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My only and best form of telecommunication on the job
What do you like best about the product?
Reliability! My office uses Talkdesk as its main form of telecommunication with our clients. I love that TalkDesk is always reliable for connecting with my clients. They have my dedicated phone number, they can leave me voice messages and I will be notified by email when they are need of my service. I also like that when I'm having issues with my web conference calls, I can rely upon Talkdesk to re-connect me with my clients, too.
What do you dislike about the product?
There isn't anything that I dislike about TalkDesk. I would like a feature where TalkDesk could automatically recognize the country code of the phone number that I input into the dialer. It would save me time from having to research this information.
What problems is the product solving and how is that benefiting you?
TalkDesk has made communication with our clients easy. It's great that the system integrates with all of our account management systems, including Gmail and Salesforce.
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Easy to use & efficient
What do you like best about the product?
I love the Callbar extension! Super sleek & easy to use, and reliable. The call reporting feature is super helpful to have in realtime to know if a queue is building, and to easily see if a colleague is available when working in another location, etc.
What do you dislike about the product?
Not having call waiting feature if someone calls you direct. Or knowing easily that you had a missed call where someone didn't leave a voicemail.
What problems is the product solving and how is that benefiting you?
Smart phone routing - when customers get disconnected and call back shortly afterwards, it routes to the agent they were speaking with!
Recommendations to others considering the product:
Make sure people understand all of the features it has to offer! Callbar extension, reporting, call monitoring, etc.
Would recommend
What do you like best about the product?
Great integration with our CRM, Salesforce. We can easily answer, track, and assign phone calls.
What do you dislike about the product?
It would be nice if voicemails closed automatically when you call back.
What problems is the product solving and how is that benefiting you?
Talkdesk has enabled our small company to centralized phone support at a reasonable price.
Recommendations to others considering the product:
No other recommendations!
Great produce & service!
What do you like best about the product?
We use Talkdesk for all incoming and outgoing sales, onboarding, customer success, and support calls. The product is easy to use and report on. I like that all calls are recorded for training and customer support purposes. I also like their integration with Salesforce, which allows team member to dial directly from SF.
What do you dislike about the product?
I would like a better notes features that could possibly sync into Saleforce.
What problems is the product solving and how is that benefiting you?
Easy tool to use for making and receiving calls over the internet.
Fast Customer Service
What do you like best about the product?
Talkdesk is great for working in fast-paced environments. It allows us to provide quick customer service. For people who do not have time to wait on the phone, we are able to call them back automatically. The call quality is great as well.
What do you dislike about the product?
There is the occasional call drop or not connecting to the phone. When the call does not connect it is transferred to the next available agent.
What problems is the product solving and how is that benefiting you?
We are able to solve customer journey issues. Issues like helping with purchasing, tracking orders, and registration. We are also able to find new issues with our website or personal accounts.
Great service, user friendly
What do you like best about the product?
I love the integration with our CRM, it makes it easier to identify callers and keep track of our communications with them.
What do you dislike about the product?
Sometimes we do have connectivity issues, but they provide great service and are quick to fix them.
What problems is the product solving and how is that benefiting you?
it really helps to increase productivity with the click to dial tool, in this way we can reach as many customers as possible in a quick manner, helping us provide better assistance.
Intuitive
What do you like best about the product?
It's very easy to link to other programs, and make a call by just clicking on the number
What do you dislike about the product?
The call is not reliable when the connexion is unstable, which is normal.
What problems is the product solving and how is that benefiting you?
I'm calling people instead of communicating through email as the communication is more effective
Always responsive
What do you like best about the product?
Their support staff is always available and willing to go above and beyond if you are having issues.
What do you dislike about the product?
We do have occassional technical issues that prevent us from being able to take calls but they are usually short lived.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for our sales and support call center. Their integrations have allowed us to streamline a lot of our process.
A customer service call center staple
What do you like best about the product?
I like the ability to listen to calls later. Its was great for having my performance rated as I didn't have to try and remember - I could just listen and get feedback on what I did well or needed to improve upon.
What do you dislike about the product?
Some call quality but that could certainly be attributed to other factors. Some of the stats weren't easy to see but I think it was our internal set up.
What problems is the product solving and how is that benefiting you?
It was a staple for the call center that was created. I liked that the interface was user friendly.
Great Phone solution
What do you like best about the product?
I love the integration with Salesforce and the reporting functionality. The voicemail integration with Slack is also beneficial to our company.
What do you dislike about the product?
It can be a little difficult to navigate call history on the web portal. I also wish that the cell phone porting was a little bit more seamless.
What problems is the product solving and how is that benefiting you?
Call recording was a huge issue for my company. Now that we can go back and listen to conversations, it makes customer service a much easier role. Additionally, the reporting gives us great analytics to see who is answering the most calls and how long calls are taking.
Recommendations to others considering the product:
The customer service is top notch. We get questions answered quickly and efficiently which was a huge help while integrating it into our company.
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