Talkdesk
TalkdeskReviews from AWS customer
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Reliable and Easy to Use
What do you like best about the product?
Reliable and easy to use . Customer support is immediate and resolves any issues fast.
What do you dislike about the product?
Nothing. Support is always prompt and affordable.
What problems is the product solving and how is that benefiting you?
Provides are inbound and outbound calls
Recommendations to others considering the product:
The ease of use and reliability is key.
Talkdesk Review
What do you like best about the product?
It works well, keeps communication streamlined between our offices across the world.
What do you dislike about the product?
When refreshing the page, it sets an agent to an unnecessary status. Also, system issues do occur and can be inconvenient when they happen.
What problems is the product solving and how is that benefiting you?
As stated before, it helps us to keep in constant communication with our other offices across the world. It has been handy to find out who is available, who is present, and generally helps with organization in staffing.
Talkdesk has been amazing
What do you like best about the product?
The fact that in one setting I can see all my employees statuses and what they are doing.
What do you dislike about the product?
Its not that i dislike anything I just wish they had more statuses that we could load within Talkdesk
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easy for you to monitor statuses, see what prospects are holding and for how long. It makes monitoring you business easy and accessible
Recommendations to others considering the product:
My only recommendation is that we have more statuses within Talkdesk
Talk Desk is a great addition to our team
What do you like best about the product?
The functionality of TD and being able to easily track metrics is key to the success of our sales team
What do you dislike about the product?
I wish I could i see information on the mobile device and be able to understand more of the backend information.
What problems is the product solving and how is that benefiting you?
Sales team crushing performance and being able to track our KPIs without having to spend time digging into any information.
Recommendations to others considering the product:
Do it - love the system
Great Product! Highly Recommend
What do you like best about the product?
Simple dashboard, allows you to screen by agent.
What do you dislike about the product?
It can take a few minutes for the call to load. So if you need to re-listen to the call on the dashboard you have to wait.
What problems is the product solving and how is that benefiting you?
We are a sales based company that requires a team to constantly be on the phone. It also allows management to track call numbers. It keeps the team accountable.
Recommendations to others considering the product:
I would use it for a small to mid-size company.
Great
What do you like best about the product?
it's very easy to use, and always in a small window , so you can multitask.
What do you dislike about the product?
sometimes the time starts but it doesnt ring
What problems is the product solving and how is that benefiting you?
I always talk with the customers and is the best way to comunicate with them, so I can solve the problems faster.
Really Enjoy this Producct
What do you like best about the product?
I love that it connects to my computer and all the country codes are in there so you don't have to worry if the client missed out on that.
What do you dislike about the product?
There hasn't really been anything so far that I've found to be amiss in the system.
What problems is the product solving and how is that benefiting you?
The benefit of being able to have all the call numbers on record is really helpful.
Talkdesk is great!
What do you like best about the product?
As a supervisor, I love how easily accessible everything is for me. Should I be monitoring my teams status, doing audits, changing status/call tree, etc. Talkdesk allows me to do all these things very efficiently and effectively.
What do you dislike about the product?
Whenever I am on wifi and not connected to ethernet, Talkdesk will often refresh on me should I not have it open for a certain period of time, causing me to be set to "login" status
What problems is the product solving and how is that benefiting you?
We are able to monitor productivity of all of our agents. This has directly led to hundreds of very effective coaching conversations where we were able to showcase the gap between the desired expectation and where an agents productivity really lies.
Recommendations to others considering the product:
Defintely try it out, you will not regret it!
Customer service review
What do you like best about the product?
Ability to transfer calls blind or warm. Consistently works efficiently and effectively - do not have any problems with dropped calls. Clear phone calls quality. The ability to sort and manage time on phones, call lengths, availability is great.
What do you dislike about the product?
the delay in the calls is sometime significate. It would be nice if we can warm transfer someone and have the ability to introduce them. Reorganizing phone numbers on the drop down.
What problems is the product solving and how is that benefiting you?
Customer service calls and transferring to other entities
Recommendations to others considering the product:
warm transfers that you can introduce your guest. Transcribed words/messages of the voicemail or while the call is happening
best experience ever
What do you like best about the product?
in general, the use of talk desk is very friendly it carries all the necessary module to be operated by anyone.
any job company operator should be able to manage and use talk desk for their company. anyone from the edge of 18+ should be able to manage to use talk desk without a problem. it carries a very light platform that does not required very large memory base space. any work application that makes the job day and work environment go on fast and smooth. everyone should have a peace of mind when talking about work applications.
any job company operator should be able to manage and use talk desk for their company. anyone from the edge of 18+ should be able to manage to use talk desk without a problem. it carries a very light platform that does not required very large memory base space. any work application that makes the job day and work environment go on fast and smooth. everyone should have a peace of mind when talking about work applications.
What do you dislike about the product?
sometimes gets stuck and does not allow to release the call. it does not allow three-way call. ther is not a lot of option o dislike this talk desk service. is just that in general we are just users, we have limited information
What problems is the product solving and how is that benefiting you?
great benefits, good price for any company better than magic jack or another VOIP service that you may find in the internet. this is active and direct to our users as any other phone you will be able to make calls all over the world. It makes my work environment very easy and complex. I will defensively recommend talk desk even I could use it.
Recommendations to others considering the product:
Talk desk app is very friendly to use with no problem. This is very easy to use application with a good price to any company that is interested in VOIP good price and reliable phone service.
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