Talkdesk
TalkdeskReviews from AWS customer
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2,431 reviews
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Great tool for big companies and small ones alike!
What do you like best about the product?
Talkdesk is a great user-friendly platform to manage large or small amounts of calls while also tracking productivity! With my team, we do Talkdesk audits to track productivity and through their reporting tab it makes it very easy and transparent in its simplicity.
What do you dislike about the product?
Sometimes calls get stuck in queue causing service level to be off but it usually corrects its self. Also, the reporting tab can take a while to load sometimes but it usually gets fixed if you duplicate the tab.
What problems is the product solving and how is that benefiting you?
Whatever problems we face with the program fails in comparison to the overall user-friendly aspect of Talkdesk.
Talkdesk has been a great tool for multiple departments in our company.
What do you like best about the product?
I appreciate that you can record the conversations along with being able to hop on a call that is occurring to help with call coaching.
What do you dislike about the product?
Since we switched over our crm to hubspot, it has become more difficult to sync the two softwares to ensure contact recognition. Meaning if the sales team called someone from hubspot and the person calls back, it goes through talkdesk, yet, their phone number is not recognized and its frustrating no knowing who is calling you back.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped the sales team strengthen call coaching because of the save recordings and monitoring a call.
Simple and easy to use every day tool.
What do you like best about the product?
It's very easy and simple to use. Normally there's no problems and if there is, you it's immediatly get help from the quick customer service team! I really like it.
What do you dislike about the product?
The few times it has had connectivity issues. When you can't hear the person on the other end. Normally it's fixed by simply calling again and if not you can contact the customer serivce team that are quick and efficient.
What problems is the product solving and how is that benefiting you?
Talksdesk makes it so much easier to call customers on a daily basis! I really enjoy how seamless the experience is when using Talkdesk. I would wholeheartedly recommend it to anybody.
Talkdesk Works Efficiently
What do you like best about the product?
How easy it is to login and get started, how easy to change your status; how easy it is to create and arrange status. How easy looking at your stats are and how easy they are to read.
What do you dislike about the product?
Wish we could place caller on hold then while still on hold transfer call if needed. at this time you have to go back on the line; then go to transfer which places caller on hold again while connecting other line.
What problems is the product solving and how is that benefiting you?
To take and receive calls. Text agents
Recommendations to others considering the product:
This is a great tool to use.
easy to navigate
What do you like best about the product?
easy to navigate, good structure, metrics can be pulled from every angle
What do you dislike about the product?
inaccurate status for users, phone ringing when not in available status
What problems is the product solving and how is that benefiting you?
pulling metrics
connectivity issues happen pretty regularly
What do you like best about the product?
The reporting and salesforce integration. The ability to use it remotely and review recorded calls
What do you dislike about the product?
Drops calls regularly and the software has strange bugs that add confusion and stress as a sales team member
What problems is the product solving and how is that benefiting you?
Working and selling internet leads on the phone tracking usage compared to results
Recommendations to others considering the product:
You cannot text with this platform, it may be limited in system integrations, but all in all gets the job done effectively
I spend all day on sales calls, and Talkdesk simply makes my life easier.
What do you like best about the product?
I would say the most beneficial feature is the call recording.
What do you dislike about the product?
No app, to be able to make calls from my cell that would be recorded.
What problems is the product solving and how is that benefiting you?
Quality Assurance
Recommendations to others considering the product:
If you are considering a VoIP system, you should always do your homework and I would strongly advise you to consider TalkDesk.
Awesome cloud based telephony system.
What do you like best about the product?
No physical hardware to be set up. Great uptime and works flawlessly.
What do you dislike about the product?
Can't complain, but a more intuitive reporting UI would be the next step for feature enhancements.
What problems is the product solving and how is that benefiting you?
Low cost of operations. Call recordings, monitoring, reporting and live view to what's going on in the team with respect to calls.
great at tracking calls in a company
What do you like best about the product?
That is very user friendly. I also love that it records all the calls so you can go back to whatever you need. It also shows the amount of time I was on the phone.
What do you dislike about the product?
Sometimes the line drops down and you can barely hear anything. Even tho it is not something that happens too often it is really important to be able to improve that. It happened when I was in the middle of a very important conversation and follow-up call back was crucial because of a single drop down.
What problems is the product solving and how is that benefiting you?
Every day I have fast-paced connections with customers around the world. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Compared with mail communication, the use of office call software can better understand the customer's emotional appeal, find the problem faster, and improve customer satisfaction
Easy and Functional
What do you like best about the product?
Simple interface and easily adjustable graphs. Provides a seamless experience and instant updates.
What do you dislike about the product?
I have no complaints or dislikes about this product. It is a very solid product.
What problems is the product solving and how is that benefiting you?
Allows us to connect with our customers and agents.
Recommendations to others considering the product:
Utilize every option you can use. Talk Desk is a great tool to help you and your team succeed. This has revolutionized how business is done and allowed us to connect with our customers. It does have some moments where it can bug out per se but simple fast refresh fixes this. These glitches are few and very far in between. Talk desk features such as voicemails and assigning tasks and areas of contact have allowed us to make connecting with customers simple.
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