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Great System
What do you like best about the product?
Transfer functionality is awesome! It used to be difficult to use, but they've made some great improvements!
What do you dislike about the product?
Wish I could change the ring on a user to user basis
What problems is the product solving and how is that benefiting you?
Clear and easy calling to and from customers
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Great Service-Use TalkDesk
What do you like best about the product?
I like being able to see info from customers makes them feel like you care and know what's going on
What do you dislike about the product?
It says "fetching data" and wont let you answer the call occasionally
What problems is the product solving and how is that benefiting you?
Tech support issues. We use it to pull up their account info. It helps the call go quicker because most of the time we are able to pull up the correct account info of the customer before we even answer the call.
Recommendations to others considering the product:
You should use it, it's great!
easy to use
What do you like best about the product?
It is very easy to use and has a friendly call bar with just a few options. Very easy to read the results too.
What do you dislike about the product?
you need a very good connection, if not, with wifi is not working properly and, at the other side of the line, the hear you interrupted.
What problems is the product solving and how is that benefiting you?
counting time of calls, calls register and record. It is very easy to check the results and to understand them
Great Feature, User-friendly. So far so good.
What do you like best about the product?
Not sure about others, but Talkdesk has a lot of features that actually come in handy in most of the times. Very user-friendly, easy to maneuver.
What do you dislike about the product?
Sometimes the system would glitch out of not showing any incoming call, when there, in fact, are inbound calls coming in. Could be internet issue instead, not entirely sure.
What problems is the product solving and how is that benefiting you?
It's very easy to trace back the call logs, which comes in handy dealing with certain situations.
Good for corporations
What do you like best about the product?
The Reporting screen is very effective and helps to manage resources.
What do you dislike about the product?
Times out sometimes to update. Apart from that, it is great.
What problems is the product solving and how is that benefiting you?
I am in customer service and it helps me to monitor the available resources so that we can allocate them accordingly.
Works very well!
What do you like best about the product?
I like that Talkdesk shows every aspect of an agent's productivity. You can always see what is going on.
What do you dislike about the product?
Talkdesk can be glitchy at times (i.e. dropped/missed calls), but that is dependent on the location it is being used.
What problems is the product solving and how is that benefiting you?
Talkdesk has multiple benefits, one that is listed under "What do you like best?" Another one would be that the call quality is really good for the most part.
Awesome call center software
What do you like best about the product?
The way you can organize different call groups to streamline customers to appropriate call groups.
What do you dislike about the product?
Sometimes call prioritization seems to be a bit off.
What problems is the product solving and how is that benefiting you?
Great way to allow communication quickly and easily.
Talkdesk Review by Jorge
What do you like best about the product?
the live monitoring, the report daily of the connectivity of each agent, keep it simple.
What do you dislike about the product?
The difficulty to find an agent in the page of agents to know the connectivity time, like available, aftercall, lunch/breaks. Need to have a search bar to easy find an agent.
What problems is the product solving and how is that benefiting you?
The reports for connectivity, crystal clear talk with clients.
Nice App
What do you like best about the product?
I like it because is fast and efficient
What do you dislike about the product?
I don't have something to dislike about this app
What problems is the product solving and how is that benefiting you?
Well is easier than using a phone you can connect your headphones and your hands are free :)
Recommendations to others considering the product:
the best app ever!!!
Amazing software
What do you like best about the product?
Talkdesk is an easy to use, scalable and dynamic technology solution. The analytics help us to better understand customers and focus on the core of our business
What do you dislike about the product?
I haven't used TalkDesk for long enough to comment
What problems is the product solving and how is that benefiting you?
Reach of customers across different timezones
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