Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Efficient and Effective!
What do you like best about the product?
Talkdesk has been very helpful to our team. The user interface is very user-friendly and it makes us more efficient in our calls.
What do you dislike about the product?
Sometimes the calls don't connect correctly or they don't pop up on Salesforce. This is a bit inconvenient because I'd have to create a case manually which takes some time
What problems is the product solving and how is that benefiting you?
Navigating Talkdesk is very easy and makes our calls faster and efficient.
- Leave a Comment |
- Mark review as helpful
TalkDesk is Awesome
What do you like best about the product?
TalkDesk is awesome ! The effective interface that is displayed allows for maximum work and allows for an efficient work environment ! Additionally, I enjoy how the cases from TalkDesk migrate to SalesForce. My favorite aspect about TalkDesk is how I am able to see what Customer Support agent is available and who is not.
What do you dislike about the product?
There are very few negative things I can say about TalkDesk. Although, one thing that tends to happen frequently which is why I gave a 9/10 is that not all of my cases are connecting to my SalesForce . This is the only issue that occurs frequently and every once in a while two calls will come in at the same time.
What problems is the product solving and how is that benefiting you?
We are able to produce technical support solutions with TalkDesk. We have troubleshoot errors faster and connect calls to the correct Customer Support Staff.
Recommendations to others considering the product:
You are headed in the right direction if you are looking to purchase TalkDesk for your company !
Efficient and transparent
What do you like best about the product?
I love TalkDesk's dashboards and reporting.
What do you dislike about the product?
I wish that there was a 30 second buffer after hitting "Log Call", the back to back ringing can get painful " if the volume gets high during the holidays. This is because if you need to take lunch or a break, the phone will still ring after hitting "Log Call" which affects our numbers. Youll need to miss the call, then take lunch.
What problems is the product solving and how is that benefiting you?
As mentioned above, the dashboards and reporting is my favorite part. It makes it super easy to visualize the data to make our process more efficient. We can also see the team's availability, which is useful if you need to take time off the phones to complete a project that way you can pick a time that has maximum phone availability.
Very helpful and professional
What do you like best about the product?
How professional and helpful TalkDesk has been. Whenever I have had a problem, it is always solved very quickly. I find transferring and receiving calls very easy. I like how contacts are saved, instead of having to put all the information yourself, which is incredibly stress free, especially when busy. Listening back on conversations has also been incredibly helpful.
What do you dislike about the product?
Sometimes the phone still rings when I have picked up the phone, where I find myself speaking half way through to clients.
What problems is the product solving and how is that benefiting you?
Listening back on conversations has really helped. When a repeat client rings, it says their name while they are ringing so you can get everything prepared by the time you have picked up. Making notes while on the phone is also a real benefit.
Great tool for an international team
What do you like best about the product?
I love how easy to use the product is. Really makes a difference when you have to work on the phones all day!
What do you dislike about the product?
The quality can sometimes be a little on and off, but opening a ticket with support resolves the issue super quickly!
What problems is the product solving and how is that benefiting you?
We have a lot of middle east clients and it is very difficult to get local numbers from that region for customer to call us back!
Recommendations to others considering the product:
The easy to use system is amazing and the service is even better
Great metrics
What do you like best about the product?
The reporting is great. It allows me to get a true grasp on our performance. The queueing of calls is great and the way you can change how the calls are dispersed is a huge plus.
What do you dislike about the product?
Sometimes the interaction with Sales Force is a little off. At times the calls will come through, but the case doesn't auto pop.
What problems is the product solving and how is that benefiting you?
Customer interaction and Case to call linking. It makes things so much faster to be able to receive a call from a customer and the case pops up with the contact info. When reviewing calls I am able to track down specific calls and cases quickly.
Recommendations to others considering the product:
If your running a call center and you're looking for something that delivers on all fronts then you want to add this to your company. Your team will appreciate it.
I like having options!
What do you like best about the product?
I have used many interfaces for phones. I like that there is a web interface and an a call bar which gives me options the fun part that you can choose which case to attach the call makes it easy if there are a lot of tabs open!
What do you dislike about the product?
I don't like that there is sometimes a 1 second delay in the phone calls when logged through the computer to the cell phone. It leads to me talking over customers, but I have trained myself to wait the second before i speak.
What problems is the product solving and how is that benefiting you?
I like that I am able to link the calls to my cases so if there is an escalated issue where the customer states non proper protocol or bad customer service I am able to pull up the call and review it.
