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Talkdesk is easy to use
What do you like best about the product?
It has a simple layout and anyone can learn to use it.
What do you dislike about the product?
sometimes the fetching data is annoying.
What problems is the product solving and how is that benefiting you?
We can take our calls and help our customers. easier than a hard phone
Recommendations to others considering the product:
It's a good product and easy to use.
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Good tool
What do you like best about the product?
it has every feature that is required to do my job right
What do you dislike about the product?
My company uses Zoom, but I cannot mute myself in zoom and answer the talkdesk call. I must exit the zoom meeting to take the call and rejoin later.
What problems is the product solving and how is that benefiting you?
With the talkdesk, I can easily manage my work in Salesforce case.
Recommendations to others considering the product:
If you're using Salesforce, this is the best call provider. Their global support is amazing
Best phone system we ever used
What do you like best about the product?
Reliable, we virtually had 0 downtime in 3 years. Impressive array of out of box metrics! Sound quality is impressive too.
What do you dislike about the product?
Support at times can be sluggish, especially on changing multiple numbers/agents at once.
What problems is the product solving and how is that benefiting you?
Talkdesk serves as our main contact center infrastructure. It allows to maintain, improve and expand all our workflows.
My Talkdesk
What do you like best about the product?
It works well most of the time the mute and hold buttons really come in handy
What do you dislike about the product?
Sometimes it crashes and I’m no longer able to hear when a call has ended
What problems is the product solving and how is that benefiting you?
Quickly answer calls for fast response and resolution times
TalkDesk Review
What do you like best about the product?
The obvious best feature for us was the integration with Desk.com which we had being using as our CRM for over a year. Switching from another 3rd party VOIP system to Talkdesk was seamless and getting our agent up to speed with new system took just a few hours.
What do you dislike about the product?
At random times the call would disconnect. Not sure if it was on our side or with Talkdesk but this seemed to be a common complaint online. The call quality was not the best but it was good enough to meet our needs for our Support Team.
What problems is the product solving and how is that benefiting you?
Using Talkdesk with Desk.com brought full circle, our ability to track metrics within our CS team. The reporting is adequate and provided an in-depth analysis of what our agents could only previously summarize in weekly written reports.
Easy to use, streamlined process
What do you like best about the product?
The usability and the look of it. It's simple and sleek
What do you dislike about the product?
It can be a little buggy at times. Nothing too concerning
What problems is the product solving and how is that benefiting you?
customer service
Easy call center solution
What do you like best about the product?
The dashboard is easy to customize for your company's needs. There are multiple modules available, which I particularly enjoy, but nothing gets too overwhelming.
What do you dislike about the product?
Similar to most teleconferencing solutions, needing to setup your audio sources is always a pain, but this is not a problem unique to Talkdesk.
What problems is the product solving and how is that benefiting you?
The need to field phone calls on a mass scale (ie. for a call center).
Recommendations to others considering the product:
This seems like one of the more intuitive solutions for a call center environment.
Talkdesk for an Admin
What do you like best about the product?
Ease to setup IVRs and automated dashboards are amazing. I am also a fan of how intuitive the tool is for new users to become acclimated. The call bar extension is also great as it keeps inbound calls front and center for our reps
What do you dislike about the product?
At times there can be issues with small admin things. For example only talkdesk support can change an agents email login
What problems is the product solving and how is that benefiting you?
Call routing and reporting on inbound and outbound calls and historical volume
Efficient and intuitive but often small technical issues that could be resolved
What do you like best about the product?
How simple it is. I find even not using it before it was easy to get acclimated to.
What do you dislike about the product?
Having a conference call with two other people is not intuitive and neither is closing when technical errors arise.
What problems is the product solving and how is that benefiting you?
We work off a queue so I find it is beneficial to have hands on control of our status. It makes for a much easier work flow and being able to hold off on the next call manually is great.
Functional application with great features.
What do you like best about the product?
I like how you can swap between phone numbers easily for calling different markets. How you can transfer and see who is available. Also, how it works pretty well even over a mobile hotspot connection.
What do you dislike about the product?
I dislike that it does occasionally need to be reset but that's only like once a day.
What problems is the product solving and how is that benefiting you?
We're solving the problem of keeping track of call stats. It integrates seamlessly with Salesforce to keep count of call times, away times etc.
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