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Good talkdesk experience
What do you like best about the product?
Talkdesk is leaps and bounds better than our previous telephony system. We have had a couple of outages, which is typical with any technological system and talk desk support has been diligent in getting issues resolved in a very timely fashion
What do you dislike about the product?
Some reporting things could be a bit easier to navigate, but I am sure this will come with time
What problems is the product solving and how is that benefiting you?
In a call center environment, call Quality and timeliness is of the utmost importance comp with topdesk were able to get to customers faster and it integrates with Salesforce nicely.
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Simple and Reliable
What do you like best about the product?
Talkdesk makes our life is easier as it has got all the features which are needed in this era of call of centre business. The best thing about talkdesk is that I can relie on it and focus on my work without worrying about technology.
What do you dislike about the product?
Sometimes I’ve seen that reporting is little glitchy and it gets super annoying. You get incorrect status of agents, in order to fix it you have to logout and start over. I hope in coming time they can resolve this issue.
What problems is the product solving and how is that benefiting you?
Working without worrying about the technology and focusing on clients and their needs really helps solving the problems. The user interface is super simple and keeps you on the go!
Best for the BPO Industry
What do you like best about the product?
I love how easy it is to use talkdesk. It’s very user friendly
What do you dislike about the product?
There are still a few bugs but its quite normal
What problems is the product solving and how is that benefiting you?
It’s better than using a hard phone as a hard phone takes up a lot of space. With talkdesk, you just pull up the website and login.
Great communication tool
What do you like best about the product?
The easy features to call with a click.
What do you dislike about the product?
Dialing tone. Connectivity issues sometimes, but rarely.
What problems is the product solving and how is that benefiting you?
Restaurant partnership. It's the main service that we use.
Great tooling!
What do you like best about the product?
Talkdesk is quick to learn and you can easily navigate in no time. It is user-friendly and I love being able to see metrics!
What do you dislike about the product?
There really isn't anything not to like, the updates keep it current and working efficiently
What problems is the product solving and how is that benefiting you?
Customer calls! Talkdesk works smoothly even with our high capacity
TalkDesk for Small Business Customer Support Teams
What do you like best about the product?
Making a more streamlined and chronological customer history. Enables a user to accurately track our SLA, AHT, wait time, FCR, and response time. TalkDesk has an easy to use CallBar API integrated with ZenDesk, easy-to-use transfer (both warm and blind), 3-way calling, mute, and hold. Additional features I find to be useful in my daily work are call logging and automatic after-call work time.
What do you dislike about the product?
Connectivity issues occasionally crop up - these are sometimes due to bandwidth, but not always and the reason can be inconclusive. Random call drops or "ghost" calls.
What problems is the product solving and how is that benefiting you?
I use TalkDesk daily to seamlessly integrate inbound and outbound phone call support tickets with our CRM, making a more streamlined and chronological customer history. This allows my team to ensure dynamic customer support across all lines of communication while ensuring we maintain a competitive advantage in our industry by enabling us to accurately track our SLA, AHT, wait time, FCR, and response time. I like that TalkDesk has an easy to use CallBar API integrated with ZenDesk, easy-to-use transfer (both warm and blind), 3-way calling, mute, and hold. Additional features I find to be useful in my daily work are call logging and automatic after-call work time, which makes it easy to ensure calls are accurately recorded and properly tagged. In conjunction with ZenDesk and TextExpander, TalkDesk is a powerful tool for support teams to provide superior service without breaking the company bank.
Super User-friendly!
What do you like best about the product?
I am using Talkdesk for almost 2 years now. I love that it is very easy to learn how to use it. You are able to adjust the settings according to your needs. To update your status to away or break when you are not in front of the computer. It's great to keep records of all the calls and available time. The fact that there are recordings that you can listen to, it is very helpful! Especially, in our company when we get an important call and we need to recheck the information just in case, we can just go on Talkdesk and listen to the call. I also like that if I receive an inbound call I can see who the caller is and pull their info. Additionally, we can search for calls by number, company or even emails!