Talkdesk Praise + Critique
What do you like best about the product?
Positive Feedback:
- Seamless Integration with Salesforce: We can record call dispositions and log them in Salesforce. We can click on a phone number in Salesforce, and Talkdesk makes the outbound call. This saves a great deal of time and energy.
- Voicemail Drop: Quality audio recording. Easy to leave a voicemail that sounds nice with one click.
- Simplicity: Very easy to adjust settings. If I ever need to change audio input/output, I do not have any problems making the switch (and testing it to make sure it is working).
- Reporting: Talkdesk produces easy-to-digest reports about call volume and service level. For basic data analysis, this is sufficient and helpful.
- Call Monitoring: Great audio quality and zero lags whenever I monitor calls.
- Seamless Integration with Salesforce: We can record call dispositions and log them in Salesforce. We can click on a phone number in Salesforce, and Talkdesk makes the outbound call. This saves a great deal of time and energy.
- Voicemail Drop: Quality audio recording. Easy to leave a voicemail that sounds nice with one click.
- Simplicity: Very easy to adjust settings. If I ever need to change audio input/output, I do not have any problems making the switch (and testing it to make sure it is working).
- Reporting: Talkdesk produces easy-to-digest reports about call volume and service level. For basic data analysis, this is sufficient and helpful.
- Call Monitoring: Great audio quality and zero lags whenever I monitor calls.
What do you dislike about the product?
Critique:
- Call Quality: It seems that Talkdesk has worked hard to correct echoes and lags during calls. I suspect they have simplified their system so it is not so heavily dependant on internet speeds. However, I still have frustrating experiences when a call does not connect properly or the audio levels are extremely low or way too high.
- Redundancy: If you are working with Talkdesk in your browser AND you have the Callbar app, you will have to deal with lots of time-consuming redundancy. For example, you will be asked to log all calls in the browser and in the app. Sometimes, you will hear the tone for an inbound call in the browser while you are already making an outbound call in the app.
- BlueTooth Struggles: This may be an issue I need to raise with Bose, but I cannot listen to music on my BlueTooth headphones in between making calls. The settings get confused.
- Call Quality: It seems that Talkdesk has worked hard to correct echoes and lags during calls. I suspect they have simplified their system so it is not so heavily dependant on internet speeds. However, I still have frustrating experiences when a call does not connect properly or the audio levels are extremely low or way too high.
- Redundancy: If you are working with Talkdesk in your browser AND you have the Callbar app, you will have to deal with lots of time-consuming redundancy. For example, you will be asked to log all calls in the browser and in the app. Sometimes, you will hear the tone for an inbound call in the browser while you are already making an outbound call in the app.
- BlueTooth Struggles: This may be an issue I need to raise with Bose, but I cannot listen to music on my BlueTooth headphones in between making calls. The settings get confused.
What problems is the product solving and how is that benefiting you?
We finally have a call-center that integrates with our CRM. Talkdesk allows me to monitor performance and productivity.
Recommendations to others considering the product:
Voicemail drop enhances efficiency.
Works quite well for us!
What do you like best about the product?
Pop ups for inbound calls in any window. Customized outgoing messages. Ability to tag calls based on caller input ("press 1 for sales, press 2 for service)--- this allows us to filter on the fly. OH! and transcripts for voicemails.
What do you dislike about the product?
From time to time, it seems to "misbehave"-- restarting the app solves the problem in most cases.
What problems is the product solving and how is that benefiting you?
As mentioned above, we can prioritize inbound calls based on caller input.
Recommendations to others considering the product:
Its pretty seamless. Customers have no idea they are using VOIP. As an Admin, it may take a little time to get your inbound menu set up (especially if you are using customized outgoing messages). The classification of files/ categories wasn't intuitive.
Easy to use, Great for high call volume
What do you like best about the product?
Talkdesk is easy to use. The widget fits nicely in the corner of my screen so I can focus on my current task not still be sure I am ready for an incoming call. Work gets done quickly with an easy voicemail drop and only 2 steps to log a call straight into Salesforce.
What do you dislike about the product?
I would like to ability to record calls and keep then stored on Talkdesk. Every now and again Talkdesk needs to be restarted but its rare and restarts quickly.
What problems is the product solving and how is that benefiting you?
Talkdesk allows our team to get through a high number of calls in a day. It saves time by using a click to dial and allowing for a voicemail drop. It also allows you to call out with a list of different numbers instead of just one which serves our geographically wide customer base.
showing 2,201 - 2,210