Talkdesk
TalkdeskExternal reviews
2,460 reviews
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Talkdesk is recognized for fast help desks and extensive training resources
What do you like best about the product?
From an admin perspective, the reporting dashboards are clean and insightful, giving us visibility into agent performance and customer experience trends. The customization options, while technical, are powerful once configured correctly.
What do you dislike about the product?
Not any yet if i face will definetley Shared on that
What problems is the product solving and how is that benefiting you?
gents spent too much time on repetitive tasks like logging calls, writing notes, and summarizing interactions.
Reliable, With a Few Glitches Here and There
What do you like best about the product?
We've been using Talkdesk for awhile and overall, the experience has been wonderful. The platform offers a user-friendly interface and robust call center features that have helped streamline our customer service operations.
Call quality is generally reliable with minimal downtime.
The interface is intuitive and easy for agents to navigate.
Call quality is generally reliable with minimal downtime.
The interface is intuitive and easy for agents to navigate.
What do you dislike about the product?
Occasional bugs or lags, especially during peak hours.
Customization options could be more flexible, especially for more advanced workflows.
Customization options could be more flexible, especially for more advanced workflows.
What problems is the product solving and how is that benefiting you?
It used to be hard to know how I was doing or where I could improve.
Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance.
I can monitor my stats and hit my goals more consistently.
Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance.
I can monitor my stats and hit my goals more consistently.
Loooovvveee TalkDesk
What do you like best about the product?
I love the co-pilot feature. It's very helpful when I feel like I missed something in the conversation or when I didn't quite catch the name or address. I love being able to see reviews from calls I've made and it's really easy to navigate.
What do you dislike about the product?
The only thing I dislike is when it's not functioning properly and not refreshing. But it always gets fixed pretty quickly
What problems is the product solving and how is that benefiting you?
It solved the issue of taking calls without missing them since it's automatic. I never miss a call
Love TD when it works but it often has glitches
What do you like best about the product?
Love that you can go and see conversations with the customer so you can review what has been said
What do you dislike about the product?
Half of the time we try to transfer it won't work and there are often times when the calls don't come through but go to voicemail instead
What problems is the product solving and how is that benefiting you?
It helps track subjects so I can go back through past conversations
talkdesk review
What do you like best about the product?
i love that its an application i can use to make outbound and inbound calls
What do you dislike about the product?
the connectivity can be a bit frustrating at times
What problems is the product solving and how is that benefiting you?
allows my company to receive inbound and outbound calls
Talkdesk - Game Changer
What do you like best about the product?
They have unleashed more capability to maximize your Support Center impact. You have the ability to add these pieces seemlessly and easily. A great support team focused on your success.
What do you dislike about the product?
No dislikes just being able to stay alinged on ramp plans is critical.
What problems is the product solving and how is that benefiting you?
driving efficiencies in the operation and effectiveness in supporting our customers.
Best App for calls
What do you like best about the product?
Talkdesk makes it easy to sign on, get set up and get to work. The options for breaks or leaving are a good little laugh through tough days. Notating and copilot help so much when listening to past calls to make sure I haven’t missed anything. The feedback option makes it easy to check in on how I’m doing when it comes to my customers feelings. I definitely appreciate the effort that went into the talk desk design.
What do you dislike about the product?
I have had no real issues as of the time I’ve used talk desk. Nothing that I can currently say I don’t like.
What problems is the product solving and how is that benefiting you?
Makes it easy to transfer calls with in our employee group when needed. It manages calls so people are able to get through in a timely manner
Great software for calling custuomers
What do you like best about the product?
I love Talkdesk. It is easy to use and easy to navigate. Great call quality. I use Talkdesk daily for work and have never had any issues. Customer support is awesome as well. Co-pilot is super helpful and always provides relevant information to help guide me through a call.
What do you dislike about the product?
There are no downsides to Talkdesk. My company loves it
What problems is the product solving and how is that benefiting you?
Co-pilot helps guide me through calls with relevant information to provide to the customers.
Using Talkdesk is awesome!
What do you like best about the product?
What I like best about Talkdesk is its focus on innovation and customer experience. The platform is constantly evolving, with AI-driven tools and automation that help support teams work smarter, not harder.
What do you dislike about the product?
While Talkdesk is a powerful platform, one area I’ve found challenging is the occasional complexity in customization or integration with certain third-party systems.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving key problems around fragmented customer service, slow response times, and lack of visibility across support channels.
It brings everything into a unified, cloud-based contact center platform, allowing teams to handle voice, chat, email, and more from one place. With AI-powered tools and real-time analytics, Talkdesk helps us:
Respond to customers faster
Personalize interactions more effectively
Improve agent productivity through automation and smart routing
Gain insights into performance through dashboards and reporting
It brings everything into a unified, cloud-based contact center platform, allowing teams to handle voice, chat, email, and more from one place. With AI-powered tools and real-time analytics, Talkdesk helps us:
Respond to customers faster
Personalize interactions more effectively
Improve agent productivity through automation and smart routing
Gain insights into performance through dashboards and reporting
Reliable Tool with Room for Improvement
What do you like best about the product?
What I like best about Talkdesk is how it helps me stay organized and manage my time effectively throughout the day. The system makes it really easy to keep track of my break and lunch times, so I can stay compliant and maintain a good work-life balance. I also appreciate how accessible my performance data is - I can quickly find my evaluations and customer feedback, and I like that I can filter the information by specific dates to monitor my progress and identify areas for improvement.
Another great feature is the ability to see the real-time status of my colleagues. This helps with team coordination and knowing who’s available if I need assistance. Overall, Talkdesk makes my daily workflow more efficient and helps me stay informed and connected with both my performance and my team.
Another great feature is the ability to see the real-time status of my colleagues. This helps with team coordination and knowing who’s available if I need assistance. Overall, Talkdesk makes my daily workflow more efficient and helps me stay informed and connected with both my performance and my team.
What do you dislike about the product?
One thing I dislike about Talkdesk is that system lags and technical issues happen a bit too frequently, which can interrupt my workflow and cause delays, especially during high-volume periods. There are times when the platform becomes unresponsive or slow, which can be frustrating when I'm trying to assist customers efficiently. Additionally, the Copilot feature sometimes takes a while to load or start working, which reduces its usefulness when I need quick support or suggestions in real-time. While these issues aren’t constant, they do affect the overall experience when they occur.
What problems is the product solving and how is that benefiting you?
Talkdesk helps improve communication with customers, especially when call quality isn’t the best. In situations where the line is unclear or there’s background noise, the Copilot feature is really helpful - it allows me to better understand what the customer is saying by providing real-time transcripts and suggestions. This not only reduces misunderstandings but also helps me respond more accurately and efficiently, even during challenging calls. As a result, I’m able to deliver better service and feel more confident handling tough situations.
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