Talkdesk
TalkdeskReviews from AWS customer
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Talkdesk
What do you like best about the product?
Talkdesk is user-friendly and very much simplifies work.
What do you dislike about the product?
So far there is none that I dislike about Talkdesk, it is interesting to use.
What problems is the product solving and how is that benefiting you?
Talkdesk makes work more easier by enabling us to see caller's details, check aux codes of other agents, track activity times of aux codes, search and listen to recorded calls. The list is just endless.
Great & Reliable Program
What do you like best about the product?
User friendly, and very easy to train new agents coming in.
What do you dislike about the product?
Sometimes there are update issues and you cannot see the status of other agents available.
What problems is the product solving and how is that benefiting you?
Program we were using prior to Talkdesk, we could not see the availability of other agents in different departments within our Customer Service Center. Talkdesk as allowed us to be able to communicate more easily within deparments.
A wonderful system for smooth operating
What do you like best about the product?
As a Customer Service Representative, having the right tools can make all the difference in delivering exceptional service. TalkDesk has proven to be an invaluable asset in my daily workflow. Its simplicity and user-friendly interface make it incredibly easy to navigate, allowing me to focus more on my customers and less on technical difficulties.
From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform.
From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform.
What do you dislike about the product?
While my overall experience with TalkDesk has been very positive, like any technological tool, it isn't without its occasional hiccups. There are rare instances where I experience disconnection issues or my microphone might disconnect. However, these occurrences are infrequent and have not significantly impacted my ability to perform my job.
What problems is the product solving and how is that benefiting you?
TalkDesk has significantly improved my efficiency as a Customer Service Representative by integrating AI dialogues and providing automatic summaries at the end of each call. These features have made my work more streamlined and less stressful, allowing me to focus on delivering top-notch service. the overall experience with TalkDesk has been exceptional, and I highly recommend it to anyone looking to enhance their workflow with advanced AI tools.
Simple and Easy to integrate with Zendesk
What do you like best about the product?
I like Talkdesk's intuitive interface, robust analytics, and seamless integration with Zendesk
What do you dislike about the product?
Limited customization options within the application.
What problems is the product solving and how is that benefiting you?
Phone support for our customers
Good tool
What do you like best about the product?
Its very customizable, it has tons of widgets you can use for real time analysis and monitoring, as well as it gives many reports options for different metrics, which can be very personalised.
What do you dislike about the product?
the live reporting option can be a bit slow at times, in a sense that it's being updated with a delay. what i dislike at this point is that the software does not give the user the option to manually request a call from the queue
What problems is the product solving and how is that benefiting you?
Very easy to use and user friendly, great to track the numbers of calls and monitor agents as well
Tons of data, infinitely customizable
What do you like best about the product?
Talkdesk makes it really easy to see the metrics that matter to me, such as live availability, missed calls, agent performance, and historical performance. There are times when our department may need to make changes to our operating schedule, and it's easy to make changes to the numbers you have stored. Talkdesk integrates easily with other CX support platforms so that it doesn't interrupt our agents' daily workflow
What do you dislike about the product?
The only thing I'd like to see Talkdesk add would be a prioritization level for agents/skills. Sometimes we would want a new hire to only get calls in a certain frequency, and it would be nice to have different departments skilled for overflow if a main call queue gets high.
What problems is the product solving and how is that benefiting you?
We have to provide easy phone support for our customers, and Talkdesk helps make it easy for our agents to support calls. With so many dashboards and pre-built reports, it gives our leadership team the ability to ensure quality in every interaction by easily locating calls and gaining insight on agent performance. We can coach to metrics that need improvement and check where our blindspots are.
Great app for everday use
What do you like best about the product?
The web api and the abiliy to use the app on the web
What do you dislike about the product?
bad scaling with the desktop app sometimes
What problems is the product solving and how is that benefiting you?
Ease of use
Talkdesk - an Ultimate Telephony Software
What do you like best about the product?
Easier to use, ease of navigation and no downtime.
What do you dislike about the product?
I have nothing to dislike about. It is working as designed.
What problems is the product solving and how is that benefiting you?
Talkdesk is our telephony system. We use Talkdesk to receive incoming calls and chats from our customers. Talkdesk is our main tool to be able to communicate with our customer and assist them in resolving their technology issues.
Powerful platform, strained support team
What do you like best about the product?
Depth of capabilities, e.g. call logic, routing, out of the box integrations, powerful reporting
What do you dislike about the product?
Support offering can be confusing, solid technical expertise really required if you want to continue to grow
What problems is the product solving and how is that benefiting you?
Manages all inbound and outbound calls as our primary platform. We can keep track of all activities
Talkdesk review
What do you like best about the product?
I like that features like call recording, voicemail-to-email, and automated assigning calls that can improve efficiency and professionalism. The ability to easily add or remove lines and adapt to the company's changing needs. I would like to highlight ensuring clear and uninterrupted communication is crucial.
What do you dislike about the product?
Sometimes it can happen connectivity problems, dropped calls, and system outages that can disrupt business operations.
What problems is the product solving and how is that benefiting you?
Nowadays some products do not provide scalability in terms of exploring scalable solutions that can easily add or remove users and features. Talkdesk provides adaptability to changing business needs and growth. The product provides robust, cloud-based infrastructure with high availability that allows increase reliability and minimise disruptions. The product delivers tools like call recording, reports and analytics, and AI-driven insights that improve customer service, compliance, and data-driven decision-making.
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