product solving and how is that benefiting you?
We are solving ways to better staff our shifts in a way that can manage the incoming volume. We can see when throughout the day and which days of the week are the busiest to better prepare for the volume.
great work tool
What do you like best about the product?
I like the ease of handling fast actions. The attendance of my team has become more agile and helps to solve the cases. I deal day to day with their support, really helpful and with lots of skills.
What do you dislike about the product?
I would like the callbar to issue a stronger alert when the agent status changed or the internet connection dropped.
What problems is the product solving and how is that benefiting you?
I like admin privilege of managing statuses, I like that you can report on a team as a whole but also an agent. I can pinpoint production issues and work avoidance because of Talkdesk reporting.
Recommendations to others considering the product:
take some time to get to know the tool and all the benefits it has, especially on the side of an administrator. It's a really rich tool.
Great Service, A Must Use Tool
What do you like best about the product?
Talkdesk makes interacting with customers very easy and comprehensible. TD is an excellent, easy to use tool for helping my company provide top-of-the-line customer service! I think Talkdesk's support puts the company above and beyond competitors. When we having issues with TD, their service is quick to settle any issues at hand to minimialize any service interruptions.
What do you dislike about the product?
Not very often, but the when answering a call, the call immediately drops. Or I'll receive a automated message saying, "This call was answered by another agent." I didn't know calls were routed to more than one agent at a time, and this can sometimes negatively effect my pick-up rate.
What problems is the product solving and how is that benefiting you?
Because we are easy to contact through Talkdesk, using it makes solving customer's problems and answering their questions a breeze.
Talkdesk is truly an upgrade to any other system!
What do you like best about the product?
The user interface and suite of reporting you can use in collaboration with Salesforce. This is in the moment data that supports and powers our entire department. We can easily track and log calls without taking an additional step. There is no end to the user friendliness and convenience of Talkdesk.
What do you dislike about the product?
The only thing I would say could improve is outages or delays. Sometimes there are momentary calls that aren't able to be sent or received. Given our system is integrated into our CRM, this could have something to do with that. Typically, restarting fixes any issues and we're back up and running.
What problems is the product solving and how is that benefiting you?
Reporting on our calls and tracking trends is amazing. There are now no additional steps needed from a client call to logging it. Everything is instant, in the moment, with accurate data to collect and analyze reports and trends.
Recommendations to others considering the product:
Definitely try out Talkdesk - there are many easy ways to customize this system. For us, this change saved hours of our time every day.
Great Telephony Solution
What do you like best about the product?
The user interface is easy to work with, from both an agent and admin perspective. The ability to purchase additional numbers on demand and set up a number within a matter of minutes.
What do you dislike about the product?
You can add a ring group to multiple agents at once, but to unassign a ring group you have to do them individually.
What problems is the product solving and how is that benefiting you?
Having a local number for every city in which we operate. The ability to support multiple languages, with different business hours. And easily assigning agents to different teams (ring groups) needing additional support during peak hours.
Great tool!
What do you like best about the product?
I love how clean and user friendly this tool is.
What do you dislike about the product?
Sometimes there can be minor bugs that cause calls not to route or the ring not to stop once the call has been answered.
What problems is the product solving and how is that benefiting you?
Having effective communication with our customers!
Costumer Service is a wonderful experience with TalkDesk
What do you like best about the product?
What I like the most about TalkDesk is the knowledgeable and professional experience I have when calling costumer service with an issue. They are very quick to answer, and very helpful.
What do you dislike about the product?
What I dislike is that sometimes when I do have to call costumer service, I get someone whom I have a difficult time understanding. Then it makes it problematic to resolve the issue. Also makes it time consuming.
What problems is the product solving and how is that benefiting you?
As far as a business advantage. TalkDesk is very useful at capturing info on every call. Name Number Email Voice mail and Time and dates.
Recommendations to others considering the product:
Yes
Useful tool with great functionality
What do you like best about the product?
It is a simple tool. Integrates well with the browser and system. Functions make work faster and perform the task at hand to be completed more efficiently.
What do you dislike about the product?
Some minor bugs when transferring. Also logs you out when the display screen locks
What problems is the product solving and how is that benefiting you?
Customer Service
It provides us with the comfort of calling from the browser itself by just clicking the no. Makes work fast and easy.
It provides us with the comfort of calling from the browser itself by just clicking the no. Makes work fast and easy.
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