Talkdesk
TalkdeskExternal reviews
2,500 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortless Call Management with Powerful AI Features
What do you like best about the product?
I love the new AI features that have been put through on Talkdesk. It's very user-friendly, and there's hardly any issues, glitches, or bugs. The platform is easy to use, which makes it simple to get through a lot more quality scores.
What do you dislike about the product?
I think we could improve maybe the visibility in terms of the reporting side of things. Maybe include a few graphs when it comes to reporting.
What problems is the product solving and how is that benefiting you?
Talkdesk helps collect data from customer calls, includes call recordings, quality scores, and call reporting. It streamlines the process for doing quality checks and creating forms.
Nimble, Configurable, and Easy to Deploy
What do you like best about the product?
A very nimble configurable product that is easy to deploy
What do you dislike about the product?
Took a little longer than expected to launch
What problems is the product solving and how is that benefiting you?
Contact center as a platform that sits in the cloud
Talkdesk, an effective and advanced digital service to improve your customers' business experience.
What do you like best about the product?
Talkdesk is an amazing digital service that facilitates the automation of processes and operations related to the commercial experience of all your customers, improving the reputation of the services and products offered by your business.
I can also say that Talkdesk allows you to solve your customers' problems in an effective automated way, responding to their requests and technical requirements.
I can also say that Talkdesk allows you to solve your customers' problems in an effective automated way, responding to their requests and technical requirements.
What do you dislike about the product?
I have not had any problems with Talkdesk's digital features and tools, I think it is a top quality business service.
What problems is the product solving and how is that benefiting you?
Talkdesk has allowed me to solve the problems and requirements of all my business's customers, facilitating their service and improving their commercial experience with its advanced and innovative digital features.
Streamlined CRM Integration with Strong Support
What do you like best about the product?
I like Talkdesk's easy CRM integration and its strong support for customer teams. The auto-syncing of data and auto-filling drafts after calls and chats reduce agent effort and errors by creating dispositions and follow-ups automatically, minimizing the need for human typing. The initial setup was easy for us.
What do you dislike about the product?
Real-time support
What problems is the product solving and how is that benefiting you?
I use Talkdesk for easy CRM integration and auto-syncing of data, which bolsters customer management. Copilot and auto summaries reduce agent effort, errors, and human typing by autofilling drafts for after-call dispositions and follow-ups, enhancing real-time support.
Outstanding Communication Platform with Powerful Integrations and Analytics
What do you like best about the product?
Talkdesk is a remarkable approach that facilitates the outbound and inbound communication options, and this consolidates all the engagement measures
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
What do you dislike about the product?
Talkdesk has issues with call quality where Internet connection is a must
Talkdesk has price transparency issues, something that makes it hard for company to budget
Talkdesk has price transparency issues, something that makes it hard for company to budget
What problems is the product solving and how is that benefiting you?
Talkdesk offers a unified contact center that ensures proper customer communication and improved engagement that brings more sales
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
Solve the complexity and difficulty of customer service with Talkdesk's features.
What do you like best about the product?
Talkdesk is a fantastic system that offers the best options and tools to solve any problem related to customer service for your business, reducing complexity and operational difficulties across your entire filed of work.
I can also say that Talkdesk is an amazing work system because of its automation features, reducing technical errors and facilitating the management of all business relationships with your customer base.
I can also say that Talkdesk is an amazing work system because of its automation features, reducing technical errors and facilitating the management of all business relationships with your customer base.
What do you dislike about the product?
I think Talkdesk is a reliable and secure system for responding professionally to all your customers' business needs, I have nothing bad to say about this advanced system.
What problems is the product solving and how is that benefiting you?
As a user of Talkdesk's digital features and tools, I can say that it is a system that has allowed me to improve the commercial experience of all my business's customers, reducing technical errors and solving any difficulties in managing my commercial operations.
Offer a positive and professional user experience to all your customers with Talkdesk.
What do you like best about the product?
One of Talkdesk's strengths as a platform is its variety of features and options for automating the user experience for all your business's customers, making your commercial process much more user friendly and personalized to all their needs and requirements.
I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services.
I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services.
What do you dislike about the product?
I like how Talkdesk's digital resources work, I think it is a professional platform that is very useful for businesses.
What problems is the product solving and how is that benefiting you?
As a user of Talkdesk's work options and resources, I can say that this platform has helped me improve customer service for all my business's customers, satisfying all their needs and meeting all their commercial requirements.
Frequent Integration Issues and Slow Support Undermine Daily Use
What do you like best about the product?
The ability to see status' of those logged in. being able to switch ques on the fly.
What do you dislike about the product?
TD support tends to be slow to respond when issues arise. On a daily basis we see issues with TD linking to salesforce, not creating cases for our reps, not transferring notes, and co pilot not being able to be used consistenly without issues.
What problems is the product solving and how is that benefiting you?
I have no problems that have been solved.
Talkdesk, an advanced and innovative platform to meet your customers' requirements.
What do you like best about the product?
As a Talkdesk user I can say that it is an accessible and innovative platform that offers the most advanced digital resources to improve the commercial experience of your business's customers, meeting each of their requirements and needs.
I can also say that Talkdesk facilitates the management and automation of your company's workflows, improving the overall quality of all the products and services you offer to your customer base.
I can also say that Talkdesk facilitates the management and automation of your company's workflows, improving the overall quality of all the products and services you offer to your customer base.
What do you dislike about the product?
I have nothing bad to say or comment on about Talkdesk's digital features and resources, I like how it works and its business utility.
What problems is the product solving and how is that benefiting you?
Talkdesk is the platform that has allowed me to improve the user experience for all of my organization's customers, using its automation features, I can provide personalized and dedicated attention to all of their business requirements.
Enhance the digital experience for all your customers with Talkdesk's virtual features.
What do you like best about the product?
As a user of Talkdesk's virtual work features and resources, I can say that it is an amazing work system that allows for the customization and improvement of the commercial experience for all my business's customers, enhancing the quality and reputation of our brand.
In addition, Talkdesk offers digital automation features and resources that facilitate the adoption of new business management and customer service models, improving the quality of all our commercial services.
In addition, Talkdesk offers digital automation features and resources that facilitate the adoption of new business management and customer service models, improving the quality of all our commercial services.
What do you dislike about the product?
I think Talkdesk is a system that offers high quality digital features and resources for businesses, I have nothing negative to say about this excellent system.
What problems is the product solving and how is that benefiting you?
Talkdesk has allowed me to improve the commercial experience of my organization's entire customer base, improving customer service and business communication and offering a much more personalized and professional commercial experience.
showing 11 - 20