Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
My experience with Talk Desc
What do you like best about the product?
I am using TalkDesc for almost two years now and to be honest, the experience is great! I love that it's user-friendly and it's easy to create reports for anything you want. We can monitor everything. The productivity of the team, the number of calls, the duration, how long does it take for a person to answer the phone. In general; Our work life became so much easier since we started using this tool.
What do you dislike about the product?
The thing that it's bothering me a little bit with talk desk is that, if we want to edit a report, we need to recreate it, even if only a small change needs to be done. I think that this should be implemented/fixed in the future. Otherwise, everything is working smoothly and I can not think of any other "issue".
What problems is the product solving and how is that benefiting you?
Our company uses Talkdesk for assisting a great number of local restaurants. We are sales/marketing/customer service platform and we are using talkdesc constantly 24/7, receiving inbound and outbound calls. Talkdesc is helping the company to accomplish goals and tasks efficiently and with high quality. Thank you for that!
Recommendations to others considering the product:
I think it is the best tool for communication. I would highly recommend it to everyone. So easy and so useful!!
- Leave a Comment |
- Mark review as helpful
Impressive tool
What do you like best about the product?
I am very impressed with Talkdesk. Have been using it for more than a year and I can honestly say I've never had any issue, can't complain. When I am on a call, it's smooth, the other person on the line can hear me perfectly. Also, all the calls are logged so in case I miss something I can go there and listen to it. Would definitely recommend it to any company looking for a talking tool.
What do you dislike about the product?
I will have to leave this empty since there are no disadvantages with this tool.
What problems is the product solving and how is that benefiting you?
Since I am working for the food industries in the USA, I always find myself talking with pizzeria owners, providing them with marketing tips to help their business. It's easy to find any report you want for any employee.
Recommendations to others considering the product:
I don't know.
Excellent
What do you like best about the product?
Everything is great, allows good communication without interruptions. It has a lot of great features, I think that is one of the best things that I ever used, work related
What do you dislike about the product?
Everything is great, I think that there is nothing that I can complain of
What problems is the product solving and how is that benefiting you?
Financial problems the most. Great communication
Excellent calling software for businesses with large workforce
What do you like best about the product?
The ability to check service levels and daily/weekly/monthly call logs. It is easy to monitor live incoming/outgoing calls to ensure quality assurance. A moderate internet speed is enough to use this software. Incoming calls gets saved automatically which enables us to listen to calls from the past if necessary. Has the option of voicemail as well.
What do you dislike about the product?
High volumes of calls results in lags that could be worked on. Does not work as well on wifi as it does with cable ethernet.
What problems is the product solving and how is that benefiting you?
Being an intermediary party, talkdesk enables us to interact swiftly and efficiently with both our customers and restaurant partners.
Recommendations to others considering the product:
Should be among top 3 choices if you are considering to get a calling software for a moderate or large business.
Talkdesk is great
What do you like best about the product?
TalkDesk is great! The effective interface that is displayed allows for maximum work and allows for an efficient work environment! Additionally, I enjoy how the cases from TalkDesk migrate to SalesForce. My favorite aspect of TalkDesk is how I am able to see what Customer Support agent is available and who is not.
What do you dislike about the product?
Nothing to be honest, best system I have used
What problems is the product solving and how is that benefiting you?
We are able to produce technical support solutions with TalkDesk. We have troubleshoot errors faster and connect calls to the correct Customer Support Staff
TalkDesk for efficient inbound and outbound communication
What do you like best about the product?
TalkDesk is Awesome! I've been using it for almost 2 now and I truly recommend it to everyone. I especially like the Widget Mode since it's so easy to use. The call quality is great so I never have to worry about any issues. Also, it has a lot of option which makes my job easier!
What do you dislike about the product?
So far I haven't experienced any issues with it, therefore, I don't really have to add anything here. I really like their service and I would recommend it to anyone dealing with inbound and outbound calls!
What problems is the product solving and how is that benefiting you?
I mainly do up-sell on a daily basis. Talkdesk really helps me organize my time and calls I have to make, it has a lot of features which help with communication, tacking and organizing.
Easy to use and convenient
What do you like best about the product?
The fact that I can keep track of the calls and have the recordings available in case I need to double check something. It helps me perform at my best and it's not complicated to use. It is really convenient. Highly recommending it.
What do you dislike about the product?
There is not anything to dislike from Talkdesk. It does wonders. No complaints from my side at all!
What problems is the product solving and how is that benefiting you?
My work depends on Talkdesk. It helps me keep track of my calls and it prooves my efficiency. I do business over the phone using Talkdesk and I cannot imagine how I would be able to work without it. I realized that it really matters to have the right utilities and Talkdesk has proven that it's not replaceable.
Recommendations to others considering the product:
Highly recommend. It's a must product if you want to perform at the best!
Great product!!
What do you like best about the product?
Consistency, great connection have never dropped calls or had any issues with recordings!
What do you dislike about the product?
Not much to dislike about this brand, easy to use and not updating during production hours like a lot of other products
What problems is the product solving and how is that benefiting you?
customer service inbound and outbound!
Recommendations to others considering the product:
Perfect for professional setting.
Excellent
What do you like best about the product?
It is so easy to use, and the quality is great!
What do you dislike about the product?
There is nothing I don't dislike at the moment, the product is awesome and should keep it like this.
What problems is the product solving and how is that benefiting you?
I am contacting my business partners which are not in the state fast and easy, and therefore solving important stuff.
Recommendations to others considering the product:
I will recommend this product to everything. It is really easy to use, it is stable to make calls through and has awesome tracking service.
Great, Functional Features
What do you like best about the product?
Talkdesk's categories make customer interaction so easy. I can sort tickets in tons of different categories to find exactly what I need. The interface enables quick replies to customer's questions. It's also flexible, so if there are any issues with categories that are specific to our needs, we can make changes to ticket sorting and categorizing.
What do you dislike about the product?
I have had issues with the callbar extension not letting me log in. I emailed the Talkdesk support team and they were able to walk me through some steps. However, no one else on my team had issues that persisted like that, so it's not common.
What problems is the product solving and how is that benefiting you?
We are able to interact with our customers more often and with better service. The system can be altered to reflect our needs as a team. It's easy to pass along tickets, link tickets together, or pass to other agents.
showing 2,161 - 2,170