Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Talk desk is easy and awesome
What do you like best about the product?
I like that it is so easy to navigate. It hardly ever has issues
What do you dislike about the product?
Nothing really sometimes it takes a second to connect but that is my only issue
What problems is the product solving and how is that benefiting you?
Talkdesk is what we operate our business from it is how we stay in contact with our customers
- Leave a Comment |
- Mark review as helpful
It's alright
What do you like best about the product?
I like that it integrates with our Zendesk system for inbound calls to create useable tickets.
What do you dislike about the product?
We have a lot of connectivity issues. We have to redownload the call bar fairly regularly to get it to work properly. People constantly are having trouble hearing agents as well.
What problems is the product solving and how is that benefiting you?
Customer contact via the phone. It's a benefit that each time someone calls in a ticket is created so we can take down proper notes. It makes it easy to be able to track calls, and times in reference to queue times, hold times, and agent metrics.
I use talk desk daily from work and from home and love it!
What do you like best about the product?
I love talk desk because it is easy to use, and reliable! It is so reassuring to have a phone system that works every time! It connects at lightning speed and is a good system for new hires.
What do you dislike about the product?
I dislike that at times there is a seemingly slow connection and a delay in the line.
What problems is the product solving and how is that benefiting you?
I love that TalkDesk connects with ZenDesk, the system we use for notes and emails. Effortlessly easy in linking phone calls with notes for customer's accounts.
Great! No issues so far
What do you like best about the product?
It gives you the opportunity to reach people everywhere, fast and easy. It's an amazing tool that makes my job easier on daily basis. I keep the communication with our partners on a high level and I would definitely recommend Talkdesk to all of my friends!
What do you dislike about the product?
There are not many things that I can say that I dislike. Sometimes the line can get disconnected, but that's more an internet issue than a talk desk issue.
What problems is the product solving and how is that benefiting you?
As I previously said, it's making my daily job easier by giving me the opportunity to reach out to our partners fast and easy, so I can help them grow their business with us.
Recommendations to others considering the product:
You should definitely try it!
Works great for day to day tasks!
What do you like best about the product?
Everything is very simple to use and pretty user friendly. Have not had much issue using the application! I've never had an issue with dropping calls or random disconnects! The voice and connection quality is always crystal clear!
What do you dislike about the product?
It seems like there is a small delay while on a call (maybe 2-3 seconds at most). Sometimes the customer and I will accidentally cut each other off because of this. The phone system also seems to "bug out" every once in a while while starting a call. Once again, it isn't really a big deal, just something to point out!
What problems is the product solving and how is that benefiting you?
Talk desk had made reaching out and getting in touch with customer much easier, I would recommend this product!
Recommendations to others considering the product:
Great for call centers!
Excellent service to manage call center
What do you like best about the product?
With Talkdesk we can offer a better service and we have increased our productivity thanks to it, This company operates out of a few territories and it is easy to navigate between different dial-out phone number. My clients have my dedicated phone number, they can leave me voice messages.
What do you dislike about the product?
I don't have any negative feedback.No complaints from my side at all!
What problems is the product solving and how is that benefiting you?
Speak with the Talkdesk team certainly. They can arrange meetings with comparable organizations to allow for more in-depth conversations on their experience. Also give the trial a shot with a portion of your department to see if the platform will meet your requirements.
Recommendations to others considering the product:
The customer service is top notch. We get questions answered quickly and efficiently which was a huge help while integrating it into our company.
The best experience using Talkdesk
What do you like best about the product?
Talkdask is really fast and easy to use. It is very easy to install it and adapt to it. All the calls are recorded and you can pull out any reports you might need for inbound or outbound calls. This helps to keep a track on the progress of our everyday basis at work. We are using it at work to communicate with our customers and they can have our numbers and leave voicemails.
What do you dislike about the product?
There is nothing to dislike regarding this amazing tool. I don't have any complaints. The only thing I would like to mention is more a suggestion than a complaint or dislike. It was going to be perfect if Talkdesk will be able to automatically recognize the country code of the phone number.
What problems is the product solving and how is that benefiting you?
I am part of an SEO agency and it was going to be impossible to work without Talkdesk. We need to communicate with the customers on an everyday basis. Our managers can keep a track on our performance using the reports.
Recommendations to others considering the product:
I would highly recommend talkdesk
Easy to use, accessible, productive
What do you like best about the product?
I can deliver a more clear and complete report, with all kinds of information, that allows me to detail the interest of each person
What do you dislike about the product?
Sometimes, you will hear the tone for an inbound call in the browser while you are already making an outbound call in the app.
What problems is the product solving and how is that benefiting you?
Having everything on one platform and also linking it with Salesforce makes our lives a lot easier.
Recommendations to others considering the product:
Easy to use for better productivity.
TalkDesk works for my company!
What do you like best about the product?
I like the clarity on calls and how you are able to see your queue easily! We can manage call work between 2 brands from this application and it works well! I would recommend using this if your company is a growing one!
What do you dislike about the product?
Sometimes you need to restart your computer to make the "talk" setting work correctly. If you unplug your laptop from additional screens and plug it back in, there is ALWAYS a need to restart so the sound settings work right.
What problems is the product solving and how is that benefiting you?
We are able to help our customers with all of their inquiries! We like being able to keep notes on each customer's call and reference back when needed.
Recommendations to others considering the product:
Try to fix the bug that happens when a Mac is disconnected from a secondary or tertiary screen making it so that the headset sound/mic work easily without having to restart my computer multiple times to get it working again.
My experience with Talkdesk
What do you like best about the product?
I've been using Talkdesk for almost a year and I love it! It's easy to use, the connection is great and it improves my workflow a lot. it's easy to log in and doing business with. I would definitely recommend to other companies as well!!!
What do you dislike about the product?
nothing! I really love this tool !!! To be honest this is the best tool I've ever worked.
What problems is the product solving and how is that benefiting you?
It's easy to pull up reports for everything that you are interested in.
Recommendations to others considering the product:
Of course!!!!! This tool is awesome and really easy to work with!!!!!!!!!
showing 2,151 - 2,160