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Useful tool
What do you like best about the product?
TalkDesk is really easy to use, the audio is definitely clear and use to have less issues than with other telco providers.
What do you dislike about the product?
The reporting could be implemented, the way to monitor the team becomes a bit complicated if you want to go deeper than just the talking time.
What problems is the product solving and how is that benefiting you?
We have a telemarketing campaign so the use it every day for sales and customer service
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Making our lives easier
What do you like best about the product?
I like the flexibility Talk Desk gives you, so you can work from anywhere with internet connection and still have full control of your staff and all the calls you're getting. And it's simple to use. You can also search and hear to previous calls recordings, so it's perfect to double check anything we need.
I like being able to see which of my colleagues are available for me to transfer calls.
I like being able to see which of my colleagues are available for me to transfer calls.
What do you dislike about the product?
Sometimes you answer the call and can still hear the ringing tone for 2 or 3 times, I am sure is a bug but it's quite annoying.
I would like to see their phone number on the screen (without clicking to see more), not only the name, so I can add it to my reservations system easily.
I would like to see their phone number on the screen (without clicking to see more), not only the name, so I can add it to my reservations system easily.
What problems is the product solving and how is that benefiting you?
Having everything on one platform and also linking it with Salesforce makes our lives a lot easier.
It's way more professional than the system we previously had, where we had to use our staff personal mobile phones with an app, taking memory off their mobiles and depending on their phones battery.
It's way more professional than the system we previously had, where we had to use our staff personal mobile phones with an app, taking memory off their mobiles and depending on their phones battery.
Easy and efficient system
What do you like best about the product?
The best thing is that Talkdesk allows our sales team to answer calls as they would in the office wherever they are based and we have never found a system that works as well before. It integrates easily with our system (Salesforce) and the call quality is very good. You can easily keep track on call volumes as well.
What do you dislike about the product?
There is nothing I really dislike, however, if you don't fill out the disposition quickly, you can miss calls but that is easily rectified.
What problems is the product solving and how is that benefiting you?
We have sales team members based in various locations if they need to be at venues or work from home so it means they can still answer calls just as well as those based in the office.
We also now have efficient reporting through Talkdesk which tells us call volume and team member call performance. Listening in to calls also enables us to improve training and support team members when needed.
We also now have efficient reporting through Talkdesk which tells us call volume and team member call performance. Listening in to calls also enables us to improve training and support team members when needed.
Very easy to use and reliable software
What do you like best about the product?
Talksdesk is very easy to use and you can call practically every place in the world with just one click. It's also very reliable since, if you have a good internet connection, it works perfectly. Also, the quality of the call is usually good - although it depends also on the receiver - and their working team is always available to solve possible issues you might have.
What do you dislike about the product?
Sometimes, the dial tone can be very annoying - a problem that was partially solved by Talkdesk team - and there are times that you need to call again because your voice seems to be with a robotic filter. Besides that, no complaints at all!
What problems is the product solving and how is that benefiting you?
We are able to call people all around the world and linking it to Salesforce. It's very easy and practical for us.
Great tool with excellent customer service
What do you like best about the product?
The design and how simple is to use. I like as well that you can re-listen to calls. It's perfect for small and large teams.
What do you dislike about the product?
I don't have any negative feedback - They have a great customer service
What problems is the product solving and how is that benefiting you?
We like it doesn't require any download. We find this very helpful for us we can login in from any workplaces.
Pleasant experience with Talkdesk
What do you like best about the product?
The system is really easy to use, I can call every day different countries without any issue.
The communications are clear, so far I did not face any concerns during a call or other type of inconvenience
The communications are clear, so far I did not face any concerns during a call or other type of inconvenience
What do you dislike about the product?
For my job I do not need to select the disposition, it will be faster for me to have a function avoiding this step, but it is not a problem.
What problems is the product solving and how is that benefiting you?
We are helping our customers to improve their English language.
Recommendations to others considering the product:
It is a good tool, it works perfectly if you need to make thousands of call per fay this is a really beneficial device.
Intuitive tool
What do you like best about the product?
The tool is visually appealing and easy to use. The reporting capabilities are great and users are seemingly adapting well.
What do you dislike about the product?
We have experienced some connectivity and data integrity issues. However, support is working diligently to assist and are very responsive. A few bumps in the road so far but would still recommend as a top choice.
What problems is the product solving and how is that benefiting you?
MEAST leads.
Really useful and great Salesforce integration
What do you like best about the product?
It makes my job so much easier being able to answer the phone anywhere at anytime. I really like that I can answer the call knowing who is calling me, so I can start prepared and come across well briefed to my client.
What do you dislike about the product?
I don't have any dislikes for using this application. I'd like to see it taken further to the next level and see how they can be innovative in this market and stand out above competitors.
What problems is the product solving and how is that benefiting you?
Working remotely, ability to take calls wherever we need to. Know who is calling us before we answer the call.
Very easy to use
What do you like best about the product?
The fastest and easiest way to call people, needs just a clic
What do you dislike about the product?
Sometimes the call closes automatically
What problems is the product solving and how is that benefiting you?
Thanks to Talkdesk we can provide Customer Service to many users of our e-learning platform
Simple and quick
What do you like best about the product?
Talkdesk is super easy to use, the simple layout makes it easy to understand how it works. It also functions very quickly and it can be taken into use in just a few seconds. The quality of the calls is mainly good and I barely never have problems with the connection.
What do you dislike about the product?
Sometimes, but very few times that I can recall, the connection is bad and I can hear my voice echo or either it sounds like a robot. In these cases all I have to do is to call the client again and each time this has fixed the issue.
What problems is the product solving and how is that benefiting you?
I contact daily employees of big companies.
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