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it is very useful and easy to use
What do you like best about the product?
What I like the best about talk desk is that sometimes I'm not sure who I spoke with so there are the caller ID information and the time frame that was spoken to that person, also there is the duration of the call, I also like the reporting section is fun looking at the availability and the people that are away, after call work, and busy, so pretty much it tells you all the details.
What do you dislike about the product?
what I dislike about talk desk is that sometimes it doesn't give you the accurate information, sometimes when I receive a call I notice that when I can't remember the number I try looking at the calls section and I don't see the call that I received, so there are glitches from time to time, another thing when we transfer calls it goes automatically to available, so we have to remember to put on aftercall work because we need to leave notes or follow up,.
What problems is the product solving and how is that benefiting you?
We are customer service so we have to rely a lot upon talk desk, we have to contact our customers to provide great customer service and talk desk is the tool for it.
Recommendations to others considering the product:
To try it out it is very easy to use
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This tool has what you need, nothing more nothing
What do you like best about the product?
What I really like about this is that all information related to a phone call is in there and you don't have to look somewhere else to get what it is already there. I like that it is really fast, the tool that shows you the queue LIVE is the most helpful of all, it lets you set a specific timeline to all other activities while you wait for a call. I like when a call ends, it helps you right away to chose where to locate it from the beginning so you don't have to waste time choosing after you place notes. I like how this application marge with the Zendesk one so once it detected the call, it automatically linked the information from the person who is talking over the phone to the Zendesk Program really quick.
What do you dislike about the product?
I don' really dislike something at all, but if I need to, I would say that there is to much space in every window, probable if you fuse the "Call" window with the "Contacts" one everything will be better. I believe there is an error on the software, before transferring a call, your status is "on a call" and right after you transfer it, your status changes automatically to "Available". If the queue is at its tops then it will be sent you a call right away without letting you time to complete your notes or anything else that is pending and you have to do before taking another call.
What problems is the product solving and how is that benefiting you?
business related to customer services, the benefits are: get contact information, check queue and history.
Most of these problems are related to hotel customer service. We are hired by a company that manage really good deals at the properties. we help all their guest to get what they need through customer service, if they need to cancel a reservation, they call us and we get in contact for them with the property to probably get a cancellation so we can get refunded and then we can refund the gues back. There are many examples like this one. We also help our partners (Hotels), most of the requests are due to billing and inventory issues. the benefits of all this are many, since improving customer service to get knowledge about other inquiries
Most of these problems are related to hotel customer service. We are hired by a company that manage really good deals at the properties. we help all their guest to get what they need through customer service, if they need to cancel a reservation, they call us and we get in contact for them with the property to probably get a cancellation so we can get refunded and then we can refund the gues back. There are many examples like this one. We also help our partners (Hotels), most of the requests are due to billing and inventory issues. the benefits of all this are many, since improving customer service to get knowledge about other inquiries
Recommendations to others considering the product:
absolutely great idea on using this platform
Great tool for big companies and small ones alike!
What do you like best about the product?
Talkdesk is a great user-friendly platform to manage large or small amounts of calls while also tracking productivity! With my team, we do Talkdesk audits to track productivity and through their reporting tab it makes it very easy and transparent in its simplicity.
What do you dislike about the product?
Sometimes calls get stuck in queue causing service level to be off but it usually corrects its self. Also, the reporting tab can take a while to load sometimes but it usually gets fixed if you duplicate the tab.
What problems is the product solving and how is that benefiting you?
Whatever problems we face with the program fails in comparison to the overall user-friendly aspect of Talkdesk.
Talkdesk has been a great tool for multiple departments in our company.
What do you like best about the product?
I appreciate that you can record the conversations along with being able to hop on a call that is occurring to help with call coaching.
What do you dislike about the product?
Since we switched over our crm to hubspot, it has become more difficult to sync the two softwares to ensure contact recognition. Meaning if the sales team called someone from hubspot and the person calls back, it goes through talkdesk, yet, their phone number is not recognized and its frustrating no knowing who is calling you back.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped the sales team strengthen call coaching because of the save recordings and monitoring a call.
Simple and easy to use every day tool.
What do you like best about the product?
It's very easy and simple to use. Normally there's no problems and if there is, you it's immediatly get help from the quick customer service team! I really like it.
What do you dislike about the product?
The few times it has had connectivity issues. When you can't hear the person on the other end. Normally it's fixed by simply calling again and if not you can contact the customer serivce team that are quick and efficient.
What problems is the product solving and how is that benefiting you?
Talksdesk makes it so much easier to call customers on a daily basis! I really enjoy how seamless the experience is when using Talkdesk. I would wholeheartedly recommend it to anybody.
Talkdesk Works Efficiently
What do you like best about the product?
How easy it is to login and get started, how easy to change your status; how easy it is to create and arrange status. How easy looking at your stats are and how easy they are to read.
What do you dislike about the product?
Wish we could place caller on hold then while still on hold transfer call if needed. at this time you have to go back on the line; then go to transfer which places caller on hold again while connecting other line.
What problems is the product solving and how is that benefiting you?
To take and receive calls. Text agents
Recommendations to others considering the product:
This is a great tool to use.
easy to navigate
What do you like best about the product?
easy to navigate, good structure, metrics can be pulled from every angle
What do you dislike about the product?
inaccurate status for users, phone ringing when not in available status
What problems is the product solving and how is that benefiting you?
pulling metrics
connectivity issues happen pretty regularly
What do you like best about the product?
The reporting and salesforce integration. The ability to use it remotely and review recorded calls
What do you dislike about the product?
Drops calls regularly and the software has strange bugs that add confusion and stress as a sales team member
What problems is the product solving and how is that benefiting you?
Working and selling internet leads on the phone tracking usage compared to results
Recommendations to others considering the product:
You cannot text with this platform, it may be limited in system integrations, but all in all gets the job done effectively
I spend all day on sales calls, and Talkdesk simply makes my life easier.
What do you like best about the product?
I would say the most beneficial feature is the call recording.
What do you dislike about the product?
No app, to be able to make calls from my cell that would be recorded.
What problems is the product solving and how is that benefiting you?
Quality Assurance
Recommendations to others considering the product:
If you are considering a VoIP system, you should always do your homework and I would strongly advise you to consider TalkDesk.
Awesome cloud based telephony system.
What do you like best about the product?
No physical hardware to be set up. Great uptime and works flawlessly.
What do you dislike about the product?
Can't complain, but a more intuitive reporting UI would be the next step for feature enhancements.
What problems is the product solving and how is that benefiting you?
Low cost of operations. Call recordings, monitoring, reporting and live view to what's going on in the team with respect to calls.
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