Talkdesk
TalkdeskExternal reviews
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User Friendly + Outstanding Customer Support
What do you like best about the product?
Talkdesk provides a very user friendly interface, both in the web mode and while using the app on my desktop. I have used a number of phone services over the years, and they truly stand out as one of the best out there. Their customer support is unmatched; very efficient in their helpfulness, I have jumped on a quick phone call if needed, or they are more than happy to assist via email as well. I manage a support team, and am always impressed with how they support their customers.
What do you dislike about the product?
Every now and then an issue pops up (which is usually due to our internet), they are able to help me through the issue, which is good.
What problems is the product solving and how is that benefiting you?
We receive a high volume of inbound calls on a daily basis, which Talkdesk helps us easily handle, as well as returning voicemails. We have also integrated Talkdesk with Salesforce, which is helpful.
Recommendations to others considering the product:
We are a medium to small size company, in terms of reps on the phones, so I am not familiar with how Talkdesk functions with a larger size company. This review should apply to similar size companies, with 10 or less reps on the phones at a given time.
Great Product...Great Service Support
What do you like best about the product?
I can't say enough about the customer support...it's refreshing to know when a tech tells you that they are going to look into a problem for you...they not only do that, but they get back to you in a timely fashion.
What do you dislike about the product?
I really haven't any major concerns as of yet. I guess the only issue I have as of right now, is the Callbar's limitation in regards to the "favorite" contact section. Each rep cannot have one of their own. Also the reporting is not customizable as I would like to see it.
What problems is the product solving and how is that benefiting you?
So far my team is far more efficient in handling and making calls and I have seen a difference in their daily performance progress.
Recommendations to others considering the product:
Talk a look at Talkdesk...it might surprise you
This cloud based telephone platform is very good.
What do you like best about the product?
The administration panels are easy to use and change settings. It integrates easily with my CRM.
What do you dislike about the product?
I'd like to have a re-dial feature so that I can call the same number repeatedly with just one mouse click.
What problems is the product solving and how is that benefiting you?
In general it speeds up my work.
Recommendations to others considering the product:
Simply go forward and enjoy the experience. Managing the account has been easy with a good customer experience.
Very Accessible and Helpful for Monitoring Work
What do you like best about the product?
What I like best about TalkDesk is that it is as accessible as it is helpful for monitoring the quality and statistics of your work. The Reporting tool is really helpful to have open for a quick report of the status of the lines and makes it really easy to coordinate timing and tasks!
What do you dislike about the product?
What I dislike is the call ringtone. I doubt it bothers everybody, but it would be pretty cool if it was changeable. I guess I would also add more diverse TalkDesk statuses because I think there are lots of instances you'll need to step away from you desk working all day (Coaching and Training or other) that shouldn't be harmful to the performance of your work. It's a bit tight when you have to worry about a yellow status when you shouldn't need to.
What problems is the product solving and how is that benefiting you?
We really have the benefit of having a direct line with Talkdesk and since SSENSE has many customers from different places around the world which allows us to use an accessible and optimal tool to communicate with them in our 24 hr office. The numbers state where the caller is calling from so that usually gives us a little context about what the purpose of their call might be.
Talkdesk is a great tool!
What do you like best about the product?
I love using Talkdesk, it is easy and fast. It is an indispensable tool in my workplace and we have never experienced any technical issues with it. I like that there are detailed statistics evaluating multiple metrics that are available.
What do you dislike about the product?
I dislike that you have to be on the Reporting Page to pick up calls, as sometimes I am on the Sentiment page. If a call comes in at that moment, I cannot pick it up directly, I have to go back on the reporting page to pick it up, hence makes my pick up time longer
What problems is the product solving and how is that benefiting you?
We are solving multiple business problems with this tool as it is the main method of direct communication with our customers. We resolve return problems, product issues, and assist our clients on purchasing on the website.
Recommendations to others considering the product:
Highly recommended!
Talk desk review
What do you like best about the product?
Talk desk is very user friendly and intuitive. Pairs up very nicely with other tools like zendesk.
What do you dislike about the product?
It doesn’t happen too often
But when there are glitches or it freezes it effects the functionality of everything else.
But when there are glitches or it freezes it effects the functionality of everything else.
What problems is the product solving and how is that benefiting you?
No business problems.the benefits are that it’s a great phone support system that makes transferring calls and changing statuses very easy
Talk desk expirience
What do you like best about the product?
Its a great tool for comunication inbound and outbound calls and a good quality of voice
What do you dislike about the product?
sometimes needs to be refreshed but usually do not fail
What problems is the product solving and how is that benefiting you?
We have direct lines to solve problems with our customers also we use it to call new customers
Recommendations to others considering the product:
An awesome tool that allows communications in an expedited way to take inboun and outbound calls
Great solution for inside sales!
What do you like best about the product?
Ease of use for agents; increased efficiency of our sales desk
What do you dislike about the product?
Currently no complaints; this tool has worked well for our team
What problems is the product solving and how is that benefiting you?
Managing calls for our inside sales team; less missed calls and time on hold for our customers
USER FRIENDLY!
What do you like best about the product?
TalkDesk platform was very easy to learn. From someone coming in with no call center experience this platform was very easy to learn to use! I LOVE the reporting. I love how easy it is to navigate. Learning comes quick- its very straightforward and user friendly. It is easy when teaching and training others. Software links well with Salesforce. They are constantly updating and making things better every day!
What do you dislike about the product?
Once upon a time, we would get dropped calls or data that wouldn't fetch which would lead to "missed" calls which skew numbers- But te last 6 months or so have been completely different and these occurrences are less and less
What problems is the product solving and how is that benefiting you?
Callbar makes TalkDesk access easy no matter what screen your on or what your working on- its always there- When working call center platform- this comes in handy! Also, tagging calls to cases is a great benefit!
Recommendations to others considering the product:
This software is amazing. We absolutly love it!
Talkdesk is extremely user friendly
What do you like best about the product?
Talkdesk allows us to connect with our clients with ease on a simple to use platform.
What do you dislike about the product?
Theres not really anything I can see from the way I use Talkdesk that could improve the quality. Simple and straight forward to use with what I need to get done.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to organize our department in how we work and operate. It allows us to break down our work on a more micro level to help not only our clients but our department to find better ways to assist them.
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