What do you dislike about the product?
It is not something necessarily that I dislike. But what I have noticed on Talkdesk is that sometimes it doesn't give all the accurate information when somebody is calling. And also, sometimes some calls are not transferred properly so it puts my status to away which is looking bad on the reports. And unfortunately, it's difficult to prove from my side what was the case exactly.
What problems is the product solving and how is that benefiting you?
Our company uses Talkdesk for assisting a great number of local restaurants. We have both inbound and outbound calls. Every team can make and take tens of thousands of calls per week from customers and restaurants as well. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Very simple and easy!
Recommendations to others considering the product:
Highly recommended!!! It will be very easy to learn how to use it in no time and it is very user- friendly! Talkdesk is really the most helpful tool.
The world is only a call away!
What do you like best about the product?
I am using TalkDesk for almost a year now and I find it very accessible. Talkdesk's interface is simple and easy to use. I love that I am able to listen to the recordings that way if I need to re-check something it's only two clicks away!! I also love the fact that we have an option to leave voicemails or to adjust the settings according to your needs - setting your status to away or break or coaching when you are not on the computer. Another good thing is that we can search according numbers, emails and that is really practical!
What do you dislike about the product?
The main issue that we are facing is when we are receiving a call, if we do not pick up at the exact moment that is considered to be a missed call and that affects our report because the pickup rate is really low. And that's how the statistics get mixed up and I am not sure that we always get the most accurate reports. Sometimes some calls are missing, which is weird.
What problems is the product solving and how is that benefiting you?
As a part of a big company, we are solving all of the customers and restaurants complaints as well as requests. Using TalkDesk as our main provider really made this easier for us because everything is synced perfectly.
Recommendations to others considering the product:
I highly recommend TalkDesk to all users around the world that work in a call center business. Having TalkDesk helps us manage all of the daily basis issues in a timely manner.
Best call app.
What do you like best about the product?
The app is very smooth. Everything can be easily tracked. Inbound calls can be monitored. We can keep a track of agents on their away or invisible status. Easy and accessible. No cut offs or anything like that. Great so far.
What do you dislike about the product?
Call dropped at times. Number of status could be increased, eg coffee break, washroom. Can be a bit more faster. Sometimes it keeps on loading and never ends. Can be more clear while sending out the instructions. Sometimes status of agents keeps changing for no reason.
What problems is the product solving and how is that benefiting you?
Dealing with customers. Customers are listening thru the app quite clearly.
Recommendations to others considering the product:
Best app
Great tool for call center
What do you like best about the product?
Our team uses a variety of tools, and the best thing with talkdesk is that it easily, and out-of-the box already integrates with these tools, such as Salesforce. Besides the integration, it's really easy to setup agents and to have them start making calls. The other thing that we like about talkdesk is their customer support. There have been times where we were not satisfied with talkdesk and had to speak to one of their Customer service representatives and their replies were almost instant, and at all the cases they helped us with our problems with prompt replies.
What do you dislike about the product?
The thing I dislike about talkdesk is that it's not a standalone app, it's actually build onto Twillio, and we as a team have to worry not only about talkdesk problems and outages, but also twillio ones. Which can get really complicated. The other thing that we dislike about talkdesk is the limitations it has, and some very needed features that have yet to be implemented -- one of these features is the possibility to edit scheduled reports after saving them. The problem with talkdesk is that, if we wish to edit a report, we'd have to recreate it, even if only a small change needs to be done.
What problems is the product solving and how is that benefiting you?
We are solving our Customer Service reps with Talkdesk, which allows our reps to easily receive and make calls using talkdesk
Recommendations to others considering the product:
Check the documentations before using Talkdesk. Something things are very easy to grasp, however, there are some aspects of the application that are more complicated
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