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The Best Online Calling Software System We Have Ever Used
What do you like best about the product?
The integration with other CRM systems makes it super efficient for us to conduct daily work with a small to medium team.
What do you dislike about the product?
The fact I cannot ring certain countries
What problems is the product solving and how is that benefiting you?
Speed of use when calling customers and making our CRM systemisation efficient
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general aspect
What do you like best about the product?
I find it very easy to use and I like how efficient it is overall. Talk desk makes easy status updates and habitual operations that allows me to catch up with daily work.
The desk allows us to reading all the informations we need keeping active our call.
we can also trasfering calls easily
The desk allows us to reading all the informations we need keeping active our call.
we can also trasfering calls easily
What do you dislike about the product?
I had somes call drops from time to time.
There are times when callers have problems to hear me, This causes them to disconnect and we waste time or maybe the possibility of making a sale
There are times when callers have problems to hear me, This causes them to disconnect and we waste time or maybe the possibility of making a sale
What problems is the product solving and how is that benefiting you?
Our company is doing well with this system. we have integrate also other type of programs like Skype that allows us to have a large control about our calls.
Talkdesk is also useful because more users have access to the same cases and can easily answer and transfer calls between our customers.
Talkdesk is also useful because more users have access to the same cases and can easily answer and transfer calls between our customers.
A smaller world, an efficiente communication
What do you like best about the product?
Talkdesk has a stable experience and the call signal is very stable. Even with cross-border and inter-continental calls, the other side and I could always communicate clearly. I love its simple user page, which saves my daily office time per task. When there are new updates, just a click on the notification to complete.
What do you dislike about the product?
Currently, my office is located in Europe. When I try to communicate with other countries using European routes, it is always smooth, however when I use the Chinese line to dial a Chinese number, sometimes it's unable to connect. We have contacted the customer service but the problem still exists.
What problems is the product solving and how is that benefiting you?
Every day I have fast-paced connections with customers around the world. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Compared with mail communication, the use of office call software can better understand the customer's emotional appeal, find the problem faster, and improve customer satisfaction.
Great service for companies!
What do you like best about the product?
Talkdesk is so easy to use, so easy to monitor your calls and links to salesforce like a dream
What do you dislike about the product?
Sometimes when you haven't restarted for a while it cuts out and people can't hear you on the phone when you call, but this happens rarely
What problems is the product solving and how is that benefiting you?
Monitoring call numbers and listening back to calls, easy to see who is calling you and the call automatically goes to the relevant sales person to save you having to ring through to multiple people
Recommendations to others considering the product:
If your company makes a lot of calls and you have multiple users then its such a valuable tool
One Stop SIP Application for Virtual Calls!
What do you like best about the product?
The Dashboard is quiet self-navigating. Needs no explanation, not complicated. The reporting page gives a quick overview of who is busy and who is avail.
What do you dislike about the product?
I think the SIP setup on multiple applications should be handy. I spent over 10 mins figuring our to configure SIP endpoint on Zoiper
What problems is the product solving and how is that benefiting you?
We use for Customer calls.
Great Experience!
What do you like best about the product?
Talkdesk's interface is simple and easy to use, and easy to train others on. Upon the first day of switching to TalkDesk our team was up and running and confident in the system.
The UI is not overly complicated, or over-designed to the extent where core functions may be difficult to access or use. It's clear and concise design ensures
The UI is not overly complicated, or over-designed to the extent where core functions may be difficult to access or use. It's clear and concise design ensures
What do you dislike about the product?
Some functions, like transferring calls internally, can be a little labor intensive but only compared to some other systems. Also, the Desktop widget does tend to account for quite a bit of CPU usage at times and has caused some increased usage of my laptops cooling systems. However, they offer a web widget as well, and a quick switch to the web-based system resolved the CPU usage issue.
What problems is the product solving and how is that benefiting you?
Talkdesk has allowed us not only to field our calls consistently without concerns of technical issues but also has provided great and intuitive native metrics that allow staffing and coverage decisions to be made confidentially.
TalkDesk after 7 months
What do you like best about the product?
I enjoy the integration with SFDC. It makes reporting a lot easier for us.
What do you dislike about the product?
At times, calls are not able to be picked up. However, every time we contact TalkDesk Support, they are helpful.
What problems is the product solving and how is that benefiting you?
We are figuring out efficiency and work capacity. It also helped us forecast for future employees needed.
Recommendations to others considering the product:
Make sure you are working closely with SFDC admins and TD support for the best experience.
Great software for places that have high call volume
What do you like best about the product?
The excellent support and the quality of the the overall service. I do like that you can call and have someone love to talk to at all times.
What do you dislike about the product?
The amount of time it takes if there is an error to get the issue resolved. Email support could be more timely as well.
What problems is the product solving and how is that benefiting you?
We rely on Talkdesk everyday to provide our customers and clients 24/7 phone support. It is great that Talkdesk also has great support for us.
Easy to use and manage
What do you like best about the product?
I like that I can create a new user from start to finish with an assigned DID and ring groups in less than 5 minutes.
What do you dislike about the product?
Perhaps overly simplistic at times. The most obvious omission is the ability to do true skills-based routing, rather than just simple ring groups.
What problems is the product solving and how is that benefiting you?
Scalability and agility were the two largest issues we had with our previous solution. Talkdesk has removed both of those obstacles to a large degree.
Recommendations to others considering the product:
It may be a little too simplistic for some call centers, but if you don't require a ton of complexity, you must take a close look.
Talkdesk Success
What do you like best about the product?
In my personal opinion, this is an extremely effective platform that is beneficial in connecting vendors with the retail community!
What do you dislike about the product?
Not all areas of platform effectively communicate with one another.
What problems is the product solving and how is that benefiting you?
We are finding that many of our business needs can be addressed with Talkdesk.
Recommendations to others considering the product:
In my personal opinion, this is an extremely effective platform that is beneficial in connecting vendors with the retail community!
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