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Powerful platform, strained support team
What do you like best about the product?
Depth of capabilities, e.g. call logic, routing, out of the box integrations, powerful reporting
What do you dislike about the product?
Support offering can be confusing, solid technical expertise really required if you want to continue to grow
What problems is the product solving and how is that benefiting you?
Manages all inbound and outbound calls as our primary platform. We can keep track of all activities
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Talkdesk review
What do you like best about the product?
I like that features like call recording, voicemail-to-email, and automated assigning calls that can improve efficiency and professionalism. The ability to easily add or remove lines and adapt to the company's changing needs. I would like to highlight ensuring clear and uninterrupted communication is crucial.
What do you dislike about the product?
Sometimes it can happen connectivity problems, dropped calls, and system outages that can disrupt business operations.
What problems is the product solving and how is that benefiting you?
Nowadays some products do not provide scalability in terms of exploring scalable solutions that can easily add or remove users and features. Talkdesk provides adaptability to changing business needs and growth. The product provides robust, cloud-based infrastructure with high availability that allows increase reliability and minimise disruptions. The product delivers tools like call recording, reports and analytics, and AI-driven insights that improve customer service, compliance, and data-driven decision-making.
Talkdesk integration and exceptional Support
What do you like best about the product?
You get exceptional out-of-the-box and extra support from the CSM and the account team. As with all products, Talkdesk does have issues, but the support we get makes sure that we recover quickly and get back to normal running.
What do you dislike about the product?
The live alerts could do with being more accurate.
What problems is the product solving and how is that benefiting you?
Global reach and a single VOIP strategy
Would recommend, Great product and team!
What do you like best about the product?
The Talkdesk team have a great collaboration and are always available to help us where and when needed, including discussons on future improvements and efficiencies. The talkdesk portal online is very easy to use, its easy to create customised dashboards with widgets and to be able to track your stats, calls and create reports.
What do you dislike about the product?
I am looking forward to seeing more future features which will help us to improve our service.
What problems is the product solving and how is that benefiting you?
They are able to help us with complicated IVR flows and making this journey for customers easier.
The Live dashboard
What do you like best about the product?
the live dashboard is an amazing tool but sometimes we notice some delays on the processing
What do you dislike about the product?
The report and the way we search for the interaction look like an old system
What problems is the product solving and how is that benefiting you?
managing the call and digital interaction from our customer
Talkdesk review
What do you like best about the product?
What is good about talkdesk is that the buisness parteners decdicated to our account, (TAM CSM) want to shar wihin our success.
What do you dislike about the product?
What could improve with Taldkesk is the support. Once when we had an issue support implemented a change to fix the issue without our consent or notifiing use distipe Talkdesk's website saying otherwise. This caused us have to go on a tier 1 with the vendor to quickly restore key fuctionality.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving our need of our one platform for a contact/call center across a large sized organazation.
It is a good product, but the service does not support the customer
What do you like best about the product?
State of the art CTI, good UX and no issues on business continuity
What do you dislike about the product?
They are not a good partner if you want them to accompany you on a long journey.
We optimized our product portfolio, achieving a 25% reduction in the number of customer inquiries. But Talkdesk did not want to adjust the number of licenses to the new reality. You can't announce 'we love our customers' and not accompany them on their journey
We optimized our product portfolio, achieving a 25% reduction in the number of customer inquiries. But Talkdesk did not want to adjust the number of licenses to the new reality. You can't announce 'we love our customers' and not accompany them on their journey
What problems is the product solving and how is that benefiting you?
We are using Talkdesk as CTI for our company. For both Sales and Customer care.
Hit and Miss but overall very good
What do you like best about the product?
Talkdesk links into Salesforce very well. The data that you can pull across is a lot and gives you valuable insights to calls all in one place without having to run reports of different platforms
What do you dislike about the product?
On the web based portal when you search for numbers (in my instance I was cleansing users and ring groups) if you do a search, select the one you want and then go back, it wipes your filters. the backend portal can be hard to navigate.
What problems is the product solving and how is that benefiting you?
Talkdesk solves the issue of having a contact centre that links into our key CRM (salesforce) the click to dial feature is key and althought available in other products this was our first. The way you can make changes to the flows relatively easily is also key in making quick changes that benefit the business.
We use talkdesk in our salesforce instances
What do you like best about the product?
Easy to use in our salesforce, not need of a mobile phone
What do you dislike about the product?
pop up window in salesforce, in our salesforce we can not close the pop up window and it is always available
What problems is the product solving and how is that benefiting you?
calling the potential partner with talkdesk
Talkdesk
What do you like best about the product?
Report view as it helps to monitor the performance of the agents and team on real time.
What do you dislike about the product?
The support team sometimes delay the response rest all is amazing
What problems is the product solving and how is that benefiting you?
Reports which gives overview about live calls and helps understanding call flow
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