Talkdesk
TalkdeskExternal reviews
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Easy to use and very integrated
What do you like best about the product?
What I like the most are the following features : History of the calls, integration with our marketing automation tool (infusionsoft) and slack, click to call from our PSA (Autotask), possibility to monitor calls for training purposes
Pricing is fair and the platform is always available
Pricing is fair and the platform is always available
What do you dislike about the product?
It would be interesting for us to have the platform in our own language which is French
What problems is the product solving and how is that benefiting you?
More productivity and a better internal collaboration
The integration with our PSA makes our follow up calls more relevant
The integration with our PSA makes our follow up calls more relevant
Talkdesk
What do you like best about the product?
I really like the fact tat talk desk makes it easy.
What do you dislike about the product?
When it logs you off at a random in between calls.
What problems is the product solving and how is that benefiting you?
Taking calls and booking reservations
Super intuitive software
What do you like best about the product?
I have been using Talkdesk for about a year, but I have had contact center roles at other companies which used different software in the past. Talkdesk is by far the most intuitive contact center software I've used. The interface is easy to navigate, it integrates seamlessly with Zendesk, and I find that a lot of the time I can answer my own questions just by taking a moment to explore the settings and options. I can also easily monitor the productivity of my team, and rarely have complaints about call quality.
What do you dislike about the product?
Very occasionally there are issues where agents may get stuck in aftercall or away, and updating their status does not actually put them back in the call rotation. However it is nothing that re-starting doesn't typically fix.
What problems is the product solving and how is that benefiting you?
Talkdesk makes training and coaching my team really simple. Administrators can monitor real time stats/productivity, review call recordings with agents, and have them listen in to the calls of their teammates for experience.
Recommendations to others considering the product:
This is a very easy to use, quick to learn tool for users of all experience levels.
Greatest SaaS phone service you can get!
What do you like best about the product?
This software allows you to properly manage phones and back it up with tremendous reporting. I would heavily suggest using it, no matter the size of your organization.
What do you dislike about the product?
My only complain is the delayed releases but that comes with software.
What problems is the product solving and how is that benefiting you?
The ability to audit and maintain out inbound support. Once we have mobile, we will do the same thing with outbound sales!
Recommendations to others considering the product:
If you are vetting multiple software companies to replace your PBX, I highly suggest Talkdesk. CSMs and Sales will make sure you have what you need to be successful.
Excellent Tool
What do you like best about the product?
User friendly, simple and easy to use. Great for reporting and managing agents. It has been the easiest phone tool I've used.
What do you dislike about the product?
The Web mode phone should be displayed on all screens for easy access.
What problems is the product solving and how is that benefiting you?
Simple to identify Aux levels and agents not making a bad use out of them since the system detects who should be next to take a call.
Easy to use, fair bills, excellent customer service, some connectivity issues
What do you like best about the product?
I really like the extreme ease of use by itself or connected to the CRM software we use to organize our task.
And everyone in my team is impressed by the everlasting availability of the customer service, either if there is any issue or if we need help to set up something.
And everyone in my team is impressed by the everlasting availability of the customer service, either if there is any issue or if we need help to set up something.
What do you dislike about the product?
Some connectivity issue and delay on response during the calls, especially for MEAST countries and Russia and the no full availability of phone lines around the world (for some countries, we needed to use an external provider).
What problems is the product solving and how is that benefiting you?
More call efficiency at a lower price than other competitors
Simple and Smart
What do you like best about the product?
is simple, fast and synchronized with sales force
What do you dislike about the product?
sometimes the quality of the calls in not very high but i'm not sure if the problem come from talk desk
What problems is the product solving and how is that benefiting you?
we are calling our students
Recommendations to others considering the product:
Anything to recommend i'm very satisfied about this product.
TalkDesk to us from 0 to 100 (real quick)
What do you like best about the product?
Very easy set-up and customization. Getting started with TalkDesk was a painless process with the help of a implementation specialist. Training for my support team was minimal as the interface is so lightweight. Connection with Zendesk was straightforward and allows us to capture key metrics in both systems. The best thing, is definitely the access admins have to fine-tune their TalkDesk instance as their business needs change (even in a moment to moment basis).
What do you dislike about the product?
I've hit very few roadblocks with TalkDesk. I would like to have an easier way to temporarily suspend our phone service, though this feature is easy enough to configure in the TalkdDesk interface via 'business hour' schedule.
What problems is the product solving and how is that benefiting you?
We came to TalkDesk from a pair of handset phones passed from one support agent to another, so TalkDesk has literally solved all of our phone issues. We find that 1/3 of our customer support request per week are via phone, so having a system that can queue call, allow for callbacks, etc. with a diverse team of agents working on-site or remote is key.
Recommendations to others considering the product:
Use an implementation specialist.
A simple, detailed, user friendly way to monitor one's time.
What do you like best about the product?
Talkdesk has a layout that is very user friendly. It allows for an easy flow between monitoring stats and assessing call volume. This makes for easy monitoring of associates and performance as a whole at a glance..
What do you dislike about the product?
There is only one thing that I would say I dislike about Talkdesk. The callbar does not have a timer for how long an associate has been in a status. Adding a timer to the callbar, I feel, would increase performance because one's time in a status can be clearly seen.
What problems is the product solving and how is that benefiting you?
Talkdesk has made monitoring other associates time far easier! Due to the easy flow of Talkdesk, you feel like you can monitor numerous different things in one location. As well as giving you a simple, yet detailed, depiction of the current situation.
Recommendations to others considering the product:
Simple, detailed, user friendly way to monitor associates time and for assessing call volume.
Awesome!
What do you like best about the product?
Talk Desk is easy to use and intigrates nicely with our systems
What do you dislike about the product?
Nothing at all, it was all good and as I expected.
What problems is the product solving and how is that benefiting you?
We are able to call more people, be faster and are more efficient with TalkDest.
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