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Talkdesk

Talkdesk | 1

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External reviews

2,403 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Ali D.

Talkdesk is intuitive, easy to use and its integration with SalesForce is superb.

  • February 28, 2019
  • Review verified by G2

What do you like best about the product?
* Integration with Salesforce, keeps everything neat and tidy so I can work on the tasks that provide the maximum impact in my service to others.
* Seamless connection while I am travelling.
What do you dislike about the product?
* Nothing, it works as expected. Seamless.
What problems is the product solving and how is that benefiting you?
* I can work from anywhere in the world with my laptop. Talkdesk allows me to do that while I am travelling.

    Folasade A.

Innovative and Convenient

  • February 28, 2019
  • Review verified by G2

What do you like best about the product?
The ease at which .can call multiple countries at ease. In addition to having multiple people on a call and also being able to transfer the call to someone else with no hassle.
What do you dislike about the product?
The fact that some countries in Africa are blocked off
What problems is the product solving and how is that benefiting you?
I am able to help multiple businesses in Asia, North America, Europe and Australia grow and automate the back end of their business through the cloud. The benefit is the clients do not get charged when I call which is a benefit because we have enough time to discuss the complexities of the business.

    Anthony T.

Great call center tool

  • February 28, 2019
  • Review verified by G2

What do you like best about the product?
Use talkdesk every day when communicating with customers. Love how simple and intuitive it is to use and how my notes carry over seamlessly into our ticketing system. Also like viewing my personal metrics to see where I can improve on my call handle times.
What do you dislike about the product?
Some occasional audio issues, dropped calls. Seems to be mostly a google chrome issue; usually a quick restart of chrome resolves the issue.
What problems is the product solving and how is that benefiting you?
I haven't encountered any business breaking problems as of yet.
Recommendations to others considering the product:
If you have any issues with audio or dropped calls just exit out of chrome completely and re open it.

    Sam I.

Seamless Workflow!

  • February 28, 2019
  • Review verified by G2

What do you like best about the product?
-Talkdesk allows me to seamlessly move through my prospect list as a I utilize Salesforce.
-The integration aspect of Talkdesk is effortless As-well.
-Able to search my past calls to review and learn.
What do you dislike about the product?
-Integration with Uberconference would be nice
What problems is the product solving and how is that benefiting you?
-Saves time in contacting prospects and helps me review calls with co-workers.
Recommendations to others considering the product:
-Use it with Salesforce for sales folks.

    Ryker W.

Easy to use!

  • February 28, 2019
  • Review provided by G2

What do you like best about the product?
Since TalkDesk is a soft phone, I can easily transition from listening to music while I work, to making calls to customers with the same headphones. It's very easy to use and intuitive.
What do you dislike about the product?
Nothing specific comes to mind, it's been very easy to jump into and use on a daily basis.
What problems is the product solving and how is that benefiting you?
TalkDesk allows us to give the maximum amount of support functionality to our customers while taking calls and call handling.

    Jason A.

Great tool for sales

  • February 28, 2019
  • Review verified by G2

What do you like best about the product?
Talkdesk ability to help streamline one of the most basic needs in sales is amazing. By being a global company with two headquarters and sales to over 90 countries, having a product like Talkdesk that allows us to call all around the world while documenting and integrating with Salesforce to log all the calls and notes, really supports our team to be as efficient as we can.
What do you dislike about the product?
To be honest, there isn't anything to dislike. There are some glitches to the chrome extension, especially when logging in, would just have to restart the login.
What problems is the product solving and how is that benefiting you?
The business problems we are solving is by catering our sales to a global market. Talkdesk gives us the ability to call into countries all around the world and tracks all the calls and notes from each of our sales reps.

    Carlo S.

Easy and intiutive tool

  • February 28, 2019
  • Review verified by G2

What do you like best about the product?
We are a new company that was born a year ago, from when we began to use this tool we noticed an improvement in the management and development of our work.
What do you dislike about the product?
Sometimes a problem in changing the call status, but it is solved manually
What problems is the product solving and how is that benefiting you?
It has helped us in the management of the numerous calls we receive, helping us to serve them in the best possible time and thus increase our profits

    Transportation/Trucking/Railroad

Talkdesk was the answer to our problems

  • February 28, 2019
  • Review verified by G2

What do you like best about the product?
the live dashboard is totally intuitive. the reporting section too has a lot to offer.
What do you dislike about the product?
In another system that i used, we had a pre-queue section (showing callers before they get to the dial tone).
What problems is the product solving and how is that benefiting you?
Easily routing calls to different agents. Monitoring live calls and even coaching on them has become easy!

    Keith C.

I use it every day between 200-400 mins. of talk time

  • February 28, 2019
  • Review verified by G2

What do you like best about the product?
Talkdesk is a great software, has been reliable over the last 2 years using the platform and never any major issues.

Love the connection with Salesforce, logs all my calls, notes and disposition of call.

Great tool to listen back on past calls, download the audio file or ever live listen to other reps calls.

We are a global company located in Canada but can simply dial from a number of different country codes to ensure we appear local / reduce any long distance charges customers may assume seeing an out of country call come in.
What do you dislike about the product?
Nothing to be honest, best system I have used.

The odd time you run into an issue with audio but simply close the chrome extension and open back up.
What problems is the product solving and how is that benefiting you?
Click to call direct from Salesforce - makes our lives so much easier to log all activity.

Multiple numbers to appear more localized in different countries.

    Cooper D.

My Experience with Talkdesk

  • February 27, 2019
  • Review verified by G2

What do you like best about the product?
I find Talkdesk to very reliable. It is also easy to use and intuitive. The voicemail drop is great time saver.
What do you dislike about the product?
At times Talkdesk has trouble with it's caller ID function. It would be amazing if there was a talkdesk app.
What problems is the product solving and how is that benefiting you?
By having multiple numbers and lines through Talkdesk we are able to appear local to a customer.
Recommendations to others considering the product:
Give it a try! It is very easy to use and to install.

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