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great at tracking calls in a company
What do you like best about the product?
That is very user friendly. I also love that it records all the calls so you can go back to whatever you need. It also shows the amount of time I was on the phone.
What do you dislike about the product?
Sometimes the line drops down and you can barely hear anything. Even tho it is not something that happens too often it is really important to be able to improve that. It happened when I was in the middle of a very important conversation and follow-up call back was crucial because of a single drop down.
What problems is the product solving and how is that benefiting you?
Every day I have fast-paced connections with customers around the world. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Compared with mail communication, the use of office call software can better understand the customer's emotional appeal, find the problem faster, and improve customer satisfaction
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Easy and Functional
What do you like best about the product?
Simple interface and easily adjustable graphs. Provides a seamless experience and instant updates.
What do you dislike about the product?
I have no complaints or dislikes about this product. It is a very solid product.
What problems is the product solving and how is that benefiting you?
Allows us to connect with our customers and agents.
Recommendations to others considering the product:
Utilize every option you can use. Talk Desk is a great tool to help you and your team succeed. This has revolutionized how business is done and allowed us to connect with our customers. It does have some moments where it can bug out per se but simple fast refresh fixes this. These glitches are few and very far in between. Talk desk features such as voicemails and assigning tasks and areas of contact have allowed us to make connecting with customers simple.
Excellent, Easy to Use Software
What do you like best about the product?
how easy and self-explanatory is. Really not much training needed to implement. Also call queueing is very intutitive and easy to manage
What do you dislike about the product?
Full reporting control. It lacks a few common options of reporting, the way it exports data not always the best
What problems is the product solving and how is that benefiting you?
Easy introductions to TM not much training needed to implement on a new operation
Recommendations to others considering the product:
If looking for a great application with awesome features and easy implementation this is it!
Reliable, Trustworthy Software
What do you like best about the product?
Talkdesk pushes out easy to understand metrics and rarely interrupts my ability to operate. I have to pull CSV files for call reviews and they pull well. The entire system is very compatible with my Macbook Pro. No complaints. I would also mention that when we do file errors or complaints, the company is quick to respond and to resolve with solutions.
What do you dislike about the product?
I can't say that I dislike much about Talkdesk. I would like for there to be notification options to prompt our agents , so perhaps more options for personalizing how we operate business. When high call volume increases, our SLA does not always translate accordingly, or it might kick our agents off their status to get them to pick up a clal.
What problems is the product solving and how is that benefiting you?
We are assisting customers with home buying and home selling information. I find that this service and the way it navigates and routes numbers helps our customers feel that we are more intimately engaged in their towns and neighborhoods. It helps personalize the process. Talkdesk has also allowed a lot of transparency, which we greatly enjoy and thrive on within the company.
Recommendations to others considering the product:
Highly Recommended!
Easy to use and Operate
What do you like best about the product?
I like the fact it is overall easy to use and operate. Having multiple teams use it and being able to view specific teams or multiple teams have been very useful.
What do you dislike about the product?
I wish Talkdesk could be more customizable especially when it comes to viewing rejected calls and specific agent actions.
What problems is the product solving and how is that benefiting you?
Being able to run our entire support team on one phone system has been extremely helpful.
Recommendations to others considering the product:
make sure you can customize as you need. Depending on reporting and needs TD may or may not be able to accommodate your needs.
Very simple and easy to use
What do you like best about the product?
The ability to edit and customize my dashboard
What do you dislike about the product?
I would not say there is anything I dislike
What problems is the product solving and how is that benefiting you?
Call control, I am able to maximize my impact.
Best VOIP software
What do you like best about the product?
Live Reporting, Live listening, lots of easy, useful integrations, immediate access to call recordings, new numbers are affordable. We have total buy in from our employees and it is used to make 100% of our sales. Talkdesk is as vital to our company.
What do you dislike about the product?
Sometimes call quality is bad. It isn't often but when it happens the system is unusable and it is hard to diagnose. You never know if it the the computer, the internet, the headset, talkdesk etc.
What problems is the product solving and how is that benefiting you?
Sales lines, service lines, IVR, call center forward before and after hours, forward to sales cell phones. The product is well thought out and managing multiple teams is a breeze.
Recommendations to others considering the product:
If you want your phone to work with the rest of your business and be more than a phone, this is a great option.
It is very efficient and easy to use
What do you like best about the product?
User friendly, it's easy to use, connect easily
What do you dislike about the product?
The way it lags sometimes. It doesn't read the report properly
What problems is the product solving and how is that benefiting you?
Communication
A truly effective SaaS platform in a sea of wannabes
What do you like best about the product?
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I didn't have to stumble during set up because the UI is clear. Reporting is straightforward, but allows you to see the big picture or get as granular as you like. Also, their customer service and success teams are dazzlingly responsive and are experts in their own product. I will always be a net promotor for Talkdesk.
What do you dislike about the product?
Dislike is not a word I'm comfortable with when it comes to Talkdesk. They do have an opportunity to help their customers more when they want to connect Talkdesk to another tool. For example, we moved from Desk to Salesforce and we've had some issues recreating the integration we had with Talkdesk when we were on Desk. Having someone at Talkdesk walk us through it would have helped.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for inbound and outbound calls. It has an extremely fast interface and training agents is simple and quick. Our team can now make and take tens of thousands of calls per week.
Recommendations to others considering the product:
Always do your homework of course, but Talkdesk offers a free trial so there's nothing to lose. Have your agents do lots of test calls. Check out the responsiveness of their success team. Run some reports. Then compare to others you're considering. At the end of the day I bet you choose Talkdesk.
Very reliable and easy
What do you like best about the product?
I use Talkdesk every week for 40 hours/week and never have a problem with their services and connection. It is a very easy service to use.
What do you dislike about the product?
I personally wouldn't change anything about the service they offer.
What problems is the product solving and how is that benefiting you?
Able to track calls incoming and outbound in real time. I also love that you can monitor calls in real time as well.
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