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Innovative team with clean user interface for leaders and agents
What do you like best about the product?
I love that TalkDesk listens to their customers and works to implement solutions to solve problems. This was the easiest implementation I have ever done and continues to run flawlessly for our agents and managers.
What do you dislike about the product?
I would like to see more integrations built between other systems such as zendesk and domo. Easier access to API's to do things on my own would be a plus too. I am looking for more options and out of the box solutions related to speech analytics as well.
What problems is the product solving and how is that benefiting you?
Making it easier for our agents to do their jobs, our business to report out on results, and for our customers to get the help they need when and where they need it.
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Simple to Setup - Easy to Use
What do you like best about the product?
The ease of use for frontline agents is great. By not having to worry about the phone system they can offer better service to those they connect with.
What do you dislike about the product?
I would like more freedom to customize what inbound callers hear.
What problems is the product solving and how is that benefiting you?
Talkdesk is an easy to use call center option. Agents are able to connect their work with the outside world via salesforce integration.
Talkdesk is THE PLACE to go to for excellent phone communication. Easy to use, fast, and reliable.
What do you like best about the product?
The tool is very user-friendly and the support team is just amazing!
Also I love the way the admin tool is structured. So easy to get new numbers installed, assign them to new ring groups, build new IVRs and so on. Also the preferences section is so minimal and intuitive.
Also I love the way the admin tool is structured. So easy to get new numbers installed, assign them to new ring groups, build new IVRs and so on. Also the preferences section is so minimal and intuitive.
What do you dislike about the product?
The reporting section is not that intuitive and you cannot customize it to meet your company's specific needs. You need to know a little about the system and excel too in order to get the data your are looking for.
What problems is the product solving and how is that benefiting you?
The click-to-dial function has definitely helped our sales representatives to reach more clients with less effort.
Recommendations to others considering the product:
Better reporting section
Pros and cons of Talkdesk
What do you like best about the product?
The talk desk reporting page is easy to use and it has a pretty good call quality, it also has an easily transfer calls.
What do you dislike about the product?
Connectivity issues sometimes crop up. I often have to restart the browser in order to be able to be heard.
What problems is the product solving and how is that benefiting you?
I frequently use Talkdesk, it helps me to resolve technical and support issues
Great Tool
What do you like best about the product?
I like this tool because is very easy to use, it's a very good integration with Salesforce and the sound is really clear.
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
What do you dislike about the product?
just one thing: sometimes the current status automatically changes from available to after call work, and you need to change every time manually your status.
What problems is the product solving and how is that benefiting you?
I can see somebody is calling in so i can better assist them.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
A simple way to reach your client
What do you like best about the product?
The best thing about Talkdesk is that it is user-friendly. If you integrate it with platforms like Salesforce you can dial your contact with a click and you and by editing the call you will get a clear report of the contact history. Better than every other platform I used before, easier and faster.
What do you dislike about the product?
Sometimes it gives some problems with specific telephone lines prividers and it makes the call unclear. Usually you can solve the problem with a restart.
What problems is the product solving and how is that benefiting you?
I can keep track of the history with all my contacts and also re-listen the calls. You can get a full report of the account life with the company.
Recommendations to others considering the product:
I would recommend the program to every telesales company as it would improve the outcome of all employees
Perfect tool for communications
What do you like best about the product?
The user interface and suite of reporting you can use in collaboration with Salesforce.
Very easy to transfer calls and monitor them.
The new callbar is very fast and works well with salesforce.
You don't have to be a rocket scientist to know what is going on within your call queue.
Very easy to transfer calls and monitor them.
The new callbar is very fast and works well with salesforce.
You don't have to be a rocket scientist to know what is going on within your call queue.
What do you dislike about the product?
Nothing to complain about the system or the velocity.
What problems is the product solving and how is that benefiting you?
This help in any way possible to get you using TalkDesk, you can trace caller information and this has made the response efficient
Recommendations to others considering the product:
Nothing to recommend at the moment
‘Worst experience we had ’
What do you like best about the product?
It's easy to integrate into our ticketing system. Live calls and queues are easy to see so that we can modify available agents. Modifications to available agents, greetings, voicemails, extension routing as well as the way the systems are integrated are so simple and quick. Prompt and excellent customer service.
What do you dislike about the product?
There have been downtimes which can be problematic for us. Hope they can do something to reduce or better stop it altogether. At times, the customer service isn't responsive.
What problems is the product solving and how is that benefiting you?
Talkdesk has enabled our team to deliver quality customer service at a higher volume and impact level.
Recommendations to others considering the product:
Very simple to use and when time is of the essence... Talkdesk is the solution
Good software for Call Center operation
What do you like best about the product?
Is really easy to use, great for real time monitoring of a call, inbound or outbound, useful for real time help for an agent. Doesn't really freeze, just once over lots of call, but I guess everything is related to the company Internet connection, and the outbound/inbound calls at the moment.
What do you dislike about the product?
The call bar integration is not, in my opinion, perfectly working, so I'd rather connect via Web
What problems is the product solving and how is that benefiting you?
My job is to call people, to monitor calls for quality purposes. Really useful when needed to switch the phone number when the usual one is rejected by any app installed on a smartphone on the customer side.
GREAT APP
What do you like best about the product?
Very customizable.
Great customer success management
Easy to Install
Good integrations with Salesforce
Responsive customer service
The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month.
Support is offered via knowledge base, email and phone.
You can re-listen to calls.
You can track number of calls.
You can see overall talk time.
Great customer success management
Easy to Install
Good integrations with Salesforce
Responsive customer service
The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month.
Support is offered via knowledge base, email and phone.
You can re-listen to calls.
You can track number of calls.
You can see overall talk time.
What do you dislike about the product?
Sometimes the connection can be less than stellar and calls occasionally drop.
What problems is the product solving and how is that benefiting you?
We would absolutely recommend Talkdesk to any business or individual looking for a way to professionally and easily manage all phone communications.
It is very well suited if you are working in a contact center or a reservation office. It makes it very easy to transfer from agent to agent and you can click through their notes if the guest has contacted us before. I would stay away from using this if you only have a couple of agents. It is quite costly, so unless it is going to benefit your business to increase profitability I would not opt-in for this program.
It is very well suited if you are working in a contact center or a reservation office. It makes it very easy to transfer from agent to agent and you can click through their notes if the guest has contacted us before. I would stay away from using this if you only have a couple of agents. It is quite costly, so unless it is going to benefit your business to increase profitability I would not opt-in for this program.
Recommendations to others considering the product:
Talkdesk integrates perfectly with Salesforce! That was one of the main reason why we started using it was its compatibility.
TalkDesk is great for low- to mid-range inbound call amounts but for organizations that have a high volume of calls incoming all day, a more dynamic and stronger calling system should probably be used.
TalkDesk is great for low- to mid-range inbound call amounts but for organizations that have a high volume of calls incoming all day, a more dynamic and stronger calling system should probably be used.
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